“I had a delivery booked for 8-9pm last night. I waited up until 11pm (too late for me) and it never turned up. I phoned this morning and was told the driver broke down at 9pm. Why was this not communicated to me. If I’d been told sooner my husband could have gone out at that time to get essentials ie nappies for my sick daughter. But I wasn’t told anything until I phoned up this morning. Now I have no nappies and can’t get out to the shops. The £8 voucher offered is quite frankly an insult to the level of inconvenience that has been caused.”
“Last week, an ASDA van was parked touching my car. I only know this because a neighbour left a note after seeing it happen. Sure enough, there is a scrape on a door handle and a smear of "ASDA green" paint.
Of course, any competently run company with a fleet of vans will have 360 degree cameras on each vehicle. Unfortunately, this is not a competently run company.
I was contacted by the relevant branch who told me to go through my insurance company. It's unlikely that this will be economical for me, and the stress puts me off. They told me that it "could have been the neighbour" who hit my car, which is an insult to my intelligence. They also told me that they had asked all of their drivers if they had hit anyone and they denied doing so, meaning at least one of their employees is either incompetent or a liar.
ASDA's handling of the situation falls short in terms of ethics and business sense. They have cost me money through no fault of my own, and have underestimated just how vindictive someone can be in terms of retribution. They have lost ~40 years of future custom from me, as I'll never shop there again. You don't need to be a genius to work out how much that has lost them relative to the small sum they could have offered me in compensation.”
“i work for ASDA and i love it
The cleaning has got a lot better now they now have a good manager since the 2 brothers who own ASDA now
when the aces did the cleaning nothing got done !
they just stood a round talking and spent a long time in the canteen !”
“As a former employee, so glad to have finally got out. The culture is one of, under paid, over worked, incompetent lazy management, who don’t care for the colleagues. The cleaning has gone down hill since the 2 brothers who own it, cancelled the contracted cleaning team in store. Heath and safety is now drastically exposed due to cleaning being unimportant, profit before health and safety!!”
“Everytime I go to Asda, I am picked for the Scan & Go - I use this service as I am usually in a rush and like to pack my own bags -- On the 5th Occurrence in a row - i was selected and they had to scan over 80 pounds of products twice which not only caused unnecessary embarrassment but delays to the point I was late going to swimming - the amount had tallied and to be fair the lady did say sorry a lot.
When I dialed customer service - they advised that scan & go is random and based on shopping habits assocated with you - I broke down my receipts and nothing stands out as strange as I would not buy high value items that would trigger an alert like alcohol and could not explain why i was picked 5 times in a row despite it being random.
When asked if I could have something to reimburse me for the time lost, inconvenience and embarrassment, I was told if i did not like it to go shop in Tesco on a phone call made on 0800 952 0101 at 16:37 on the 11th April.
I will continue to avoid Asda at all costs and get friends, family & work colleagues to do the same as they do not appreciate custom an dhappy to spend my weekly shop elsewhere..... So they can do one.”
“Basically I had a delivery on Monday morning and part of my order I ordered 3 steak which retail around £3 each and even though I have substitutions and they did not deliver my steak I ordered and no substitute, and also for years I have been ordering Asda smoked kipper fillets I have not been able to get any and if you Google them other Asda stores including another Asda store in Bristol still sell them, and I also have been ordering Holland steak and kidney puddings from my local Asda store but they do not sell them anymore and now only sell tinned ones but these are high in sugar and carbohydrates and my husband is a type one diabetic, but if you also Google the Holland steak and kidney puddings Asda other stores still sell them, including another Bristol store, and no one can drive in our house for medical reasons and we have no transport or support nearby, and the only way I can get these is by either paying £5 bus fee or delivery fee , this is not very helpful for there customers,”
“I was very unhappy with my Asda delivery. I received short dated ham and the pork i received was one which would have been left on the shelf instore. About 25% of the weight was fat.
I ordered 3 tassimo coffee packs, two latte and one flat white. Flat white was subsituted with Americano. A discerning store would have seen that my clear choice was white coffees. Had i refused the substitution i would have lost the deal. One thing i will give five stars for was the timely delivery and the extremely nice and helpful lady driver. Other than that, i was very disappointed and only in an emeregency (and possibly not even then) will I use them again.”
“Asda was once my supermarket of choice, recent changes in store have forced me to shop at Morrison’s, Asda no longer operate a butchers at my local store and have now even shut the bakery 😆, prices seemed to have increased over the other supermarkets. I now think even Aldi has more appeal!!”
“Delivery was late, driver was unhelpful and did nothing but moan, half of my shopping was missing and they have refused to refund the money, I have been robbed by Asda”
“I have bought pizza from the pizza counter where they make them for you. I go the the Old Diary Ruislip Asda. I am always served by a lady called Sarita Verma. Such a lovely kind person. Listens carefully makes wonderful pizza. Her customer services and care is super amazing. Thank you Sarita and Asda.
Val”
“I am using Asda every week. I do like idea of scan&go, I can pack product my way wthout till rush. Yesterday when I did my weekly shopping, I had to join queue with customers self scan products at till. I was not allowed to use bascet one because I used trolley which was a bit strange. I dont have to scan products at till so I would be quick. What point use own phone to scann products,when at the end still have to join queue with everyone. Don't get any quicker.”
“Did a click and collect order. Wasn’t ready at the allocated time. When it was brought out no frozen goods. Was told I couldn’t have the frozen so would be refunded. Had to go into store to purchase the frozen. No refund, so requested one. Could only have part refund. Food is expensive enough without paying for goods not received. Won’t be returning.”
“Excellent delivery tonight by Asda to my home, the driver was really friendly and this made a change to some other brand supermarket drivers. He was smartly dressed and did not rush me.
He was a few minutes early which was great for us as it was an evening delivery. .
Asda is the only supermarket who has given us bananas that last for the whole week until our next shop, so saving us money without wastage.”
“Delivery did not arrive today
Made a complaint to Asda today as my online grocery order did not arrive. I received an order confirmation email but no updates on delivery. After waiting 2 hours from the expected delivery slot I called customer services to find out where my order is to be told the driver had marked it as a “missed delivery” as he could not find my address?! No phone call from the driver or Asda just marked as missed. Crazy when Asda have been delivering here for years.
Response to my complaint was the usual apologies and then the phrase “unprecedented times” thrown in. That would have probably worked in 2020 when there was a pandemic but not now for very bad customer service.
Needing to wait now for my monies to be refunded back to me as it is still pending payment.
I have made the decision to cancel future orders and will not be using their online shopping again.”
“A big thank you to Linda at Clayton green.Left my wallet on self service till with bank cards,cash etc.Realised when got home so straight back to store.Linda had found my wallet & handed it to customer service desk.A very big thank you to this honest lady ,very much appreciated.5 star rating for this member of staff.Alan”
“ASDA is on my doorstep. I do most of my shopping in Tesco. Recently ASDA shelves are empty. They have discontinued alot of items I liked to buy. The main thing is they have become very expensive. Example Betty Crocker cake mixture. ASDA price £2.25 Tesco price £1.99. I don't know who the new owners are at ASDA to me they seem to be running this once loved store into the ground.”
“Did my gorst click and collect order at the bolton store, no one around flr about 19 minutes when i got there, then i realised the joint of beef k bought for the dinner im supposex to be cooking now was t there, so i ask for a refund when all i want is the meal because i dont know what im supposed to be having for my tea now, and they have the cheek to send an email saying the gollowing:
“ We’re sorry to hear you were not happy with everything you received. However, we could not approve your refund.
Refund Details
Product Qty Reason
Asda Butcher's Selection Beef Joint Roast 0.4KG Missing item
We’ll use the information you passed us to make sure we improve. ””
