“Shopped at dowlais Merthyr no bags or even boxes put u food in staff told us it's been happening all the time no warning my daughter dropped her coffee in car boot and smashed won't go Asda Merthyr again especially on the coldest day of the year”
“Appalling delivery service, feed up of not getting what I’ve ordered. I’m sure they just pick up anything for substitutes, makes no sense and time and time again they haven’t got the basics like milk, eggs, potatoes and bread what sort of a supermarket can’t even stock the basics. Deliveries are men to come bagged but all they keep on doing is just putting bag in the tray. To top it all today had a rude driver that’s the last straw. No more Asda’s”
“Only two tills open. Long queues at each open till. Used self scan in the end unfortunately no one there if a query flagged up on scanning. Very poor service.”
“Several weeks ago I was shopping alone at Asda Cockhedge, Warrington. Whist I was scanning my items at the self service checkout I was approached by a female member of the security staff who accused me of not scanning two bottles of milk that I’d placed in the bagging area. After she had checked the till she confirmed that I had in fact scanned the milk. She offered no apology and I was left embarrassed and offended by the accusations made. I understand that mistakes can be made so I let it go.
Today, the same store, the same member of staff and the same accusations!!! The only differences were that this time I was with my wife and the accusations were not regarding a bottle of milk but a bottle of syrup. This time I wasn’t willing to let it go so quietly! I insisted that the member of staff check through the till to see if the syrup had been scanned. She refused and told me she’d check when I finished. I saw red! After I let me feelings be known I put all of the scanned items back into the trolley and left the store.
Another embarrassing and completely unnecessary experience!
The value of the items in the trolley were about £100, why I’d try to steal a £2 bottle of syrup in clear view of CCTV cameras is beyond me!!!
Maybe I’ll go back to this store again and insist that the said member of security staff escorts me throughout the store and during the checkout process!!!”
“I like Asda because the staff are so helpful, but I love the staff at the Telford centre store I have very bad shakes and the staff couldn't be more helpful thank you ladies you make everyone feel welcome your all the best”
“My use of grocery shopping is essential as Ihave a loss of mobility .The website is very informative .Delivery is by very friendly and helpful drivers.”
“We purchased some outdoor furniture which was fine for two years. It then started to get very brittle on two of the items resulting in them being unusable. After 3 emails of complaint they sent a representative to view the furniture. His report stated that the items although out of guarantee should not be in the condition it is.( the furniture is stored in a garage fromlate September to May each year) Asda have fobed us off and fobed us off again and again. We didn’t want any money all we wanted was the faulty items replaced. They have finally said no going against the report of that said not fit for purpose. Shameful company and some of there management just don’t care. I’m sure they think that because they sell inferior products that thejr Customers are inferior too.”
“Beware asda click and collect. If you place an order and they substitute an item and it costs less and you refuse the order they only refund the cost of the substituted item. You have to ring customer services for the other refund. Mine was only £1.50 however if they do this for every customer it will be a lot of money”
“Order for click and collect placed on 12 Jan. Went to pick up and discovered that items not in stock. Strangely one of the items was seen in a shoppers basket so mentioned to staff. The response was that it was not on the shelf 5 mins ago when the staff were picking the order. Amazing that the shop is not aware of its stock position. Now I am expected to deal with my credit card company so sort out the refund. This is my first and last order with ASDA. back to Waitrose, they may be a bit more expensive but prefer their service quality and not having to waste my time and increase my blood pressure.”
“In Romford Asda half 7 this morning I needed help finding boys hat and gloves sets, a lady named Lorraine was extremely helpful, she tried all she could but unfortunately George members of staff hadn’t started work yet, I left the item because a 3 piece set only had 2 pieces to it and it was the last one.”
“I placed a order online for the first time and I’m highly delighted most definitely will be ordering online again. Everything went smoothly, from ordering my shopping, which went well and easy & what I like is if I had forgotten something, I could go back on and update my extras. Happy with my delivery slot & ASDA kept me up to date with my order. When delivered the delivery driver was very polite & took great care with my shopping. So all in all I would most definitely recommend ASDA. I’m a very Happy customer.”
“I shop at Asda edmonton green I love the prices so low and the staff are always so polite no matter what checkout we go to the ladies on the tills should be praised they always ask how you are doing shopping at Asda is always a pleasure”
“They declined my card at checkout for a £60 shop then took the money anyway even after I’d paid on another card. Then it took me 4 days of speaking to someone before they told me to speak to my bank, who in turn told me to contact ASDA to get proof of the transaction in the form of an authorisation code. So in order to get access to MY money, I’ve made countless phone calls, visited the morley ASDA store and spoken to the duty manager, contacted my bank and had conversations on Twitter.
I now have to speak to Asda again to get this code, and then phone my bank back in the hope that this enables them to release the funds back into my account. I’m not hopeful.
Does this sound like a good customer experience?! I think not. Apparently this happens frequently!! This absolutely shocks me that companies can think it’s ok for this to happen. What if I’d have been a pensioner with literally just enough money for this shopping and you’d done this? Would that be ok? I am disgusted at your service and I will no longer be doing my weekly shopping in your store.”
“I placed an order online which included 10 jars of Nescafe coffee priced at £4:50p per jar, which is a total price of £45:00, I noticed on my order confirmation it stated £50 for the 10 jars of coffee so i sent an email with a screen shot of the price of the coffee asking Asda to address this obvious mistake,
I received an email advising this would be looked into, my order arrived and sure enough i was charged £5:00 too much so i sent another email & received a reply saying this was being investigated & thanking me for my patience,
I did check after my order had arrived that the price was still showing at £4:50 & it was,
9 days passed with no email from Asda so i sent another, this time it was totally ignored so i left it another 4 days (nearly 2 weeks now) there was nothing to investigate, the screen shot clearly shows their web site & the item with the displayed price of £4:50,
I rang Asda’s customer service a call & was put on hold for a while then i was told Asda can change the price prior to delivery which i knew but it was still showing the £4:50 price after delivery, the customer service lady was obviously unsure what she was trying to say or I suspect feeling awkward trying to excuse such an awful response,
I was offered a £5:00 voucher eventually & obviously reluctantly & will have to wait another 2 weeks for it to arrive,, IF IT EVER DOES,
After this experience the last thing i wanted was a voucher to have to spend at such an uncaring, deceitful & thoroughly incompetent company”
“not being advised about substitutions or totally inappropriate subs being sent.
rotten fruit , green meat and the list goes on. if it was just once then ok but constantly , enough is enough”
“Called today Bradford Rd Huddersfielf today 12/1/19 2pm. Did my shopping when I looked at the checkouts they were queuing at least 4 or 5 at every till that was open. Next to the till I was at, there were 2 tills with no staff and further tills with no staff to operate the tills. Lottery till only 1 staff with 10 people queuing. Wont be going again for a while.”
