“I have an delivery order online (I was Lucky to got one) but They don’t deliver my order only because can’t find my flat when they are already downstairs. When I was discussing my address with the driver who called Adrian, I saw his van already left without telling me. What the hell? No patient with customers? It’s special time for everyone, a lot of people stay at home while lockdown. The whole family are depending on this one delivery to live! And they have shown no responsibility to their customers! If ASDA keep doing this, I won’t order anything from Asda in the future. And I will ask all my friends to do the same. They don’t own our respect!
And I tried to ask for redelivery, the customers service said they won’t deliver my order again. What? You kidding me? only because the driver doesn’t want to deliver? It’s so unprofessional!”
“Used Asda delivery as wanted to avoid the shops. All of the meat, bread and dairy products has the expiry date of today or tomorrow so a weeks food shop may be wasted as no space to freeze it. Butter tub was smashed to pieces. I will have to now got to store to get my food for the week. I know the pickers work hard but ffs these dates are ridiculous. Never again.”
“Have been to Asda in St Austell this morning. During these very uncertain times I cannot praise the staff enough. My shopping experience was good with no sense of panic. Got all the items on my list with no issue. Thank you Asda St Austell.”
“I work for a care home and for the past 5 years we have spent on average £800 a week with Asda. Since the crisis, we have been let down badly on the two deliveries that we have managed to get. One was £300 short on what we needed, and the second over £350 short. We cannot now even get a slot or order the number of items that we require to feed over 40 elderly and vulnerable residents. We are very disappointed that they have not prioritised a small nursing home, trying to feed it's residents and have limited us to the same limit as a domestic customer. We have had no choice than to move to a wholesaler and I am afraid that Asda have now lost our custom.”
“Asda your dealing with this so much better,we all have to learn a different aprouch to this,let your staff who face the public as I do in my job,let them shop quicker an not que after a shift off it,look after them.”
“I visit Asda Queensferry regularly and always receive excellent service from an excellent team. This crisis is no exception, under huge pressure the manager and team are organised, communicating advice well and still smiling and helpful. I couldn’t get a home delivery slot this week so arrived at 8am this morning. Security very organised, shelves full and Very helpful customer service And till team, when I enquired about online shopping. I admire you all, you deserve the highest praise right now”
“I have just been to my local store in South ruislip and with all the security and restrictions in place by government it was very amateurisly run. I was asked to go to self scanning as I had a small trolley. It was faster but people were standing too close together. I didn't recognise some of staff probably brought in from head office with not a clue about retail trade. Tesco waitrose and sainsburys got the right idea. My friend just been Aldi and very good there.”
“We are isolating and have registered on the government website as vulnerable so we can get piority slots but nothing sorted and I have emailed Asda and spoken to customer service but still no help and we are struggling to get food etc and no one can drive in our house and the only way we can travel is by bus which is very risky for us as hubby is high risk and my next slot is on the third of April not impressed with your company”
“I am a NHS worker I went to your Charlton store to & got everything I needed as I work 12 hour shifts in A&E 8-8 it’s very difficult to get anything I need thank for making it easy as I had just finished 6-12 hour night shifts”
“Accrington Asda allows 2 customers to shop that's a joke!
Online slots have been unavailable for weeks AVOID!
I would happily give you a zero rating!”
“I felt it only fair to praise the staff at the swaffham store for their hard work under the current situation, they have been fantastic always polite, time for customers to explain the product availability, despite having bad mannered customers airing their views because they are unable to have what they want in the quantity they want, the staff are a testament to the company”
“Felt the need to write this felt so disgusted with Asda. My cousin who is a nurse at NGH kindly got me a few items from Asda on Monday morning on her day off. She told me the upstairs in Asda was still open with plenty of people with children shopping this was so not necessary, I am aware the guidelines of what to do and what not to do have tightened since then but it was left to company’s to use there common sense and close the upstairs off as only food was important.
Also she was very annoyed with a member of staff (very sorry she did not get a name) at the shop and go section who was annoyed at my cousin who asked her politely to allow her to pass without getting too near to her as she was talking to another member of staff, as my cousin was trying to follow the guidelines as best she could, when she finally got to pay help needed from a staff member for her to to complete the transaction, she clearly heard the staff member who had been rude to her say to another member of staff in not a nice tone of voice “ you can deal with her”. I was so angry when she told me what had happened, she is trying to help both me and my sister plus look after her own family on top of doing the demanding job like so many others. I really wish I knew the name of the staff as she ought to be ashamed of herself. Two very annoyed and disappointed customers of yours.”
“Placed a delivery more than 2 week ago got an email today when my order was ment to arrive only 3 items where available from the 32 items I have placed. Very disappointed with Asda customers service”
“Hi I work for the NHS so attended the NHS hour 8-9 at my local Langley Mill store. This was very well organised we got in right away and the store was well stocked with everything so I was able to get all I wanted. A much better experience than Tescos NHS hour just Sunday they had no bread, milk, veg, fruit ,meat all freezers were empty what a waste of time that was. ASDA ALL THE WAY FOR ME NOW !!!! WELL DONE TO ALL THE STAFF”
“They simply CANNOT COPE with the internet shop -they blame internet providers for this - web breaks down all the time , can't get on the site ,they keep kicking out bits of order saying unavailable , but then when replaced them they go back in as available , but then they kick them out again and so you go on , can't get delivery slots at all as not listed as available in the time given and and none listed after that ,so nothing , if you do get an order slot , you cannot amend or you loose your slot , cant check out , all you get in trying to put in the CVv no is that there are postcode problems or statements that ASDA can;t retain the information , this can all take hours , can;t speak to ANYONE about the problems for hours on end , when you do you just get a a laughing woman who tells you everyone is having the same problems , they are simply not providing a service”
“Thank you Morley Asda have shopped this after noon, found everything I needed and you made me feel safe. My thanks to all your staff who are working so hard”
“A big round of applause to the cramlington store during the coronavirus , The way they are dealing with the situation is brilliant.It's a shame people can't comply to what they are asked to do .Come on people let's work together and do as we are asked as we do our shopping to keep everyone safe”
“Sadly all the slots are booked out for weeks now but have to say that Asda were excellent with our first delivery. I was abroad when I first found out about the potential restrictions due to COVID-19 and signed up to Asda to ensure we at least had some nappies and milk for our little one. Our delivery came exactly on time and the driver was courteous and professional. Hopefully when all this chaos is over we intend to use Asda home delivery again.”
