“Been doing online about 4 years now last year was excellent nothing to worry about only thing not Happy about is if even though shows in stock still might not get ? and I Finnish my order only few hours before time out which still shows if in stock or not might be they would rather show it to customers than run out totally but otherwise would be 5 star rating”
“Had to abandon my shopping at the scan and go after being selected for a quality check and just being ignored, staff made eye contact and continued to chat. You would think unloading the whole trolley on the floor in the shop and go area would have been a hint but they didn't bite. I went into store as the previous delivery from there most of the fresh food was going off that day and I didn't want to experience that again. Called the Indian call centre who put my through to the manager who just hung up on me. Please dont spend your money with companies like this.”
“Absolutely damn right disgusting appalling management service towards a disabled lady that as got debilitating health conditions I will never never forgive them for being disrespectful as I only have little money to live on , I will never visit that store never again, I want an apology and I will get it , they have broke my heart”
“Delivery driver extremely pleasant and helpful. Delivered on time thought weird substitutes but tried your lemon cake and agree it is as good if not better than marks and Spencer. Put 4 stars for substitutes”
“After not receiving half of my shopping I put in a request for a refund for those items I didn't receive
Rejected.
Spoke to someone at customer services who said they would refund me in full and send a £5 apology voucher (therefore accepting liability).
I got the voucher and only 13 of the 28 items refunded (the cheapest items).
Spoke to someone else who has said the rest are with the claim team to review.
So now out of food and out of pocket. Wonderful.”
“I was missing a jar of coffee it was on special offer so I orded 2 at 6.50 each they only sent one so I got InTouch with Asda then messaged me back I'm not getting a refund so I'm 6.50 down I'm so angry with this they did put this in my order that I never even orded”
“I have no grievance with Asda South Shields
But be warned
On 27/01/24 We were looking for a Mermaid cake at the Benton Branch in Newcastle
As they had none we were advised by a member of staff that there was one available at Boldon and 3 available at South Shields
We went to Boldon - sold
We went to South Shields ( not knowing where Asda was ) and came to a roundabout at Mill Dam to have Asda in view on right
We proceeded into car park 12.30.47 commenting how quiet car park was and entered store
Very pleased -Mermaid cake was there and we did other ad hoc shopping
Left 13.29.09
Yesterday on our mat was a Parking Eye fine of £70 for illegal parking
Hindsight says we should have observed that Parking Eye was utilised
However we did not - Benton free Boldon free - why would we think we had to pay at South Shields
Once again - not Asda fault
This is a reason why South Shields in a town in decline - we will not be back and advise any person to spar wide”
“Home delivery, spent £170 and £50 chilled foods missing. After half dozen phonecalls to somewhere that was not in the UK, they refunded me £35.
NOT GOOD ENOUGH ASDA, YOUVE LOST A GOOD LOYAL CUSTOMER. I WOULDNT RECOMMEND THEM TO ANYBODY FOR HOME DELIVERIES. THEY COULDNT CARE LESS”
“Asda Stonecot GSM Vania Faria Extremely Poor Customer service and no People Skills!
I can’t believe how this woman Vania Faria (former Operational Manager at the Asda Wallington store) has been promoted as a GSM at the Asda Stonecot Hill store despite humongous online reviews complaints and social posts made against her of which all the senior management directors are fully aware of but refuse to act a classic case of unfairness bias and hypocrisy”
“I shop at Asda quite often and I think I will replace Asda with another supermarket. More and more often I discover that the goods on the shelves have a lower price than at the checkout. Or buy two products for the price of one or three for the price of two. after checking the receipt, no difference was deducted and I paid full price. this is an absolutely disgusting practice. try to avoid Asda, they talk a lot and loud about saving money, but in reality they are robbing you”
“Before I give feed back my auntie ordered box tablets on line with her food shopping order coz she in pain certain things 14 quid they cost when she had her shopping she had the box but it was empty she phoned asda up they said that's the chance you take when ordering on line is this true coz its just taking the pixs”
“Asda Head Office doesn’t like deal to deal with customers complaints so they employ foreign workers in the main Asda customer service centre who don’t speak English very well and the background you can hear a guy with a English accent in the background talking intercepting the call this only happens when you make a complaint about Asda Wallington try it and see what I am talking please experience this for yourself.”
“It doesn't matter whether you place your order one week before the delivery date or on the same day,you
are guaranteed to receive a text and email,notifying you,that some of your items aren't in stock(despite them always been available at the time of your order)and replacements have been issued.
I have NEVER had everything I've ordered delivered,NEVER!!
They treat online shoppers as second class customers.
On.....don't bother complaining,as they
ignore you(tells you exactly what they
think of their customers!!).”
“What an awful supermarket the way they treat customers. I ordered nearly £300 Christmas shopping to be delivered on the 22nd December. £120 worth of shopping was missing! Ruined my kids Christmas. Despite ringing and on the day trying to contact the driver and then going through each item over the phone to customer service whim assured my refund would be done asap the shop has decided that I’ve received everything. Finally got through to the Branch and they were rude unprofessional disgrace Can you believe treating customers this way I am now in the process of getting legal advice… a bunch of thieves.”
