Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff at Durham Retail park ,especially the customer services manager, pleasant and efficient .”

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Posted 5 years ago

“I would like to thank the lovely girl who fixed my watch bracelet in Argos Sainsbury’s Ballymena branch on the 22 Feb 2019.Thats what you call customer service.”

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Posted 5 years ago

“Argos kept me informed from start to pick time very happy with service provided”

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Posted 5 years ago

“I have bought 2 things from this store costing £400 altogether items broken and malfunction and they refuse to even change and gave numbers to get in touch with manufactures everything in argos these days brake and even with a 12 months guarantee they won't change an item that's broken in 1 month after purchase I'd advise people to stop shopping in argos because it's a joke and they are ripping people off with dodgy products and flat out refuse to change argos use to be good but these days they are robbers and never again am in shopping in any argos store and I strongly advise others not to shop at argos go somewhere else also the customer service team are arrogant and rude and refuse to help it's a joke and is discusting takin peoples money like this and refusing to have anything to do with broken items”

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Posted 5 years ago

“I bought an Atlas Grey Gloss CORNER unit from Argos. Took the day off work and hired a joiner to put the wardrobe together for me as I can’t do things like that. The joiner soon realised that a lot of the pieces were missing so I called Argos Customer Services to find out what was going on. I spoke to a man called Jacob who was very obnoxious and rude. He refused to give me his surname and demanded that nothing could be done as the corner wardrobe wasn’t a corner wardrobe as advertised and that there was nothing he could do. I asked for a full refund and that will happen once they collect the item back. I took a day from work, paid a joiner and had to deal with an obnoxious staff member. Do not order from Argos!! Absolutely shocking customer service!! How they can advertise a corner wardrobe and not send that is beyond me. Turns out someone else has had the same issues as me as they said that I’d already complained on the Tuesday but I didn’t because I only received the wardrobe on the Wednesday. That must have been another customer.”

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Posted 5 years ago

“Bought the 6 cubed storage and boxes really pleased with the overall look of this product easy to assemble look great in my conservatoryx”

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Posted 5 years ago

“The fact that most of the things are immediately ready to collect is simply amazing”

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Posted 5 years ago

“Great service. Thanks!”

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Posted 5 years ago

“Never buy from Argos anything poor customer service Merry hill Argos”

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Posted 5 years ago

“Really good customer service, staff are really helpful and friendly.”

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Posted 5 years ago

“Abysmal service, damaged goods failed collection hang up when complain and no calls back ref no 222635247”

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Posted 5 years ago

“Great range and fantastic prices”

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Posted 5 years ago

“Easy to use website, good choice of products at reasonable prices”

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Posted 5 years ago

“ABSOLUTLEY SHOCKING CUSTOMER SERVICE AND RETURNS POLICY, Argos do not care about customer satisfaction. I purchased a tv and it was faulty, returned it and got an exchange no problem. However the same make and model tv had the same fault, I called Argos to tell them about the fault and was told to return the tv, and i would be entitled to a refund or exchange. So I returned it again, this time to be refused a refund or exchange, because it falls out of their 30 days return policy. I was then told my only option was to have them send it away for repair, and this could take up to 16 days, 10 days later I've heard nothing, not even an update of any kind. I have made several calls expressing my dissatisfaction with all of this, and have been continuesly told different thing by Argos, nothing has been resolved, all I wanted was a refund on a faulty tv that was only 2 months old and well within warranty. You DO NOT get the same customer rights at Argos as you do with AMAZON or ASDA and other retailer's. Just remember if you purchase something from Argos and it is faulty or developes a fault, it is not as simple as returning the item like at most other good retailer's. They do not care about their customer's, and I will not be buying from Argos again, and would seriously advise others not to.”

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Posted 5 years ago

“Please don't ever collect the Argos card it is used to reap you off your hard earned money especially if you are the type who don't check your balance regularly. I was charged £32 extra for a £85 balance which I actually paid two days late according to them but for bank delays. I am paying them off asap and shedding the stupid card to pieces.”

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Posted 5 years ago

“I bought some stealth conqueror gaming headphones in November 2018 for my ddaughters birthday. In February 2019 they snapped. The plastic was very poor n weak. Very disappointed.”

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Posted 5 years ago

“Today 8/2/19 I went to argos Beeston Notts to buy a cheap casino watch 4 work - the instore browser went down and the 2 till staff were busy with lengthy enquiries - a lovely black lady on the jewellery desk went the extra mile and was helpful and efficient and got me sorted in minutes - don't know her name but give her a bonus - a credit to your company”

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Posted 5 years ago

“Ordered a set of weights - came very quickly. Exactly as described - very good value.”

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Posted 5 years ago

“Bought a pair of beats by dre head phones two pair costing me £200 on a deal, on getting these and finally trying them out a couple weeks later i find the product of poor quality for the high price, the volume is not good at all and very low when at its full, i could still hear background noise over them when in use i found it very frustrating with my mental health issues to use and wanted to return, but due to being used and being just a week outside the date for returns im refused this which i find an outrage, i explained i took the time to complaint to who i thought i had to go to about this issue and went to beats who ended up ignoring my messages and emails i then tried to speak to apple who found out have bought them from beats, i tried to talk about the issue and they ignored me too, when i finally gave up and found my receipt which i couldnt find it at the start of it all and wanted to return them and save the frustration and disappointment. but in trying to do this ive been refused and pushed away like my custom means nothing. this is not my only issue ive had in past with argos so this kind of adds to things and makes me no longer want to shop there. i have mental health issues and this is effecting my autism and Asperger's, i tried to raise complaint about this with argos and they dont want to know and have brushed this to the side not wanting ton resolve it forced to seek 3rd party help. ive lost a lot of faith with argos recently and think they have gotten bad lately, ive had many returns due to faulty products had complaints about how i was treated in store on occasions, ill be staying away from argos now. they have taken advantage of a vulnerable person here and this is whats made me cross. they dont seem to care less i have mental health issues which can impair how i act and go about things daily.”

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Posted 5 years ago

“Ordered 3 items online for instore collection, I could have possibly found some of the items cheaper elsewhere but the convenience and trust factor is a big issue for me. Went in to my local store to collect, all 3 items where ready behind the counter waiting for me and I didn't even have to queue as an assistant was available and waiting. He knew exactly what to do, took the code my email and brought up my purchase within 15 seconds. Great company, do a lot of my home a tech shopping there.”

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Posted 5 years ago

Argos is rated 2.7 based on 3,988 reviews