American Golf Reviews

Name: American Golf
Rating: 1.67

1.7 Rating 162 Reviews

16 %

of reviewers recommend American Golf

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Metrics

1.7

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, delivery and refund system when needed.”

Helpful Report

Posted 1 year ago

“Please don't use american golf, they are an appalling company. Especially online, how on earth are they allowed to trade? I can't believe a legitimate online company can take payment but you get nothing in return except a confirmation of order! You will have to chase your order and make many calls. At this stage I'm just keeping my fingers crossed that I receive my refund. I paid for next day delivery, after chasing my order I was informed I would have to wait at least 3 days! I hope this review saves a few honest customers out there from being totally and completely ripped off. A totally shambolic experience”

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Posted 1 year ago

“Awful company, avoid at all costs. Same old story, letting you order non existent stock and then hanging on to your cash as long as possible.”

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Posted 1 year ago

“Can’t fault the stock levels or communication of delivery as per many others. However if you use EVRI for your next day delivery service (AG) then I am not surprised your customer service is over-whelmed. Garmin GPS watch left in a general reception and post collection are to the block of flats. No attempt to contact, no attempt to deliver and no signature as per AG process. Guess what, parcel wasn’t there when we received delivery mail with photo and no sign of it since. Can’t get through to customer service and no-one has any interest in a lost delivery if 3-5 days is best response you can do. Well I did not receive it, I did not sign for it and your courier company failed miserably. I will expect a full refund as you don’t have a signature from me.”

American Golf 1 star review on 23rd September 2023

Helpful Report

Posted 1 year ago

“As others. Ordered, paid. Then on Monday informed order cancelled. Yet both items in stock when we checked. How can they keep getting away with this?”

Helpful Report

Posted 1 year ago

“Horrendous service! bought an in-stock club and paid for next-day delivery (within American golf's next-day cut-off times). The club never arrived. Automated email back saying out of stock, on the evening of the day it was meant to arrive. However, is still showing in stock on the website. THIS COMPANY HAS GONE TO THE DOGS!”

Helpful Report

Posted 1 year ago

“Ordered some shark tops, received email to say they could not fulfill order, will get refund in 3-5 working days, American Golf you took my money straight away why not a refund STRAIGHT away”

Helpful Report

Posted 1 year ago

“To echo the reviews here, very bad service. Ordered two putters online & paid for on a Friday. Full Ordered cancelled on a Monday while I have to wait on €700 + refund for another 5 days with a cryptic reason given for cancellation . Very poor service .”

Helpful Report

Posted 1 year ago

“Ordered a new driver after 4pm so knew it would not arrive the next day, but would have thought it would arrive the day after. No shipping confirmation arrived, to be told the item was being dispatched from one of the stores, the lady in customer services checked if they had sorted this out....No. Order cancelled. Very disappointed. Order now placed with a competitor.”

Helpful Report

Posted 1 year ago

“Still waiting for my Grandsons golf clubs, ordered just after Christmas 27th. Promised 3-4 weeks, Now been waiting 10 weeks! Customer service, absolute rubbish. Don’t want apologies, just want my Grandsons clubs🤬”

Helpful Report

Posted 1 year ago

“Worst customer service/ communication from any company I have ever dealt with, ordered some golf balls on Dec 19th and paid for next day delivery as they were a Xmas present. Tracking stated delivery on Dec 21st, never arrived and no further tracking updates. Emailed, messaged and called AG and received automated replys stating 48 to 72hrs for reply. I eventually managed to get thru to customer service phone line and was told I'm not entitled to any refunds not even the next day delivery as they had despatched them next day!!! Correct me if I'm wrong but I paid for next day delivery not Despatch.... No further updates received via email, luckily I paid via PayPal so opened a case with them, 16 days later I received the refund but no communication whatsoever from AG, absolute disgrace I will never shop with them again, unfortunate as I was scheduled for a club fitting but I'll now take my business elsewhere. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Sorry to say but this is my first and last dealings with American golf. Just looked up who seems to be in charge of this shambles of a after sales department. He knows who he is so get finger from up your backside and sort it out.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery 6 days ago, still waiting for item. Contacted customer service 4 days ago still waiting for a response. Useless.”

Helpful Report

Posted 2 years ago

“Many of times been to there shop half the time don't seem to want to help you its there lost not mind”

Helpful Report

Posted 2 years ago

“They have an issue with their declared stock levels on their website, so will process your order and then email to say items are out of stock. I have checked 3 times and declared items actually out of stock. They still expect you to pay the delivery charges when back in stock (which would have previously been free with original order). no response via customer chat line. No resolution with customer service and no availiability of a manager or supervisor to resolve.”

Helpful Report

Posted 2 years ago

“American Golf are a terrible company. Custom fit irons ordered in May, was advised orders take between 3 to 4 weeks to be made and delivered. It has now gone 3 months, with the Salisbury branch unable to provide an update to when I will be receiving the clubs.”

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Posted 2 years ago

“I've had the same problem with Gift Cards, to me it's legal robery. A few people bought me Gifts Cards as Birthday presents and I put them to one side only to find out that after one year they expire. They've had the cash, it's cost them nothing to hold it and then tell you it's not available anymore. I will never use the store ever again.”

Helpful Report

Posted 2 years ago

“Ordered my clubs with leeds branch and up until then I had spent a fortune with them on woods/drivers etc. Told 5 week lead time qhich was fine thwn got told had shipped after 2 weeks so thought great early deliver then went on Tues nothing Thurs nothing Tues nothing etc for 3 weeks. Spoke to manager and it was the manufacturer fault spoke to regional manager who said I had lied and it wasn't 3 weeks. No apology just poor customer service from 2 week in and no acceptance for the issue just fobbed off. Never ever order clubs from them again or recommend them.”

Helpful Report

Posted 2 years ago

“Ordered custom fit driver on 1st June 4 week delivery eventually received driver few days late wrong shaft fitted on club after 4 phone calls and numerous emails nobody can give me an answer on when I will receive correct shaft totally shambolic customer service do not go near this company”

Helpful Report

Posted 2 years ago

“Ordered a new set of iron's at AG Milton Keynes. Once I'd paid the deposit the service was atrocious. A long line of false promises and failure to return calls after my clubs had been lost at their distribution centre. Even when I eventually collected my clubs they said that I would get a call to discuss the problems with the service I received. Still waiting though.”

Helpful Report

Posted 2 years ago

American Golf is rated 1.7 based on 162 reviews