“We've been shopping with Asda for more than 25 years. It's always been good - now it's superb.
It's always a good idea, whatever your are shopping for, to look for Asda's own brand version. Usually as good or better than the other brands.
Our local Asda, at Castlepoint, Bournemouth, is amazingly good, the staff are friendly and helpful, and the produce so much fresher than our other local supermarkets.
We are oldies so we are reliant, just now, during Covid-19 lockdown, upon Asda for delivering shopping to our door. Like everything else that Asda do, the service is wonderful.
Thank you, Asda for all you do. Your staff are all 5-star people.”
“ASDA Cambridge Beehive really went the extra mile for me today, after a mistake with my click and collect order I was unable to return to store to make a second collection.... after initially having a few frustrating interactions, I was passed through to Bianca, one of the store managers..... she really went above and beyond for me and my family.... and bought my items to my home personally ..... amazing!! As a key worker with a disabled child, this was such a relief, I also received a lovely bunch of flowers and gift card for the mistake , Fantastic customer service ASDA..... your employees Bianca and not forgetting Steve (who carefully re- picked my shopping) need to be recognised for their efforts in putting things right..... give these two a raise!! 😇”
“Thank you to the click and collect staff at both Ashton Under Lyne stores. I can see you haven't got it easy and are doing your absolute best. The staff at the small store in Hurst Cross that we use most have been amazing. The first time we collected, we parked in the wrong place and didnt ring the number. They were friendly, professional, rushed off their feet but really eager to help. It's important stuff, we have a cancer patient here that isn't on the vulnerable list so we are relying on this service. We have had things be out of stock or substituted too. It doesn't bother us, I dont know what people expect in a global crisis situation. We appreciate you! Hope that Asda thank them in some way.”
“A huge thank you to Jay (Sanjay) based in Wisbech for our home delivery yesterday. Punctual, professional, friendly, 100% excellent on the safe social distancing. Massive respect to Asda and the team keeping the country supplied and safe.”
“Shona at your store in Ryhope Sunderland is Amazing. She was on checkout 3 on saturday gone
I have cerebral palsy and walking difficulties. She packed all of my bags and put them in my trolly with a smile. She deserves recognition for restoring my faith in human kindness. Well done Shona and Asda”
“Thank you Asda so much for providing a priority slot for us during this public health crisis. You so efficiently and effectively identified our household as falling within the "extremely vulnerable" group and helped ensure that we had enough food and supplies. We're so thankful for your help and wanted to shout about it given that you were there in our time of need.”
“Went to Asda in Farnborough, it was raining pretty bad and I was standing in the queue with no coat as I didn’t expect it to rain, a lovely member of staff came around the queue lending umbrellas. Then at the end of the queue the staff thanked us for waiting and was very friendly. Thank you Asda”
“Thank you to Julie on check out at brombough Asda store for helping me pack My groceries & getting me some water as I felt really unwell
Staff were so helpful thank you”
“Poor service again in Asda South Woodham Ferrers. Refused a sale of alcohol to my son even though he had his driving license. The reason given was that his younger brother was with him. Sainsbury’s far superior with no draconian jumped up staff!!”
“Good systems in place for nhs staff who have limited time to access for food shopping. Also decent attempt at encouraging social distancing. I think the screens at check outs should become permanent.”
“I visit the Westbrook asda on a weekly basis. I cant thank the security staff enough for there thoughtfulness. Being disabled with a crutch, I was queuing to go in store ,when the security man approached me and led me in store so I wouldn't have to stand waiting, (although I was willing to wait my turn like everyone else). Since the queuing started this as been a weekly occurrence from different security men. I thank them deeply for there thoughtfulness.”
“Been with Asda for years. Never had an issue until recently because of queues which is completely understandable at this time. After all received a great customer service. Managers are very polite. Staff is very helpful. Never had a problem with product quality or food. Prices are also the best comparing with other super markets .”
“Firstly Asda were the first supermarket to email me that I'd been recognised as extremely vulnerable & I was given a Priorty Pass. Asda constantly kept me informed of substitutions etc.Had my delivery of groceries this morning at within the delivery slot time & was Very Happy.I had Every thing on my shopping list & the few substitutions I did have were also good. Lastly but Not Least the Delivery Driver was extremely pleasant with a nice smile 😊 Thankyou & Well Done Asda for making my day a pleasant one 👏👏👏”
“Received my delivery on time, apart from a couple of substitutions, everything was there. The vegetables were fresh. The delivery driver was professional and courteous. Thank you.”
“So today ASDA delivered my prescription from the chemist in store (Donnington store). Thank you soo much, I can’t express my gratitude enough. As an asthma sufferer I was feeling very anxious about going in to store as I am high risk and by delivering my medication to my home has had such a positive impact on my mental health. I cannot thank you enough for this fantastic service. Aneeta”
