“It's been more than 10 days since I UNFORTUNATELY decided to try ASDA online instead of TESCO. They didn't respect the delivery slot, and on top of that, the driver was unable to deliver more than half of the shopping because he wasn't able to open the van door (!!!). As a result, I ended up with no food but they charged me for the whole shopping. I have been calling Customer Service since (I even lost count of how many times) and they just are a bunch of incompetents unable to solve the problem. Still waiting for my refund.”
“Rubbish after sales service regarding broken parasol will not be shopping at asda direct again would not replace item broken when itwas delivered still waiting for them to call back after conplaint”
“I ordered shopping to be delivered between 7-9pm. Finally turned up at 10.15. No communication to say it would be late. Customer services were no help. Drivers were cheerful enough but no apology for being late. When I unpacked my groceries the majority of the fresh stuff was next day sell by date. Not much good when I had ordered a chicken on Wednesday for the weekend. This was my first and last internet shop with asda. As a pensioner I thought it would save me s lot of carrying but if I want fresh goods I'll continue to struggle on bus”
“Always friendly helpful staff - pleasure to buy my groceries; my electrical goods and especially my clothes and everyones birthday and Christmas gifts.”
“Asda banned a whole school (Beverly high school ) from going into their store before school because “they’ll be late for class and it’s unhealthy “ people think it’s unfair how certain members of the public have to suffer from Asda’s stupidity! They’re just losing out on profit and students may need to get their lunch before coming to school STUDENTS SHOULD NOT GO HUNGRY BECAUSE ASDA DONT WANT THEM TO BE LATE FOR CLASS ! It is pathetic how Asda want to ban them going into their store before school to get food or drink. They said that if we carry on insisting on going into Asda in the morning they will ban us permanently why are they banning us we have a right to shop in their store with everyone else ! WE HOPE ASDA RETHINK THEIR ACTIONS BECAUSE NOTHING GOOD IS COMING OUT OF IT !!!!!!”
“Asda banned a whole school from going into their store before school because “they’ll be late for class and it’s unhealthy “ people think it’s unfair how certain members of the public have to suffer from Asda’s stupidity! They’re just losing out on profit and students may need to get their lunch before coming to school STUDENTS SHOULD NOT GO HUNGRY BECAUSE ASDA DONT WANT THEM TO BE LATE FOR CLASS ! It is pathetic how Asda want to ban them going into their store before school to get food or drink. They said that if we carry on insisting on going into Asda in the morning they will ban us permanently why are they banning us we have a right to shop in their store with everyone else ! WE HOPE ASADA RETHINK THEIR ACTIONS BECAUSE NOTHING GOOD IS COMING OUT OF IT !!!!!!”
“Asda didnt deliver in my Sunday evening paid for window. Didn't contact me, then rearranged for monday afternoon when I'm in work. (Do you not even review order time patterns?!) Stupid doesn't even begin to cover this.”
“I hav been shopping with asda for about a month every week avarege shop £120 average I changed from another shopping site who after shopping with them decided to send out of date food ! I am so pleased with them on email you get on day you get a summary of items which have a less due date so you can return to driver if not happy but I hav not done this because everything had a least 3 days to go. Also I must commend their drivers so helpful today a young man called Ian could not be more helpful
Well done asda you hav made a housebound disabled lady very happy”
“Well , I spotted ASDA new ultra thin pizza while shopping . Just eaten it , it was one of the very best pizzas I have ever eaten !!!!
And so cheap,packed with toppings , yum , will be stocking me freezer with lots of these . Well done ASDA !!!! ❤️”
“After getting back from holiday we booked a delivery to fill up our fridge and cupboards. Delivery due 11am-1pm, the driver turned up at 11am with just the alternative items and missing the remaining 32 items on the delivery note. I refused to accept them. Driver made assurances it would be sorted, he was rude and frankly didn't care at all. I called customer services to confirm that my order would be redelivered. They confirmed they would redeliver within the hour, even sent an email to confirm. It never arrived. Called them again to work out what was going on, after being on hold for another 30 mins I got through to the customer resolution team and they confirmed that it would be delivered between 8pm and 10pm. Offered me £20 E-voucher in response. Suffice to say it still isn't here at 10:30pm. Called them again for them to tell me the local store isn't responding to calls and the customer resolution team have gone home. I've had to cancel 2 events I planned to go to this evening and now I'm being told I'll have to be in tomorrow to receive it. The money has already left my account and I've had to buy more food to cover us for tonight and tomorrow. Absolute joke. How can a delivery driver not check what he's delivering against the customers order sheet? How can a customer resolution team disappear before the last delivery of the day? And how does a £20 e-voucher make up for a completely wasted day? Asda you're an actual joke. Sainsbury's should forget about you sorry lot.”
“Hunts Cross, Liverpool. My last three deliveries, 2 were over an hour late, the third has a missing item worth £8.50. The driver said he would drop it off the next day, called the call centre, they had no idea what i was talking about. Drivers obviously chat s***
Cancelled my delivery pass, the service is appalling!
I have a son with disabilities, I'd rather struggle around the store than rely on Asda home delivery.”
