“The only supermarket in the uk that needs closing down.
Disgusting customer service disgusting food disgusting delivery drivers.
Always was a regular shopper but wow what a joke it has become my last shop 24th august I bought my usual shopping and everything went well until the totally useless delivery driver came and stood at the door like some lazy numpty did not offer to help and laughed wen I asked why my shopping was just thrown in the dirty crates and refused to take back the useless subs and broken items, one of which was a 5lt white emulsion paint that was cracked and leaked paint on my carpet.
Contacted asda at least 5 times as I was unable to claim a refund on the app or Web site this was last friday and I'm still waiting for a reply.
DO NOT USE ASDA HOME DELIVERY THEY ARE RIP OFF MERCHANTS YOU WILL NOT GET WHAT YOU ORDERED AND WILL NOT GET A REFUND WHEN THINGS GO WRONG.”
“Online order for a party arrived with 12 items unavailable (all standard bottles of beer) and 6 very poor choice substitutes. Customer services couldn't see the problem or offer anything to compensate. After a lot of arguing and them trying to get me off the phone, they are sending a gift card I can use in future. I will never be using Asda again; plenty of other supermarkets nearby.”
“I got s home delivery from Asda today & I can’t thank the delivery driver Robert enough for his help. Both my husband & I are are on crutches at the moment after surgery. We live in a masionette style house & Robert brought my shopping in the crates from the front door up to my kitchen. He even emptied the crates & put my shopping onto the kitchen counter, which made it a lot easier for me to put away.
This man went above & beyond the job description and I honestly can’t thank him enough.”
“I am your customer since 5 or 6 years we often do online grocery shopping and there is a delivery guy called Redrick I hope I am pronouncing his name right. who is very helpful and very happy everytime he came to deliver our grocery he always makes me and my kids laugh thank you so much for the best service asda.”
“I have recently purchased a large bath sheet towel in what I would call a Royal blue colour for £8.00.
I got it home and washed it as instructed and hung it out to dry on the line,nothing unusual there.
Jumped in the shower and for some reason decided to dry myself with the new towel over my bath of which my shower is over,damn good job I did as the blue fibers from the towel decided to malt all over my body, face and bathroom area. Washed the towel again for the second time and it happened again so I washed for a third time and AGAIN!!!, the fibers were everywhere,NO more chances, it's going back for a refund!”
“I have always found the delivery service well priced and reliable however there is an issue due to their no bag policy. My last order arrived soaked as it was raining, items such as washing powder were ruined. Several attempts to resolve this with customer services have been frustrating as they have not responded with any appropriate solution or offered a refund for the items that were soiled. This is despite sending them a video of the delivery driver pouring out the water from the crates!!!”
“My local Asda in Lemington, Newcastle upon Tyne is just the best. Everything I need at reasonable prices. The staff, I can't praise enough. Asda Lemington, Newcastle upon Tyne provides an extremely good service. Good choice of goods, reasonable prices and wonderfull staff. The staff at Asda Lemington, Newcastle upon Tyne are extremely helpfull, the go out of their way to help you they are friendly and professional. The Manager (Sean) is very helpfull and very personable as are ALL his team. They make shopping a good experience. I only wish there were easier ways to praise excellent service and some way to let the staff know how appreciated they are. Perhaps a voucher for a member of staff who has served you well. It's really good for staff to feel appreciated. Bar”
“Asda does makes me happy in that when was saving money a bad thing ? Answer : Never ! Visited oldbury store recently and saved a good few pounds here instead of going to my regular supermarket. One thing I would say in your favour, bread, finally I have found a bakery that know how to bake it properly hurray !. Regular sliced breads from other suppliers just don't do it for me, it has no taste, but your's has. So saved dough and found some I can eat. Great. Thanks Asda.”
“Asda Workington staff evidently see fit to shout at customers, refuse to get managers when requested and call their customers liars. This was my wonderful experience the other day, after my 3rd time asking for the manager they told me they didn't even know if there was one in the building but went to find one, when the manager eventually came they weren't much better, also being defensive, taking my complaint in front of the member of staff I was complaining about, allowing the member of staff to talk over both her and myself and not actually listening to my problem, all just in the main store with other customers and staff passing by. Frankly just an awful experience.”
“Go every week to asda wrekin retail. First time I thought I'd try the cafe as they had an offer of bacon sandwich and small drink for £3.75 service was really slow. Sandwich was awful and the small drink wasn't in the deal mine was a cappuccino my husband had chocolate. Very misleading awful food. Back to tesco now.”
“First of all I want to praise asda for the quality of their meat. I’ve tried to go to other supermarkets and no one ever matches asda meat not even the butchers. Secondly tampons yes I know it’s a girls subject but asda own brand are amazing. Not only are they all recyclable but they are much better than a certain brand I won’t name as they always wrap in plastic and use plastic tubes !
I recently had bariatric surgery and because of this I can’t produce or absorb vitamin b12 very well. The only food I crave is calamari as it’s very high in this vitamin. As you can imagine it can be very expensive and you often don’t get a very good frozen version. Recently asda have brought out their own frozen calamari and I have to say it’s the best I have tasted from a frozen food. Never had a chewy ring and the batter they use is lovely and as usual at a fantastic price. I do have to travel to an asda around 5 miles to any of the stores by me but it’s worth it for the products as they are second to non well done asda well done !”
“Your quality check procedure when using Scan & Go is a very humiliating experience. To have a staff member rummage through our carefully packed goods in front of other shoppers put us in an extremely uncomfortable situation. You really need to come up with an alternative way of carrying out checks. I’m quite shocked you would treat a regular customer this way.”
“My online order was not delivered. The driver states he arrived 20 minutes before the delivery slot and there was no one home, he also said he rang my landline and waited 20 minutes. This is untrue. I was in the house and neither my front doorbell or my phone rang. When I rang the store they said they did not have my mobile number. However, I checked and it is on my app and I also receive texts from Asda stating my order is on its way. I’ve since received a text stating that my order is now cancelled.”
“Everytime we do an online shop at asda they send food out that is almost out of date. No good if you have young children and cant get out to do the shopping. If i were choosing food for someone else I would pick the freshest food. Is this intentional because we cant see what is being picked for us.”
