Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AliExpress worst website for shopping I have nothing to brag about that a good thing happened to me by buying Chinese goods with very poor quality on the AliExpress (Ali baba) website. The Chinese would make quality goods if all the people in the world stopped buying their scrap, then it would teach them that they should start making better quality things. I've been buying small things on this website for a while now because if it's broken or if I don't receive it, I think I didn't pay too much and if I open a case I sometimes get a refund. Then suddenly I made a big mistake I ordered a very expensive battery for my solar system in the allotment. The battery was supposedly £838.98 but it was a bit cheaper as they had some discount. The seller chooses to somehow send with the even worse delivery company My Harmes, after three months I get a message with a picture of how my parcel was delivered, the package placed next to my rubish bins is shown in the picture, when I came home from work that day I did not find anything that I saw in the picture. I asked for help from the seller, I never got it, I also asked for help from the AliExpress customer service, but they are worse than the seller, so I just remained a big loser. I advise everyone who buys on AliExpress to stop buying expensive things so that it doesn't happen to you like what happened to me. Good luck with AliExpress worst website for shopping. Kind regards”

Aliexpress 1 star review on 20th October 2022

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Posted 2 years ago

“Delivery never arrived despite numerous requests to follow up, and an email stating order delivered. No signing for it , no photo proof of delivery nor adequate response by company.”

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Posted 2 years ago

“Had a bad experience. No, everything I touch it it all falls apart”

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Posted 2 years ago

“All but 1 of the many tens of sellers I have dealt with on AliExpress are excellent, honest traders, I have been very happy with. And the website is good for finding what you want. BUT BE WARNED about shipping fees. AliExpress will refuse to refund shipping fees if the goods never arrive. To the Antinski3d Store I paid AU $78.55 for phrozen TR300 resin + AU $53.02 shipping, I never received it. Tracking reported “Package was returned to seller by shipping company” Why? No explanation. Perhaps seller didn’t pack it adequately. Perhaps seller caused shipping failure. Perhaps seller never really sent it at all. The seller refuses to discuss solutions. AliExpress limited me to a maximum refund of AU$ 80.60 . So I have paid a net AU$ 50.97 for NOTHING . AliExpress even prevents me from rating this transaction. So customers will not be warned about the really bad experiences! The reviews are biased.”

Aliexpress 1 star review on 13th October 2022

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Posted 2 years ago

“They sent me a faulty phone which was supposed to be new but was a return or second hand and asked me upload a video which the system would not accept and they kept rejecting my claim till the time was up and they notified me i had excedded the protection time scam company”

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Posted 2 years ago

“Service and prices are getting worse instead of getting better. It is only good just for some "dollar" stuffs that you even don't need and you can not find in your country. Everything else is just wasting money and time. (opinion created from more than 3000 orders till now)”

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Posted 2 years ago

“XQ Vendor is the worst seller.They sent me some garbage 16 inch hair,but I was charged for 22 inches 180% density hair..and the thinness of the wig was less than 100% density. They lied and said they were going were going to provide a refund..it has been over 60 days..No Refund!..Very dissatisfied”

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Posted 2 years ago

“I placed two orders at the same time. One arrived but the other has never arrived, the seller won't refund the money, I keep getting excuses, and AliExpress has you jump through hoops to get a refund and months later I am STILL trying to get this resolved! The items come from China and may take 6-8 weeks to even arrive! Ridiculous when I've ordered stuff on Ebay that came from China and arrived in a timely manner. There's no guarantee you will get the shipment so DO NOT BUY FROM THIS COMPANY!!!”

Aliexpress 1 star review on 8th October 2022

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Posted 2 years ago

“I don’t received any of my products and the company don’t respond for anything. Is lost of money. Don’t recommend.”

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Posted 2 years ago

“While less expensive items on AliExpress are often worth their money, do NOT buy products over the value of €20. You will receive extremely low quality, broken order. When you follow the website’s dispute option, request a refund & adhere to all the refund instructions within required time frames, you’ll end up out of pocket for return postage to China, your purchase money is released to seller, & AliExpress does not make good on its own refund policy. If you manage to bypass the useless bot Eva, AliExpress’s real customer service agents will appeal to your compassion by saying they’re single mums & it’s their birthday, as well as making empty promises guaranteeing you a refund. Even if you escalate your case, all you’ll receive are standardized emails clearly showing no one has even looked at your case & won’t receive your refund. Complete waste of time & money. Buyers stay away.”

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Posted 2 years ago

“Beware of ordering the wireless system Lekato WS 70 through AliExpress. AliExpress will send what appears to be the Lekato A8 wireless and will not takes it back. They claim it's what you ordered, what I got is a look a like Lekato's A8 but with the A8 model number on it but no Lekato name on it, in a plain carboard box. It has no range and is useless for a gig. Ok for sitting at home in front of your amp. They claim a "Music Zone Gear Store" is the seller.”

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Posted 2 years ago

“I'm Gold member on Aliexpress and I've ordered products for many years. I often use coupons and discount the price. Not everything was good quality. Now I buy only if there is a lot orders and good reviews. I recommend this site. I safe a lot of money. If you can wait this site is perfect for you. I recommend this group on Facebook - Aliexpress for children and moms. Beautiful and usefull products.”

Aliexpress 5 star review on 28th September 2022

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Posted 2 years ago

“Do not use this. They are pirates. They will take your money and you will have a 20% chance of getting it.. Utterly garbage company. I would not recommend using them. I won't be again!”

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Posted 2 years ago

“I would give no stars if I could. I placed 2 orders one hour apart, I ordered a lithium polymer battery in each order. They sent a completely different item of less value in each order. I sent several emails which they completely ignored. Very poor service. This is the first and last time I will be using their service. Be warned!!”

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Posted 2 years ago

“I have never received the product and aliexpress refused the refund refused the refund. They say that the product is at my post office even if it is not at my post office. They say that the tracking number shows them that even if on the romanian postal services the tracking number does not exist. Aliexpress is now a scam website in my opinion”

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Posted 2 years ago

“They have a deceptive and extremely confusing return dispute process. They weren't satisfied with a photo of defective item and wanted a video of the item not working, but their site would not load and accept my video. There is no valid customer service telephone number to make one on one contact with a rep. I had to go to my cell phone service company and it took three of us to get the video to load and it was within three day dead line. They still refused to allowed me to return them all for a refund. Since I could not find a phone wallet, I traded in the phone for one where I could easily find a phone wallet without magnetic closures. I advise everyone to stay away from these foreign sites, especially Aliexpress.”

Aliexpress 1 star review on 17th September 2022

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Posted 2 years ago

“Charging for goods they have not delivered. Then refusing to give money back because we can't provide photo evidence. What am I supposed to send a pic of nothing bit like I received then. Absolute scam....”

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Posted 2 years ago

“Do NOT ORDER ON ALIEXPRESS EVER The Best place to do business is on Https://www.Alibaba.Com/ Then look for manufacturers that have been VERIFIED AND have been in business for over 5 years minimum. Remember they MUST BE VERIFIED. Also this is Alibaba’s Wholesale Direct Site. Most of the Vendors on ALIEXPRESS buy their goods from this site. Not everyone will qualify but if you buy in quantity and or you need samples this is the site to go with. Also when you deal with a Verified Manufacturer do not pay with MONEY ORDER, Western Union etc these are the SCAMMERS!!!!! Any company that asks you to pay like this is positively a SCAM. Instead pay with a credit card so you have back up with your money. Also make sure you register with Alibaba so they are aware of the transaction before it ships. Get your tracking number prior to shipping to make sure that number is in fact registered to the account and name of the company you are dealing with. If they are an honest and forthcoming company they will provide you with as much information as you need in order to make sure you feel comfortable purchasing with them. If your gut feeling is that they are avoiding giving you that then go somewhere else immediately. There are plenty of other companies that sell the same items that are more than happy to provide you with all of the details you require. I have been a purchasing agent on Alibaba for over 25 years and I have never had any problems. I highly recommend this site. Good luck and God Bless.”

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Posted 2 years ago

“Order from Best Bikes Store with Aliexpress never arrived. they are con men. when I filed complaint they said remove complaint as order is in transit. I removed complaint but order never arrived after 15 days you can not fle complaint 97 days later no parcel no refund 'YOUR MONEY IS SAFE WITH US' indeed? yes its WITH THEM USE AT YOUR PERIL”

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Posted 2 years ago

“I have been on AliExpress already with a platinum level and for many years. Yes, everything happened, something not of very high quality came. But if I issued a refund and provided photo evidence or a video of the essence (what is the defect of the product, discrepancy with the description), then I always! returned the money. Also, if the order protection period (the time when you can still complain about it) was running out, and the goods had not yet arrived, I issued a refund and money came to me, and a couple of times it happened that the goods did come, and the money for it had already been returned. I always look at which store offers a product, I go to its reviews page. If less than 95% positive, then do not order. At the same time, I saved a lot of money on shopping at the AliExpress thanks to the discounts that I found on the Revieweek website - https://revieweek.com/promocode/shop/aliexpress/. I advise you to try it too!”

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Posted 2 years ago

Aliexpress is rated 1.4 based on 2,996 reviews