Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 461 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a question about an order that we only received part of. I had to call 4 times to get someone who knew what they were talking about. 3rd person hung up on me. I like the product but am not sure that I will ever order from them again.”

Helpful Report

Posted 4 years ago

“Paid 200 pound sale price for a traditinal 6ft tree came and is the same as my 50 pound tree from studio nothing luxury about this not thick and full or triangle shaped like picture i just wasted my hard earned cash do not buy from these scamers go to studio this tree has now gone down to 150 pounds i think 1 pound 50 pence would be a more realistic price for this tree”

Helpful Report

Posted 4 years ago

“Waste of money. Lasted 3 seasons. Half the lights dont light cant figure out what is wrong. Worst purchase ever. My previous tree lasted 10 years.”

Helpful Report

Posted 4 years ago

“Would give -1 star if I could. Absolutly no customer service. Useless they lie. Products last 5 weeks 2-3 seasons. WASTE OF MONEY”

Helpful Report

Posted 4 years ago

“3ft frosted tree arrived, what a disappointment. Definitely didn't look like the picture on line . NOT WORTH THE MONEY. Do not buy”

Helpful Report

Posted 4 years ago

“Purchased 7’ pencil tree last year the top section leans over, it’s very unevenly spread. Very disappointed for price 👎🏻”

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Posted 4 years ago

“Purchased 7’ pencil tree last Xmas the top part leans over and the tree is very unevenly spread it doesn’t even have a good side...disappointed for price 👎🏻”

Helpful Report

Posted 4 years ago

“My third year with this tree and half the lights won't work. So disappointed.”

Helpful Report

Posted 4 years ago

“Tried to order something today out of… Tried to order something today out of the magazine... was priced at 149.00 looked online priced at 200.00 told to call customer service was told that for Black Friday only...? I received the magazine two weeks ago. Asked why the magazine didn’t mention that was told tuff... try again in Black Friday. What a joke.. open gate has way better customer service. When I asked to speak to supervisor I was told to call back in 1 hour. Why they are not available right away is crazy. Oh wait they got one of their friends to answer the call and tell me the same thing. Wouldn’t trust with my credit card. Umber moving forward no thanks! Can’t honor catalogue pricing no thanks.”

Helpful Report

Posted 4 years ago

“Expensive tree that worked exactly three years which is the number of years of their warranty. Can’t repair so their option is buy a new tree. A tree this expensive should not be a throw away after three years.”

Helpful Report

Posted 4 years ago

“We spent over $1200 for a tree and it looked nothing like the website picture. We also had to cut melted chunks of plastic off several branches. Also, the whole bottom half of the lights did not work. When we contacted customer service they said we could not send back for a refund because we cut the pole 4 inches so it would APPEAR as their website picture did. WILL NEVER BUY FROM THEM AGAIN.”

Helpful Report

Posted 4 years ago

“Worst company to buy from. Should had read the 217 complaints with the BBB in the past 3 years before buying. Spent almost $2000 and get a damaged flip tree (bent tree and broken stand). It weighs 115lbs and they want me to box it and ship it back. They should pay to have it picked up. They offered nothing for this terrible experience other than holding my funds hostage until its returned.”

Helpful Report

Posted 4 years ago

“Agree with all of the below responses. Don't waste your time on this company. I bought a color/white Balsim Fur tree in 2016 and after less than 2 years over half the colored lights would not work on it. I was within the warranty so they sent me a new tree in 2018. Come 2020 putting up tree and Again over half if the colored lights did not work. Spent hours trouble shooting like they recommend and nothing worked. They said tree was out of warranty (using my original warranty from 2016) to go by. Not the replacement tree sent 2018. Had experience with rude Customer service too. Best they can do is send me 1 white & 1 color strand. I don't even need help with white. They could not send me 2 color to fill the unlit sections at top and bottom of tree. Bottom line is their trees DO NOT last & they will only give you limited help. Don't trust the quality of their product!”

Helpful Report

Posted 4 years ago

“We purchased an 11 foot fir tree. After only 3 uses, we noticed melting plastic on the plug, causing a fire hazard. When we contacted the company, we were told that the warranty was expired and the tree should be thrown out. Expected much more from this company. Another crappy experience for 2020!”

Helpful Report

Posted 4 years ago

“I bought a 10' Noble Fir flip tree 6 years ago and only half the tree will light. I spent hours changing out fuses, checking bulbs with no luck. Not worth the $1900 I spent 6 years ago. The tree was only lit for 5 hrs a night for 1/2 November and all of December. Don't waste your money.”

Helpful Report

Posted 4 years ago

“Whole section of lights went out after Just one year use. Sending me a string of replacement bulbs. Don’t have replacement section. What a Mickey Mouse operation. Customer service very rude. Kept talking over me. Spent a lot of money on what I thought was a high quality tree from reputable company. Could have just as well bought a cheap tree from Walmart. Save your money.”

Helpful Report

Posted 4 years ago

“We purchased a tree 4 years ago we had a bulbs that needed replaced that they no longer carry so some of out lights will not work it is the first bulbs by the male plug it is bigger and has a case over it . Very Disappointed will never buy another awesome Hill tree”

Helpful Report

Posted 4 years ago

“Paid $900 for a tree five years ago. It looked nice but strands of lights stopped working last year. I’m busy re-stringing replacement lights but it is extremely tedious and takes a long, long, time to do it right. Some customer service reps are not very helpful and not knowledgeable about their products. Overall - expensive product, defective lights and poor customer service make this a poor value.”

Helpful Report

Posted 4 years ago

“Their trees may be nice but their customer service is a NIGHTMARE! We’ve been waiting for a refund for almost 2 weeks and all they can say is “we’re really sorry....”. Buy their product but don’t expect a refund if you return it. Complaints filed with the BBB and the Federal Trade Commission”

Helpful Report

Posted 4 years ago

“I purchased a tree with colored and clear lights. The second season we went to use it and the colored lights didn't work. I called and they are willing to replace and told me to call back in the fall because it wasn't in stock. I received a message that it was actually discontinued. They are willing to give me $849 for another tree but no other tree compares to what I originally purchased. So I asked if I could pay the difference to purchase another tree that was closer to what I originally purchased and they will not allow me to do that. so I am stuck with a tree that doesn't fully function for almost $1000.00. I will never shop with them again and I will never recommend them ever!!”

Helpful Report

Posted 4 years ago

Balsam Hill is rated 1.3 based on 461 reviews