“I use ASDA Biggleswade home delivery and apart from one item missing one time the money was refunded very quickly.. I have never had them arrive late always in the time slot i chose.. today i had a delivery booked for between 9am -10am it arrived around 9:15am. My only moan is when they deliver there is often too many carrier bags, some with only 2 items in which is a waste. But i give ASDA Biggleswade 5 stars for the service they provide. Seems some other branches need to up their game.”
“NO STARS....
Order booked between 5pm-7pm. Rang Asda as they were late and was holding on for 8 mins, hung up as the driver turned up at 7:21pm. As usual, this may be the third time we've used this comedy act, the shopping was in the crates and myself and my partner had to pack the shopping in to our own carrier bags at the front door. Remind me again if ASDA provide a home shopping service to save you time and hassle of going to the shop?!! We never said we wanted to be packing shopping at our front door, we would certainly save ourselves the embarrassment and go to the bloody shop and pack it at the bloody till. This whole service is a sham. And they didn't even deliver a bag of fries, which the customer services operative said they would reimburse us along with the carrier bags we paid for. She also offered us a £5 voucher off our next order, but I declined it as I WILL NEVER SHOP WITH THIS OUTFIT AGAIN. ABSOLUTELY AWFUL SERVICE AND INSINCERE APOLOGIES. DON'T WASTE YOUR TIME WITH THIS LOT.”
“Delivery agreed 6pm to 8 pm . No show so I phoned at 9pm to see where it was . I was told it was on its way the driver must have been held up in traffic, likely story. Phoned again and after 15 minute waiting to speak to someone was told at 9.50pm it was delivered. I challenged this and was then told the driver could not find us. I said we had hundreds of deliveries and sat nav brings you to the door. I also asked why the driver did not phone us. I was told my money would be refunded and could reorder if I wanted to. No-one kept us informed by text, or phone, they just aborted and left us up in the air. They need to get their act together. Drivers should phone customers if they have a problem.”
“Ordered George curtains, 1st lot went missing, made a 12 ml wasted trip, to be told lost in transit. Difficult time with hard to comprehend customer service staff. Ordered again, this time arrived after a few days. Collected from Asda Queensferry waited 10 mins at unmanned desk. Have since read a few reviews, oh dear!!!”
“Would like to say thank you to the staff at asda in west end Southampton branch yesterday afternoon on the 31st October 2018 for helping me take my shopping to my car because I have a bad back. Very helpful.”
“Very disappointed with service made trips to Asda in Hayle as had been notified that items were ready for collection over 36miles to find even though check in confirmed they were in store unfortunately not. !”
“ASDA home delivery is awful, 6 substitutions on our shopping list, for example orange juice instead of apple juice, wrong fish cakes from those ordered, a different stir fry pack from the one we chose, why list it if you cant provide it?
Broccoli that was yellow and had to be returned. Last weeks delivery was not much better. After 2 weeks of trying ASDA I will be returning to Tesco home delivery and never use ASDA again.”
“Not a patch on Sainsbury's when using self scan and a problem arises there is never any staff to solve your problem. At Sainsbury's they have to Mann the self scan.”
“Asda failed to deliver my order and tryed to charge me twice. It's now been 9 days of no food and no money to buy food. I am absolutely disgusted. I've been on the phone and emailing everyday to be told to rest assure refund will be in bank. I'm demented by this. They offered me 10pound e voucher witch can never be used because of the terrible experience Asda have put me through. Not a happy customer and yous did nothing to make things right. Yous should be banned for selling food online.”
“I order a a collection with asda, went and collected it, once i started unpacking i realised that all my meat was missing! I could NOT BELIEVE IT.... went and double checked tge car just to make sure i hadnt forgot any bags.. tried to call them was on hold for 11 mins, so i decided to go back down there which i was waiting to be seen in which took forever. The manager came and gave me what was missing. By this time i had wasted a few hours of my day which should have only been a quick 10 min collection... i will never be making that mistake again.”
“I placed an grocery order few days ago for delivery tonight between 07:00-09:00pm. I got an email with the order details and the driver name at 04:00 PM this afternoon. I got a text at 08:40pm that my order has been cancelled with no explanation. I called the local store Park royal and I got no explanation on why the order was cancelled. I have been told I will get £10 voucher in my account. This is not the first that ASDA done this to me and each they offered £10 which was never added to my account. I know my order has been and I even offered to collect it myself from the store tonight if the driver is too lazy to do it. The answer was we cannot do that.”
