“Was expecting order to arrive today only to find an email saying it had been cancelled. It was due to my card being refused. This has never happened before. Someone from their customer service should have phone me and spoken to me so that I could give new card details over the phone. Because they did not do this I am without food today, and will have the massive inconvenience of shopping on the high street. I am disabled so this is a huge, huge hassle. You can do much better Asda. Don't be so lazy with your customer service, look after your customers please!”
“Always missing items from shopping , poor substitutes,bad fruit and I ordered my shopping between 10-12 rang at 12 to see were it was no apology lady spoke like she was reading from a script and they wouldn't re-arrange it for me I am now having to go to click and collect tonight I will be using someone else from now on really bad service”
“Our order arrived at the correct time slot but we ordered a complete shop for baby related items food nappies baby wipes ect out of 43 items we received 14 so Asda managed to forget 29 items. The driver told me a complete Crete was missing containing all baby food. Home deliver is suppose to be a convenience but with Asda it's definitely an inconvenience. Waste of time and definitely not a reliable service that's for sure.”
“They are just brilliant very helpful I was stuck on the self scan and a lovely lady came over to help me there prices are great I purchase reduced and 10p it can be sold for for all us working but poor folks need the helping hand again.”
“Used Asda yesterday found everything I needed and well priced ,I was also given plenty time to pack my shopping unlike aldi who I used last week were my shopping was dreadful with my packing at the till was like a race ,on stopwatch ,my shopping pilled up”
