Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Experience EVER! Ordered a tree Dec. 2nd 2 day and it arrived damaged in the box (Section2 would not light). I started a very long exchange process. The customer service was horrible. No one seems to help and their emails all seem auto generated. It is now Dec. 15th and no tree. They actually sent me my replacement ground, even though I paid 2 day. I was getting worried we would have no tree for Christmas and ordered another tree this time overnight. It also arrived damaged in the box! (same section 2 would not light) Customer service person said they would 2 day me out a replacement for this one immediately because of our horrible experience. Sadly they lied.....they did not. They sent us another tree ground with the arrive time Christmas eve. Save yourself the frustration and heartache and don't buy from this company.”

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Posted 4 years ago

“The worst experience ever!!!! I wish i didn't have to give them 1 star. That 1 star is generous... Paid for overnight shipping and it came in damaged and doesn't work. Been waiting for a replacement for a week, and it still is not at our house. Customer service is no help and a complete joke. You are better off getting a tree from anywhere else but Balsam Hill.”

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Posted 4 years ago

“I must say Balsam Hill is a horrible company. I purchased a tree post holiday last year (on sale). It arrived after Christmas, so I stored the tree until this year. As I removed the tape on the box, I noticed there was another layer of tape that had been cut open. once i completed pulling off the outer tape and completely opened the box, I could tell the tree had been returned. The interior packaging was askew and labels had been torn off the tree. I plugged in the bottom half of the tree and only half of the lights worked. I have spoken with 6 different reps and none of them will refund my money without a 20% restocking fee due to the amount of time that has passed. I asked to speak with a supervisor and the rep told me there was no one there would could override the 20% restocking. Keep in mind this was during normal working hour. Shame on Balsam Hill!!!”

Helpful Report

Posted 4 years ago

“We purchased our tree after Christmas in 2014 and used it max twice in the years since. Today I was setting it up and a section of lights will not come on. We called for assistance and was virtually told "oh well, sorry". That is not acceptable!!! We paid allot of money for this tree; which is supposed to last for years. We have not used it every year since purchase (I set it up when our children are coming home for Christmas - which is not often); it has been carefully stored in the box and stored properly where it cannot not be damaged or disturbed when not in use. I am extremely upset. We do not spend money frivolously and we considered this purchase an investment. Obviously your company does not behave in the manor that your advertisements share. This is extremely upsetting!!! I hope to be hearing from you very soon with some good news! Rita LaBruzzo”

Helpful Report

Posted 4 years ago

“My $750 tree SUCKS. Dont buy from this company! They tell you it's a 5 year warranty and when something goes wrong, like it did with my tree they change the wording of the warranty to say it's only on the first branches not on the lights! Terrible customer service! A supervisor hung up on me!”

Helpful Report

Posted 4 years ago

“Ordered a tree on Saturday 30th November 2019 - Tree arrived on Tuesday 3rd December - in a very nice Box. However, it all goes down hill from this point. Tree was the wrong one - no problem just called them up within an hour of taking delivery, was told sorry will send the correct Tree straight out (please print off the UPS delivery stickers and get UPS to collect the incorrect tree). It's now 9 days later and still no Tree - the tracking number provided just says - we haven't received the parcel yet. Trying to talk to someone within Balsam Hill is impossible i have tried several times - you join the queue anywhere between number 6 and number 8 - it always tacks approx 20 minutes to become the "Next" call to be answered .......and then the phone get cut off - nice touch. They will reply eventually to emails, with a " we are very sorry - we are having a slight delay in shipping as we are very busy" - now is it me or would a business that sells Christmas Trees not know they are going to be very busy at Christmas?. So we are now 2 weeks before Christmas with no tree and no idea if we are going to get a tree - not a business who i would recommend to anyone (which is a shame because their products seem very good).”

Helpful Report

Posted 4 years ago

“I ordered my first artificial tree and was extremely disappointed. It looks fake and feels plastic. It wasn't inexpensive and based on the reviews on their website and thinking if I paid more I would get a more realistic looking tree I couldn't believe what I got. I tried to leave a review on their website but wasn't able to which makes me suspicious of their reviews.”

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Posted 4 years ago

“This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast forward 3 weeks later and I still don't have a replacement tree for the holiday - terrible customer service & cheap craftsmanship with a big fat price tag - spend your money elsewhere or you'll regret it!”

Helpful Report

Posted 4 years ago

“I wish I could leave 0 stars. Bad company, they say their trees last forever yet the strands burn out. they say they offer a warranty but when you call they say the trees have a life expectancy and two to three years for a tree is it’s shelf life. False promises; shame on you balsam hill and Ellen.”

Helpful Report

Posted 4 years ago

“After a diligent search for a realistic look tree my wife settled on Balsam Hill. A cousin has one she has had for years and loved it. The customer service to place the order was great, helpfully explaining the details of the process, and answering questions about warranty and returns. Paid extra for two day shipping, and the tree arrived on time, late one evening... but wait there’s more! The next morning when I unpacked the contents and inspected the tree I found a connection point and be drastically damaged in shipping. I called customer (no) service and was told it would tAke several hours to a day to process. I called later in the day to find my cased had been misrepresented in the file with customer (no) service, and that even though I paid for expedited shipping, a replacement would take over a week more to arrive. I canceled my order and requested a return, which they gladly fulfilled, but left all the details on me to schedule a FedEx pick up, which I have currently been on hold with for an hour...!!! If I could give BalSam hill a zero star I would... Don’t waist your time, with their friendly approach earlier in the process; you will regret it.”

Helpful Report

Posted 4 years ago

“I read the first few reviews here and I have had the similar experience. I bought a wreath last year. I used it for about 3 weeks. When I turned it on this year non of the lights worked. Customer service said there was nothing they could do.......And I didn’t feel they cared at all that they couldn’t help. Basically said “sorry”. I paid the premium expecting performance and service. I got neither. Never again will I buy from balsam hill. No wonder people are conditioned to buy on “lowest cost”. They all perform the same!”

Helpful Report

Posted 4 years ago

“The tree’s are over priced and do not last. Customer Service is awful once you have issues. Do yourself a favor and go buy a tree at Lowe’s.”

Helpful Report

Posted 4 years ago

“Do not buy from this company. I purchased one of their trees several years ago. When it arrived, the flimsy box was badly torn. When I set up the tree, I was VERY disappointed. The plastic is very cheap, the branches are too far apart and it looks fake. I wanted to send it back but I didn't have the box. The cheapest tree at Walmart is better than the tree I bought!”

Helpful Report

Posted 4 years ago

“The first two seasons, this 7.5 foot tree was beautiful. The third season, half the branches would not light. No amount of trouble shooting would bring it back to life. After covering the dark branches with strings of lights to make it passable for the season, branches continued to go out. The lighting on this pre-lite tree is pure junk. Never again anything from Balsam Hill.”

Helpful Report

Posted 4 years ago

“We were looking to replace a 16 year old incandescent Christmas tree with an up-to-date LED type. Our extensive research pointed to Balsam Hill to order our new tree. What a mistake. The first tree arrived before Thanksgiving damaged. The bottom of one of the sections was destroyed in shipping and when we called customer service to explain how we thought the damage occurred, they sent a replacement section packed the same way in too small a box and this was also damaged for which we sent pictures to the company showing the problem. It is now almost the second week of December and was sent a delayed notification that there are no more trees in stock. The time wasted from talking to customer service and being placed on hold, transferred to different departments, telling me to call shipping the next day to tell them how to ship the product, etc was frustrating to say the least. It has been three weeks since the time of the initial order until today and our family still doesn't have a tree up for Christmas which has been terribly disappointing to my children/family. While many things might be okay to order from this company, a tree is NOT one of them and this experience has been so bad that I don't think we would ever order anything from them again considering our experience from this, their repeating the same mistake, and the less than ideal experience with some of their customer service reps. I rarely write reviews but feel compelled to when I either A) receive great service (5 stars) or B) have a terrible experience (one star) like this. We do lots of online ordering each year and know problems can occur. When you order from a supposedly reputable place, especially one specializing in holiday decor, one would think that they would know how to ship and/or be able to track their inventory when one is out-of-stock and not wait almost a week to tell a customer this information, especially around Christmas. I think I was most disappointed during the customer service aspect because some of their agents really sounds like they could care less about the problem we had because they were either short staffed (which would explain the long wait time) or they are underpaid and don't give a rip about the customer. Most disappointing. I am waiting to see how long a refund will take to process as the last interaction I just had today, I was told to await a call in the future to start the refund process...yeah, right.”

Helpful Report

Posted 4 years ago

“Been waiting on my tree for over a week. Delivery date they gave was not accurate. Party at my home tonight with no tree. Very disappointing!”

Helpful Report

Posted 4 years ago

“This Balsam Hills thousand dollar Chrismas tree is the single. most regretful purchase I have ever made. I really need to suck it up, throw it away and move on. This tree is always a crunched up, wire mangled, limb tweaked, holy mess no matter what. I have watched endless videos, read instructions again and again and no one can get this tree to look like decent. I have painstakingly put it away and fluffed. These branches don't hold ornaments up, i need to shove my ornament between brances to hold them. There are tinsel like branches that are to fill the look of the tree that crunches up and falls off and the plastic branches get tweaked and never go back to shape and I mean out of the original box. If a light goes out good luck. the branches are so scratchy it is unpleasant to touch. and the star...well your probably going to buy it anyway like I did cause it has to be amazing and easy. heehee. ugh goodluck”

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Posted 4 years ago

“Got my tree and lights didn’t work on one part. Customer service trouble shooting asked me if I plugged it in. Still waiting for the section that is out. I am extremely frustrated.”

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Posted 4 years ago

“Tree ok but lights not fitted properly & small branch fell off as I got out of box. Awful customer services- no help - no call back. Absolute joke. Don’t waste money on these trees”

Helpful Report

Posted 4 years ago

“Spent $1100 on Christmas tree in 2015 (used 3 Christmases). This year in 2019 the plastic thing that holds the wires for lights broke making the tree only usable without the lights. When speaking to representative at Balsam Hill, she could not help in telling me where I could buy a replacement for it. Totally wrong. Go with a company that is either willing to sell replacement parts or tell you where to buy them (They refused on both counts).”

Helpful Report

Posted 4 years ago

Balsam Hill is rated 1.3 based on 424 reviews