“The staff at south bank Middlesbrough are so friendly and helpful especially Carl on papers and the lady who stock the selves on ladies personal items cannot do enough for us Thankyou”
“For 2 days now I have been trying to order clothes and groceries online. For such a big company, you’d expect a more efficient way to order. There must be something wrong with the website as I’ve tried from 2 different laptops”
“Get it right, for heaven's sake
Why is it that whenever I order online, so many things aren't available? We have a "Superstore" here in Taunton so you'd expect them to stock everything, but no - this week a glaring example to mention but one item - no Hovis Brown Bread!
My wife smokes and we try to order cigarettes via Asda but every single time they pick the wrong ones - this week they're now sending us king size and not superkings, despite my 'no substitutes' setting.
I've been unable to drive for medical reasons but I'm free to do so now and I'm SO pleased. Now I won't have to rely on Asda and put up with what they send or don't send us.”
“ASDA has the worst customer service I…
ASDA has the worst customer service I have ever experienced. They don’t care about customers at all. They have suspended my account for “too many refunds “ despite them messing up my orders time and time again. I never once complained, I happily accepted mistake after mistake. I even received an order covered in spilt milk which required refunds and they stop my account!
The quality of the produce is below standard and the attitude of customer service especially the team based at head office in Leeds is appalling. The confrontational tone in email is way below how a customer should be treated.
I would prefer to give no stars!
I will never shop in an ASDA shop or online again and will be telling everyone how awful they are.
Please Shop in Sainsbury’s/ Aldi or any other supermarket, anything other than ASDA!”
“utter rubbish broadstairs store..always have empty shelves and things on line are not in store..well done for that.Checkouts are slow and god forbid if you get any eye contact from them..awful wont be using again.Wonder if the staff are like this after signing their new contracts..Asda= walmart..rubbish”
“Asda .....you’re a disgrace.
I waited for my order, I received a phone call at 8.02 from the driver who said that he couldn’t find my flat and that I should ring him in 5 minutes- which I did, he didn’t pick up. I rang Asda and Asda notified me that this untruthful driver told them he had delivered but I wasn’t in. My delivery was cancelled, I was fuming! They lady I spoke to on the phone “apologised” and said she would send me a £5 voucher for the bother. She did not. I asked her to cancel the order, she said she would and so I hanged up. She did not cancel my order. So I rang back again where I was met with another lady, I told her I hadn’t received the voucher, she sent it. Then I discussed with her that seeing as my order hadn’t been cancelled I would like the delivery to come the following day between 7-9am in the morning. She said that was fine then she “booked” it and took a SECOND payment. This morning I waited and noticed there was 15 minutes left and though I better check the delivery status.......this lady had booked my delivery for a DIFFERENT day....... you can imagine my thoughts and feelings. I immediately rang back and this third ladies answer was we have no bookings for today can you do click and collect.......what a disgrace and a poor excuse for customer service team department. I still have not recieved my money back....... ASDA you’re a disgrace and no doubt you will shut down soon.
Get your act together get trustworthy and competent staff before you loose the last shreds of respect the public have for you
Do NOT shop online with ASDA. Absolutely RUBBISH”
“Every time I do an online shop so may items unavailable. I don’t get told of unavailable items till hour before delivery due. Being a disabled person online shopping is essential to me. But having 11 items this time missing form a 40 item shop.. Meeting I’m going to have to do another online shop meaning another delivery charge. And don’t have the food it need for several more days. 2 times before also several items missing. Not enough notice to cancel the order. Costing me an extra delivery. Not had this problem with other online food shopping. Being disabled this is a real pain having to do and pay for an extra shop. As ASDA seem unavailable to ever complete an order. Would not mind so much if just 1or 2 items. But 11 items missing form a 40 shop not good”
“We recently placed an online food order to arrive when we got back form our holiday. We had booked the delivery from 8pm - 9pm. It got to 9pm and I hadn't heard anything. I kept checking my phone just to see if there had called me, but nothing. I rang customer service and the person I spoke to was extremely unhelpful and advised me that the driver had called round at 7.45pm and that there had been no answer so they left. I can't believe no one contacted me about this and it was left to me to find out what had happened. I have since contacted asda and haven't been offered any gesture of goodwill and not even an apology. We will stick to Morrisons and Sainsburys who never fail to deliver.”
“FREE next day collection from the nearest store, an e-mail to inform me of the products that they did not have in stock, with suggested substitutes, & when I collected & decided that I didn't want one of the Substitutes, I received an e-mail within 5 minutes to inform me that my refund was being processed. I also received really friendly & understanding service in the store, (ASDA Market Drayton) I really could not fault anything about the timely, professional & FREE service, I'll definately use this service again,”
“My friend and I had lunch in the Cafe they had no small coffee cups we had to have a small coffee in a large cup, no serviettes (we asked and was told there wasn’t any)
I asked for a brown roll with my soup but was told they only did white
Really poor !”
“I placed my Xmas booze order (their prices were too good to resist) for delivery from the Wisbech store but half of it was missing even though they'd charged my debit card for the lot. The driver was very helpful but obviously all he could do was direct me to their call centre. I don't know where ADSA's call centre is but the person who dealt with my call didn't speak proper English. Just been on the phone for 15 minutes and they've arranged to deliver the balance at 9:20pm tonight. No real apology involved - it was like I was just being a nuisance.
After I complained they changed the order on my ASDA account to show the revised delivery but my bank account shows they're still trying to charge me for goods worth £60 that haven't been delivered!
Just a bunch of incompetent crooks!”
“If I had read the reviews first I wouldn’t of bothered. Shopped on line for the first time. Did a shop of essential bits but then received an e mail saying I could amend. I did this thinking save me a run to town. They took the money the eve before delivery which was only for the original items. I checked and showed amending so assumed that would be the case as balance was showing the added items. However no, only original items turned up. Non of my add ons. I called and they said a glich. No offer of picking the items again and sending out in theory on a delivery I had paid for.
Also the bank have the money pending to them again yet already left account!! Today I have spoken to a few people and have all said they know of customers with hassles who struggle to get the refunds!
Lesson learnt will not use ASDA again for this service. On a plus side the delivery lady was very pleasant!”
“Never again online shopping food steal near £170 money our bank twice time this month then overdraft charge me did refund once but other one still waited we not very happy they website not safe
Need sort it now”
“I will never be using asda home shopping ever again due a delivery between 2 and 4 no sigh of it so rang them due to lack of drivers you will not be getting your delivery today no phone call at all from them I have 2 young children to feed as well”
“I used to shop at Asda until I found out that they are not sticking up with the usual items people need. The way they are currently treating their staff is appalling, yet they blame the downturn in sales is due to the Brexit. What a load of rubbish. If you don’t stick up the shelves with what we want and you have non] concern for your staff then people will turn away.
My sister was shouted at by the customer service person with regards to an item she bought, then told to leave by security.
Others saw what was happening and they all said they won’t shop at Asda again.
Appalling way to treat not only the public but their staff.I won’t be shopping there again. I’ve noticed the car park in Asda, Melksham is more empty these days. Have you also noticed that the end of use date for bread is being reduced, fruit veg is not so good these days.
You can always shop at Sainsbury’s, Aldi, Lidl, or Iceland.
Is Asda going bust.com”
