“Shocking delivery service and follow up customer service that I certainly won’t be using again and avoid anyone else to steer clear of. Order never turned up. No communication. Complaint to customer service who assured a call back from store in the hour. That never happened. Ordered again (only as had to use some vouchers). Lo and behold - not turned up at all on next day. Couldn’t make it up. Phone system for help is also a joke. It sounds like the sort of system put together by someone in a shack rather than a multi billion £ company. Tin pot solutions. No justification for shoddiness like this in todays competitive market.”
“I do not have a problem wirh the service in Asda, we have also received many home deliveries and l have been very happy with them.I do wonder about the hygiene however, as in my local store the card payment screens on the self checkouts are really dirty and could do with a good clean..just wonder how many bacteria are carried between customers.”
“Ever since it was purchased by a petrol retail company Asda has been sliding steadily downhill.
It is no longer leading the way with lower fuel prices. This trend has continued to food prices. The prices of fresh produce has risen faster than even Waitrose whilst the quality has steadily worsened to the point where they are charging a higher price for cauliflower than Waitrose but with a far inferior product.
The in store experience is grim with customer service non existent, no small bags to put loose fresh produce in prior to weighing, small trollers now have to be paid for. All meat and fish is stuck in cooled cupboards making it hard to inspect before selection whilst it is hard to get around the store without being barged aside by an army of pickers.
That’s my last visit to Asda. Aldi, Lidl and Waitrose here I come. My advise to the new owners is to stick to petrol stations.”
“Don't agree with the advertising they have saying asda matches the prices of aldi or lidyl,I did a small shop of on small bag for life it was half full £50 it cost then I did another shop next day at aldi with Sam bag and full £28,prices are discusting for some stuff and shelves alway empty”
“I was refused entry at your shore road store. The store clearly says that it closes at 6pm on a Sunday I arrived at 5.53pm and as I said I was refused entry. I literally wanted to grab one thing but was told no! I would have let it go but this is the third time this has happened to me at the same store and I find it odd that each time I was refused it was the security guards decision!! I’m writing this review as I am hoping that the management become aware of this as I’m sure I’m not the only customer this has happened to. Don’t advertise your opening hours as they are if the store isn’t gonna abided to them!!”
“Been doing online about 4 years now last year was excellent nothing to worry about only thing not Happy about is if even though shows in stock still might not get ? and I Finnish my order only few hours before time out which still shows if in stock or not might be they would rather show it to customers than run out totally but otherwise would be 5 star rating”
“Had to abandon my shopping at the scan and go after being selected for a quality check and just being ignored, staff made eye contact and continued to chat. You would think unloading the whole trolley on the floor in the shop and go area would have been a hint but they didn't bite. I went into store as the previous delivery from there most of the fresh food was going off that day and I didn't want to experience that again. Called the Indian call centre who put my through to the manager who just hung up on me. Please dont spend your money with companies like this.”
“Absolutely damn right disgusting appalling management service towards a disabled lady that as got debilitating health conditions I will never never forgive them for being disrespectful as I only have little money to live on , I will never visit that store never again, I want an apology and I will get it , they have broke my heart”
“Delivery driver extremely pleasant and helpful. Delivered on time thought weird substitutes but tried your lemon cake and agree it is as good if not better than marks and Spencer. Put 4 stars for substitutes”
“After not receiving half of my shopping I put in a request for a refund for those items I didn't receive
Rejected.
Spoke to someone at customer services who said they would refund me in full and send a £5 apology voucher (therefore accepting liability).
I got the voucher and only 13 of the 28 items refunded (the cheapest items).
Spoke to someone else who has said the rest are with the claim team to review.
So now out of food and out of pocket. Wonderful.”
“I was missing a jar of coffee it was on special offer so I orded 2 at 6.50 each they only sent one so I got InTouch with Asda then messaged me back I'm not getting a refund so I'm 6.50 down I'm so angry with this they did put this in my order that I never even orded”
“I have no grievance with Asda South Shields
But be warned
On 27/01/24 We were looking for a Mermaid cake at the Benton Branch in Newcastle
As they had none we were advised by a member of staff that there was one available at Boldon and 3 available at South Shields
We went to Boldon - sold
We went to South Shields ( not knowing where Asda was ) and came to a roundabout at Mill Dam to have Asda in view on right
We proceeded into car park 12.30.47 commenting how quiet car park was and entered store
Very pleased -Mermaid cake was there and we did other ad hoc shopping
Left 13.29.09
Yesterday on our mat was a Parking Eye fine of £70 for illegal parking
Hindsight says we should have observed that Parking Eye was utilised
However we did not - Benton free Boldon free - why would we think we had to pay at South Shields
Once again - not Asda fault
This is a reason why South Shields in a town in decline - we will not be back and advise any person to spar wide”
“Home delivery, spent £170 and £50 chilled foods missing. After half dozen phonecalls to somewhere that was not in the UK, they refunded me £35.
NOT GOOD ENOUGH ASDA, YOUVE LOST A GOOD LOYAL CUSTOMER. I WOULDNT RECOMMEND THEM TO ANYBODY FOR HOME DELIVERIES. THEY COULDNT CARE LESS”
“Asda Stonecot GSM Vania Faria Extremely Poor Customer service and no People Skills!
I can’t believe how this woman Vania Faria (former Operational Manager at the Asda Wallington store) has been promoted as a GSM at the Asda Stonecot Hill store despite humongous online reviews complaints and social posts made against her of which all the senior management directors are fully aware of but refuse to act a classic case of unfairness bias and hypocrisy”
