Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,108 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 13th January 2025

Sam Sami

Aliexpress 1 star review on 12th January 2025

Graeme

621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A buyer for 6y + overall I have had more than 60% of sales of dubious descriptions and quality that I have opened a dispute. Now with Covid delays Ali extend the buyer protection if not delivered ontime or not as described from 60 days to 90 days. I had opened disputes because protection time had expired and Ali system automatically flags your purchase as delivered, so you need to keep track of where delivery is. My opinion is dont buy expensive products on ali because in my experience of several hundreds of purchases the large priced items are 85% more likely to be copies of a branded product that they just copied and made with inferior parts and materials. Clothes and shoes dont last long and ALL the shoes I bought have fallen apart within 6 months and are of poor quality material. Ali has many useful small price items but beware of claims regarding the material they are made from. Ali is useful for my hobby supplies and for all the years I have less than 5 suppliers that I trust and have repeated business but thats from hundreds of different suppliers. So new comers tread careful and if you ask a pre-sales question about an item and dont get a response from the seller its 95% chance that the same seller wil be problomatic after you buy. So ask specific questions like is it real stainless steel because a simple test is a magnet will not stick but you get some mixed steel (magnetic) thats chrome plated as an example. Test a seller with questions before you buy...in the end it helps your chance of a dispute refund but having said that if you choose refund and no return because its not as described Ali now rules you return for a refund but the cost of post is not economical so consider that also when you buy. I have been as neutral as i can be be but pass my years of experiences to the community. ..... Oh and those cheap watches, they are just that cheap and nasty with many showing chrono functions but the face just is a non working and just tells the time with no other small hands moving...so ask the simple stupid questions before you buy. Most of the photos are altered to look nice and high tech compared to what you get in your hand....just dont be naive and trusting and understand the mentality is that they will cheat you if you allow it. sadly as I said i have found just a few worthy suppliers over the years that are honest and think about word of mouth referrals. anther point is many sellers dont have stock but are drop shipping so some orders take many days or weeks before dispatch...Good luck!!!!”

Helpful Report

Posted 4 years ago

“TOSPRA Dropshipping Store. AVOID THIS STORE. To cut a long story short I paid for an item, they refuse to send it. Originally lied and told me they had sent it even with a travking number, but they hadn't. Basically stole my money”

Helpful Report

Posted 4 years ago

“I opened dispute because I never receive my order and aliexpress cs just made up store by saying: The tracking information shows that the package has arrived at your local post office and waited for your collection. It’s clearly no shipping information at all. They refuse to refund and released the money to seller. This is not the only one since I did a lots of transaction with them and still waiting for 95 transactions to come. Not a safe place to buy anymore. No customer support, no buyer protection.”

Aliexpress 1 star review on 17th July 2020

Helpful Report

Posted 4 years ago

“Did not receive the item at all.Could not track the item.My refund is over a month over do.No customer service response.This company has about as much truth and integrity as the bruce lee one inch punch,zero.Do your self a favour pretend they don,t exist.”

Helpful Report

Posted 4 years ago

“Please don't make the same mistake I did. Products are poor quality, reviews on products are automatic generated and false. I had many issues with multiple items, sellers can just remove your review and close the claim with help of Aliexpress. Please be smart, purchase on Amazon or another place but not marketplace from China.”

Helpful Report

Posted 4 years ago

“The stole 98.99 dollars from me, I was expecting 3 months the item and now the don’t answer my messages. In 2 of them they don’t show status of my orders. In the other they sent a message asking if I liked it when I haven’t received it. I can’t select option I haven’t received it. Ali express is scam. Don’t buy anything from there. They will take your money and don’t even respond.”

Helpful Report

Posted 4 years ago

“Don't order from here any valuable item, they not going to deliver. Also, they support fake "official" stores. Avoid them, or just order items with very low value, up to 10 USD, nothing more. You will lose money.”

Helpful Report

Posted 4 years ago

“3 out of 10 is not received order items and very slow refund processing.”

Helpful Report

Posted 4 years ago

“Just when you started like you have hid a jackpot, think again! Maybe you've just found a fake copy! Let alone that their customer service sucks! After dozens of purchases (some received after a lot of trouble) I figured out that they are just a big umbrella to sell for a bunch of fraud and fake sellers and then cover up for them!!! at this moment, I am still waiting for my last refund to be approved and even if (big IF) it happens and I succeed, it will be my last business with AliExpress. And I have a message to any one who has some extra time and nerve to ruin: "Have fun with AliExpress"!!!”

Helpful Report

Posted 4 years ago

“If you want to wait 3 months (or just give away money)- go for aliexpress. They will show (fake status update) that they are processing and the product is handed over to Airline. Then you will wait for months. The product will never arrive. At best you will write a review and that is the end of the story. Your riview will not affect their cheating business bucause they employ thousands of low paid (compared to what they get as a reward and it is high paid in China) people to write false good reveiw. They modify reviews at their database and that's why you see good reviews of their products. Its your choice whether you want to pay little higher and get the product on time (or reasonable time) or pay less and don't get the product at all.”

Helpful Report

Posted 4 years ago

“I have a mailbox at home and because it’s apartment number not house number I either have to sign off for it or it stays at the post office it’s a pain I’ve order 4 diamond paintings on this site I hope I don’t have to go to the post office every time the only thing that’s great is that the diamond paintings r in great condition and I have a lot to choose maybe u can find a way to please put them in my mailbox please”

Helpful Report

Posted 4 years ago

“I've been ordering from Aliexpress for over 6 years now; super cheap small items are generally received (though it often takes months), and had no problem disputing and getting refunds for those when I haven't received them in time. However, be very cautious ordering anything of value on Aliexpress - I ordered a multimedia screen for my car, and sellers shipped the wrong parts 2 times; I paid for 2 week shipping, and it has now been 4 months since my original order. Seller and Aliexpress are ignoring my disputes and refusing to refund despite me having provided all evidence of the incorrect product shipped (not to mention the significant delays). Unless you're ordering something of very low value and don't mind if you don't get it - I highly advise that you do not order from Aliexpress. I hope this can prevent people from having to suffer through the experience that I have.”

Helpful Report

Posted 4 years ago

“Ordered in May, now July 13, still not arrived.. Opened an dispute but they kept telling me to wait.. I no longer want the order. They did not communicate with me.”

Helpful Report

Posted 4 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, there is NO buyer protection, it's all lies...no items, no refunds , you are screwed..”

Helpful Report

Posted 4 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, forget about their lieing buyer protection, there is NO such a protecting buyers, it's only themselves..”

Helpful Report

Posted 4 years ago

“Service and also after receiving the product”

Helpful Report

Posted 4 years ago

“Stealing Money FAKE Website Never order from this site It’s NoT ALIBABA.COM Buyer stealing money and not sending my order at all I don’t know why they are not closing this website I will find out the way to sue this Company They can not steal money Not sending my order at all and not answering at all”

Helpful Report

Posted 4 years ago

“I have orders through Aliexpress and still waiting order two in March for my daughter's birthday in May figured that would be enough time in March I have been ordering through Aliexpress for years all ways got good products they use to have free shipping now they charge a lot for some items plus up to 20 dollars for shipping and when I email them they say it's Covid-19 well how come when I order from other places it don't take that long thank good I have not paid more than twenty dollars for and item I bought a ring and it turned had a certificate and everything saying 925 silver a stone fell out contact seller told me send new ring has not sent new ring instead sent coupons if the first ring turned what makes the seller think I was buying more bought some gel nail polish 2 came broke out of 36 well I asked for small discount seller agreed I don't know if I will ever order from them again never got jewelry that turned Aliexpress does nothing but Amozon or Ebay you might pay more but at least you get products I like Walmart myself because of Covid-19 none of the delivery drivers let me and other tenants no that our stuff has been delivered I live in a apt complex we all have buzzers down in the lobby none of the drivers let us no that packages are down there the office is not open so no one is watching our boxes they can be stolen but walmart let's you know when something has been delivered they all should instead they drop and leave”

Helpful Report

Posted 4 years ago

“The seller is a liar. He told me the item was brought back by the trucker so I would get a refund. I agreed and bought the same thing from the other seller. But later he shipped it to me without any notice. I opened a dispute but Aliexpress radiciously wanted me to ship the item back to China even if the item was shipped from the United States (I don't care about where it was from originally). It means the shipment I will pay would be more than the value of the item. Will avoid this website in future.”

Aliexpress 1 star review on 9th July 2020

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Posted 4 years ago

“Used first time and 4 orders didn't received. Four months after.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,108 reviews