American Golf Reviews

Name: American Golf
Rating: 1.67

1.7 Rating 162 Reviews

16 %

of reviewers recommend American Golf

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Metrics

1.7

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really shocking customer services only gave 1 star as it doesn’t allow you to give 0 I work for the nhs and was not replied to for 11 days with my complaint which is unacceptable for any company especially one that says it supports nhs frontline staff. I will be passing on my experience with all my nhs and golfing forums advising people not to waste there hard earned money with AG. They don’t want to know if there is anything wrong. Really shabby company and staff.”

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Posted 4 years ago

“I returned a parcel 2 weeks ago a d have yet to be credited and my money returned. Several emails sent but no response.”

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Posted 4 years ago

“I ordered my boyfriend a Golf Cap that he had seen on a search engine two weeks ago and kept mentioning how much he liked it. The cap came quicker than expected especially with all the COVID19 stuff going on....also had the added extra of the cap having a brown leather adjustable strap to the back of the cap which my boyfriend was pleasantly surprised with. Loves his new cap. Thanks AG for your quick service!”

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Posted 4 years ago

“Purchased Callaway Driver, custom fitted. Informed 10 days for delivery. On the 10th day no show, told 14 days now. Still not arrived....”

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Posted 4 years ago

“Updating on my mis fit. After going back with relevant and complete non-factual information from AG. Their senior management agreed for a replacement. The New Malden store then said no availability for today. Despite on the online booking system for fitting, all slots were free. I then booked for 10:30 and confirmed to the store manager via email there’s bookings. Then received a call stating, there no availability and will try to squeeze me in after the 10am fitting. 10am was free on the booking system. And how staff need to be on the shop floor to serve. Arrived around 10:15/20. 4 members of staff and the manager, empty shop and no one being fitted. Finished at 10:50 and someone walked in for a fitting. Yet it was free on the online booking service. Emailed other info to after sales and then there was only two booking left for the day. Seems like it’s made up as they go along. They were reluctant to honour anything initially and can’t say I felt particularly welcomed or wanted with the above info going to the store. All faith completely lost in the company now.”

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Posted 4 years ago

“BE CAREFUL ON PUTTER FITTING or fittings in general. Spoke to someone at head office who confirmed there is no consistency on fitters and advice. Quite worrying really. Been mis fit, member of staff confirmed at another branch, then denied it once head office called through. Funnily enough, the member of staff said to me it’s he said, she said, with my initial fitting. which is exactly what has happened from what he told me to the guy at head office. Spend your money on an actual fitting from a professional. Not AG or their “experts”. Also, they state what steps you have during a fitting on their website via a YouTube video. I never once had a consultation lol that was step 1!!!! Step 1! Never asked what putter I’m using or member of staff looked at my putting stroke. Sales and targets based from what I have read online and from previous employees. They state “improve your game” when in fact it seems “improve our revenue”. We had a good first year and probably got rinsed as a naive beginner. Look forward to a proper fitting at Silvermere and giving them my money this summer on new irons and a new putter”

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Posted 4 years ago

“gift voucher now expired was used just before christmas and still had money left on not one member of staff told me to use it up as expiring soon thieving low life company will never use again second time been conned by them your lose amg”

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Posted 4 years ago

“Very quick and reliable”

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Posted 4 years ago

“Gift card Voucher expired and no date of expiring shown on card. Called customers services and not interested or helpful at all. Tuff luck were her words. Will never buy anything from again. Will also take this matter up with the small claims court as this is cash that should not have an expiry date on it stay so ever. If I could give less than one star trust me I would.”

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Posted 4 years ago

“I work overseas and had a voucher for 100 GBP which ran out 2 weeks ago as I totally forgot about due to working away, was reminded yesterday So I Contacted American Golf Immediately - Answer - tough luck! What the hell!! Absolute daylight robbery which in this day and age should be illegal and outlawed, I’m looking into this further 🤬🤬 Worst company ever!!”

Helpful Report

Posted 4 years ago

“Paid for a birthday gift and paid £9.99 for Saturday delivery so that he would be home to collect it and have it for his birthday today (Sunday). He stayed in and parcel was not delivered. The phone number listed for customer service on American Golf’s website does not exist and their chat line is closed until Monday, none of which is helpful. Now I’ll have the huge inconvenience of trying to chase it up tomorrow in between many other commitments and I’ve no idea when my son will finally get his gift as he works long hours during the week. Huge disappointment!”

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Posted 5 years ago

“Don’t touch them their customer service is non existent. Had faulty golf shoes and because I had them for more than 30 days they refused to refund me the money paid. Will never use them again”

Helpful Report

Posted 5 years ago

“GIFT CARD CON received a gift card in December 2018 which was purchased by friends in September 2018. The card stated it was valid for 12 months. BE CAREFUL it is only valid from date of purchase not from date of first use. Therefore it expired September 2019 and I therefore only actually had 9 months to use it. Very poor customer service response.”

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Posted 5 years ago

“Voucher bought for me by relatives expired after 12 months - but the wording on the back of the voucher did not make this at all clear. Multiple contacts with American golf customer services got me nowhere with no acknowledgement of my complaints.”

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Posted 5 years ago

“Fantastic service from the power-caddy I bought to the advice on club fit. Liam in the East Kilbride branch was very honest and extremely helpful not only on this occasion but also over the last year.”

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Posted 5 years ago

“Extremely slow delivery and order processing. They do not communicate tracking details. Customer service rep was very rude. Would not do business with the online store again.”

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Posted 5 years ago

“Went to purchase a new ping club value £249.00 went to sort out paying told that 2 of my gift cards were out of date by 10 days how do I know if they are out of date if no dates. Are shown on card I was willing to put approx £125.00 to the purchase of the club it’s just a con by the company I will never use A G again and will inform all of my friends also not to deal with this company if their were dates on the vouchers as to when they would run out you can only blame yourself for not using them t the way A G runs this scram amounts to a con”

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Posted 5 years ago

“Do not buy American Golf vouchers NOT Happy with American Golf, £250 worth of vouchers expired by 4 days and they wont honour them, this is a big con and money spinner for American Golf, daylight robbery ! From a loyal customer, not buying American Golf again !”

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Posted 5 years ago

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Posted 5 years ago

“There is no issue date on the cards. Some people got as a gift and easily expired. Not recommend buying gift cards”

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Posted 5 years ago

American Golf is rated 1.7 based on 162 reviews