Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son had some vouchers to use which we decided to use online , and use the click and collect method we found the turn around time sufficient and the system easy to use.”

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Posted 5 years ago

“Very bad service”

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Posted 5 years ago

“It is a book for people who love Greek mythology, and fiction, it gives us a new point of view for this story.”

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Posted 5 years ago

“Be Careful when receiving a refund Or paying on a payment plan on your Argos Card . For some unknown reason it appears Argos choose what plan your refund and payment is put on any outstanding plans that they choose Today I’ve noticed due to this I’ve been charged interest (which I shouldn’t have been as I pay my monthly statement in full ) so even when you go on the app and tap on the payment plan of your choice & make payment it’s not always generated on to it So Beware & Check your statements & plans as this appears very suspicious to me and a way of charging interest which I shouldn’t be paying”

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Posted 5 years ago

“I've been a loyal customer now for 10 years plus using the Argos store card, and by error for the first time I missed my payment by 9 days, consequently having a heavy interest added. My request to have this waivered due to loyalty and value of purchases made was dismissed instantly with a well its your fault, so tough luck. I escalated and now after 3 emails over a month and no response finally called today and got through to Rachel who has lied regarding receiving the emails stating she only received one and was just getting around to replying! Understand my error, but expected more from such a big company, but maybe that's where the big boys are failing and falling from our high street, as the service is not to the level you'd expect. Paid now and closed my account, so taking my business elsewhere.”

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Posted 5 years ago

“Argos failed to deliver my mum's order THREE times. THREE times! She waited each time, and no one even informed her that the item wasn't going to arrive. How is that possible? She's wasted 2 days waiting for her items. Only good thing is that it's quick to get through to Argos on LiveChat, but it's completely pointless at the same time because they can't solve the problem. The only thing they suggest is rebooking the item! Well.. there's no 4th time lucky here. Statistics would suggest that the 4th time isn't going to succeed either. 0% success rate. 1. Why is the item able to be rescheduled when it obviously can't be delivered? 2. Why aren't we informed when the delivery fails? 3. Why can't the help desk do anything about it other than suggesting rebooking it for failure again? 4. Who's going to compensate my mum for her two wasted days? 5. We needed two emergency guest beds which we now don't have. What do we do? Thanks for nothing Argos. Suggestion to everyone: Don't buy from Argos unless you don't mind the items never arriving. Your very specific 3 hour delivery slot means nothing.”

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Posted 5 years ago

“Went to Argos in sligo today to purchase a tv must say we were served by a young lad called Ryan he couldn't do enough for us he explain everything about different tv and what we needed .Argos sligo you are very lucky to have such a fine gentleman working in your store ....”

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Posted 5 years ago

“Fridge Freezer - crack on door. After trying every avenue to get through first by phone then by chat - i was referred back to a telephone number for white goods that told me i needed an authorisation code and put me back on hold and in cues for the same number that was for TVs Tec-support and more passing the buck. 1 HOUR later a gentleman finally helped my and called me back to say that Argos would not deal with any fault claims on an item 7 months old and i would need an independent report - as it was cosmetic. Cosmetic when the most used part develops a crack - i don't think so! Well done Argos for wasting my Saturday morning..”

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Posted 5 years ago

“Excellent until paying by card. This then gets checked separately from the call to Argos. It is time consuming and often doesn't work how agos/bank says it should. More hassle”

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Posted 5 years ago

“Always got the product in stock if not there within 12 hours”

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Posted 5 years ago

“Argos home retail Group. I took out a loan in 2004 they tried to tell me that I decided to take advantage of the repayment protection insurance. As this company wasn’t regulated until the 14th of January 2005 hey are happy to refuse upholding complaint. has no evidence of me deciding to take this product on I believe it was just added to the policy. Tried to tell me that I had 30 day right of cancellation which I did but this was given to me after sale which is standard practice with PPI This was offered on St Andrews insurance paper work. As I cannot take resolution through the financial ombudmen service it is now being referred to a Small Claims Court in due course.”

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Posted 5 years ago

“Appalling service and follow up. Waited all day for a delivery of a unit for the kitchen, it did not arrive. No phone calls,no text nothing i rang they said the van had a transmission fault.They said they would deliver up to 10pm when I rang. That did not happen.. Rang the following day early to find out when it would be delivered they said in 6 more days and that was my only choice. The person I spoke to said I was moaning. I asked to speak to a supervisor he said they wouldn’t come. Still waiting for the item. !!!!!!”

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Posted 5 years ago

“Excellent online service”

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Posted 5 years ago

“Good buying experience, fast, easy website, good customer service. However, I saw signs my purchase was a return, from the packaging condition. I found some issues with the product. Please don't sell returned items without adequate testing.”

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Posted 5 years ago

“Amazing fast and friendly”

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Posted 5 years ago

“Wanted to purchase a Vax vacuum cleaner here in Dublin. Curry's had it for 169euro. Argos had identical product for 219 euro, a full 50 euros more! As my local Argos is more convenient I phoned and asked if they would match the Curry's price. They refused. Naturally I went to Curry's. I will certainly be checking prices before I return to Argos next time.Fifty euros is a lot of money for me to give away.”

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Posted 5 years ago

“Always a great experience in my local store. Staff always friendly but professional.”

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Posted 5 years ago

“Great range of products”

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Posted 5 years ago

“great value quick posted”

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Posted 5 years ago

“Get what you pay for a good shop”

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Posted 5 years ago

Argos is rated 2.7 based on 3,988 reviews