“My daughter forgot to change address for delivery. When delivery arrived at the address she had given the van driver immediately agreed to deliver to new address. Very good service.”
“I had my shopping delivered from Asda at Grimsby, everything I ordered was there, the driver was very polite and helpful, he carried it into the kitchen for me. Thanks.”
“I'm a single mum of 2 and to get to the nearest asda is 2 buses from where I am so I do online shop. Got a delivery and everything was going good most my items were there But 10 frozen items were missing I wouldn't have cared much if it was other stuff but it was all my chips and potato products. I sent an email saying they were missing and fair enough they gave me a refund but I would have preferred them resending my items. It takes 3-5 working days for the money to come thru which means I can't make chips or anything for my kids food and I used up the last £60 for this delivery and don't get any money for a couple of days. I'm annoyed about it and its put me off doing on online delivery with asda again so Tesco it is for me now”
“Food deliver today. As am recovering from a broken back. The delivery Man was the salt of the earth. He help with shopping pack into lobby .For this I thank Him hole heartily.”
“Consistently poor quality 'fresh' food. Apples, bananas, carrots, broccoli inedible. When we report it we are sneered at more often than not. Silly price rises in most departments, bread up by 1/3 on many loaves, mince round was £1.21 not £2.00, bacon pieces now a double pack instead of a single one (too much food waste), huge packets of meat too large for the average family. Downhill all the way.”
“Very rude driver. No response from Asda despite chasing them with complaint about driver's behaviour over 2 weeks.
Feel completely dis-regarded by Asda. Will never shop in this shoddy organisation.
There is no contact for customers- only call centre not equipped to respond or resolve any issues. What a con.”
“Very rude and grumpy driver. Reported his behaviour and after 2 weeks of many phone calls to their call centre, sending many emails to Asda and finally reporting through Resolver- I am still here waiting for any response from Asda!!!!!!
Asda falsely call their call centre 'Customer Service' department but poor staff in the call centre say that they are only allowed to make a note and cant do anything else(so making a note for whom exactly???). Yet for any customer contact Asda only advertises one number- 08009520101, which cannot deal with your queries or complaints??!!!
Asda has no regard for their customers or customer service.
A simple issue of interviewing the concerned driver of his behaviour and then apologising to the customer with reassurance was all this organisation needed to do. But they have no clue of Customer service at all.
Fed up with chasing them, I called the call centre today to cancel my account and Delivery pass with Asda, I was informed that my delivery pass was cancelled on the 9th May; whereas the first order was delivered on the 10th May- Doesn't make any sense and call centre agent, as expected, could not explain this either.
I hope they do not take money out of my account. I would not trust Asda at all.
No wonder they are in this hopeless state in business. Not a worthy organisation for this country .”
“I am very very disappointed and shocked becouse I received mozarella cheese 2 weeks after date ! How is this possible you keep items like this ?! Driver promised to me to let you know about this situation but I had to leave my feedback becouse I do understand 1 day or 2 days but not 2 weeks ! Its allready third time when I received expired items... on top of that I ordered sweetclems (mandarine) and today I find out 2 of them are totally white moldy.. I hope me and my 1 year old douther will not get sick becouse we just ate 2 of them.. really bad experience not first time.. you should check products properly”
“I am very very disappointed and shocked becouse I received mozarella cheese 2 weeks after date ! How is this possible you keep items like this ?! Driver promised to me to let you know about this situation but I had to leave my feedback becouse I do understand 1 day or 2 days but not 2 weeks ! Its allready third time when I received expired items... on top of that I ordered sweetclems (mandarine) and today I find out 2 of them are totally white moldy.. I hope me and my 1 year old douther will not get sick becouse we just ate 2 of them.. really bad experience not first time.. you should check products properly”
“Yesterday my mum was having a delivery and was running back. And the driver phoned and wasn’t prepared to take it away ( 5 mins) he said that it had to go to somebody like a neighbour, my mum was being pressured to do what he wanted.
So some people find it hard to have food delivered to other people and my sister was pressured by Asda to accept it, she couldn’t and had to bin in. I put a complaint and then speaking to Asda customer relations they was offering to re deliver the entire order and pick up the old order. I explained my sisters condition like anybody with a similar issue can’t cope with it being there. Nobody enjoyed throwing it away but it’s about understanding how it affects my sister and also how the pressure put on by the driver to allow a 3rd party to receive the goods.
So he said you don’t have them ok I understand your families position and how upset your sister was feeling, so now I need to ask the store manager if he will do it, as it’s will be his discretion. The manager declined putting all the blame at my mums door and not giving a toss for my sisters condition. Basically not getting involved leaving my mum out of pocket where is started because of them”
“Asda in Brierley Hill,
The newer young girl on the counter was unbelievably rude. Offensive, swearing, got my order wrong and spoke to me as though I was incapable, felt completely ridiculed and embarrassed. So I left all my shopping. I will be returning to find out her name so I can put in an official formal complaint. And recommend she sees someone about her racial thoughts”
“Do not buy the adsa home patio set. Three weeks in, at a cost of £149, the toughened glass simply shattered of its own accord. Asda refuse to refund on this item. It is unsafe and not worth the money.”
“Bought meat balls and pasta ready meals for 4 people.disgusting.tastless.spanish chicken , potatoes in tomato sauce disgusting.all u could taste was tomatoes.chicken ,bacon and pasta bake disgusting.who tastes these meals before they go on sale.they are £5 each waste of money to go straight in the bin,do the testers have taste buds”
“Called to buy clothes for great granddaughter. Fitting rooms closed at 8ish at night. I was going to put them back but my partner asked granddaughter to try them on any way. I took my coat off to shield as much as I could. She agreed but I know she felt
embarrassed. She is 10 years old and very conscience if her body. We bought the clothes any but I want be taking her back again for clothes.”
“Everytime i have placed an order for my disabled brother it gives me substitutes, when i place the order i go in and un tick the box to request no substitues but when i get the email to confirm the order it has put the tick back in and sends substitutes, i have rang asda 4 times for the last 4 orders and keep getting an adviser telling me to untick the box which i explained i have done, even put in a complaint but nobody rang, when they are getting over £100 a week they should ring customers back, do not shop with them nothing but hassle, going to tesco as they are much better.”
