Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is by far the worst company I have ever dealt with, and the tree, though beautiful initially, after two months of use the whole bottom section wouldn't light even after going through all the troubleshooting. I requested a new bottom section which was supposed to be sent before Christmas of 2021. I never got it and then was told the order was for light strands and they were out of stock and I wouldn't receive them until this year. Now I am told that I won't get them this year either. No explanation as to what the problem is other than continuously saying they are out of stock. How can they be out of stock when they are making the exact tree with those lights. I called several times and they are of zero help. When you spend over $400 for a tree you expect more than a couple uses out of it. Be prepared for a lot of aggravation if you buy from this company and need help. They will lose a lot of potential business due to their poor handling of this problem.”

Helpful Report

Posted 1 year ago

“Do not order unless u get a definite date. Placed order on 11/14. Label created still hasn’t shipped. They keep postponing arrival date. Now set for 11/29. They are blaming fedex. They take your money. Who knows if tree willl arrive before Xmas. Buyer beware”

Helpful Report

Posted 1 year ago

“I've had my little tree about 4 years. I only hang light Patience Brewster ornaments on it. This year after I had it almost trimmed, one of the bottom branches suddenly sagged to nearly broken - it's still attached, but barely. I had to get a chopstick to help prop it up on other branches until after Christmas. I would send it back to them, but I don't want to pay the postage. I love this little tree....I'm pretty unhappy right now.”

Helpful Report

Posted 1 year ago

“I’ve only had this tree 4 years and in the 2nd year one strand of lights didn’t work. Tried replacing fuses etc still didn’t work. Out of warranty and it still had a lot of lights so just kept using it because it was “Not Cheap.” Now this year I’m having trouble with remote and receiver box. I can’t get any lights to come on!!!! We have checked fuses in the reviver box they are not blown. Then sometimes when we mess with it enough if jiggle the tree they will come on! But then won’t turn off again with remote! Remote is working but can’t get the receiver box to light up. I am so frustrated now because all of my decorations/ornaments are on tree. So mad at Balsam Hill fir not having better customer service and taking care of these issues. These trees are So Expensive that you would expect them to last for a very long time.”

Helpful Report

Posted 1 year ago

“Balsam Hill - Tree Stand Replacement - Balsam Hill Warranty is non-existent Purchased tree December 2021 (order # H019927978). Tree stand was broken, but put up tree anyway. Requested replacement tree stand August 2022. Balsam Hill told me tree stand was out of stock; expected to be in stock in September 2022. After numerous emails and phone calls (September -November 2022), I am still being told the tree stands are out of stock with no definitive date of when they will be available and one shipped to me. However, the exact tree I purchased last year is on the Balsam Hill website currently (w/tree stand included), so how can the tree stands be out of stock? Balsam Hill's warranty program is a sham. I wish I searched for reviews before I purchased last year. I would not recommend a Balsam Hill product to anyone.”

Helpful Report

Posted 2 years ago

“I purchased a wreath $249. It came smashed with balls and parts of the wreath in the bottom of the box. I called customer service they said they would process a refund. Well low and behold a week later I received the same wreath also Smashed! I didn't ask for another wreath I was told I would get a refund. Terrible customer service. This once great company has gone down hill!”

Helpful Report

Posted 2 years ago

“Omg so angry. Had this tree 1 season now this year a section of the lights do not work. Customer service said for ME to replace the strand of lights!!! What?? This is total bull! CUSTOMER SERVICE SUCKS. I SAVED UP FOR THIS TREE 😡 DO NOT BUY A BALSAM HILL!!!”

Helpful Report

Posted 2 years ago

“Definitely a waste of money. Not easy to put up like they claim. It took several hours for me to even get the branches to look right. Used our tree for two years, then ended up taking it to the dump. Would never recommend to anyone who wants a tree.”

Helpful Report

Posted 2 years ago

“two seasons and the lights go out? of course they hide behind the warranty being out of date. After two Christmas seasons? Then they will send replacement light for me to tear the tree apart and fix ? Never again and i’ll tell everyone I know the story and advise them to buy another brand. I will go out of my way to tell everyone in the area the same Don’t buy Balsam Hill products..”

Helpful Report

Posted 2 years ago

“Balsam Hill...Never Again!!! Customer service is awful...Lights went out in three sections. We replaced the fuses and that didnt work. All they told me was that they go bad after a while. Had We known that the lights would not last long then we wold have purchased a tree without lights. Balsam Hill DOES NOT care. They just want you to buy another one. Lights should last more than ONE season.”

Helpful Report

Posted 2 years ago

“Terrible experience...do not buy from this company. I ordered a tree in an after christmas sale. The next year I went to put the tree up and over half of the lights did not work. When contacting customer support they told me there way nothing they could do for me. I spent so much money on this tree! Never again. Terrible Terrible experience.”

Helpful Report

Posted 2 years ago

“I have been waiting since January 2021 for a replacement for my remote, transformer, and receiver. Three times this week, Balsam Hill sent me a set of lights because of all the trouble I'm having getting the replacement parts. Three times this week, Balsam Hill, sent the lights to the wrong address. The first two times I called Balsam Hill, and their agents, including a supervisor, assured me the package would be sent to the correct address. Bottom line is, Balsam Hill sent the third package to the same INCORECT address as the first two.”

Helpful Report

Posted 2 years ago

“My husband bought our tree on sale after Christmas. So when we put it up the next Christmas some of the lights in one section went out like it had a shortage in the lights. By Jan the whole section went out. We checked all the lights and fuses. We called them and the customer service Dept was no help! This will be our 3rd Christmas coming up using this tree and I called the company to see if I could buy extra lights to match the ones not working. The customer rep said sure they are on sale… went on line and there are no lights that will match our colored lights all that was offered were white lights. We paid way too much money for this tree for the lights not to work within 3 years . This company should be ashamed of themselves robbing consumers of their hard earned money by selling defective products!!!!!! I would love to give them zero stars….. Walmart gives you better service than Balsam Hill!!! TAKE YOUR MONEY ELSEWEAR!”

Helpful Report

Posted 2 years ago

“Anyone planning to buy the Christmas tree from Balsam Hills, please be awre, that post sale/spare parts care is very poor from the BH. They are unable to provide any spare parts for trees purchased pre 2020. I requested a transformer for the lights that stopped working and after nine months wait, was told that the company does not stock any spare parts for the trees older than two years ago. This is very poor considering the cost of the product.”

Helpful Report

Posted 2 years ago

“Purchased a new folding/flip Christmas Tree, in 2021 for $800 on sale. The tree branches are made so cheaply they were breaking off at the tip as i tried to hang ornaments. I've had $300 trees from Lowes that held up better. This tree had to come from china. The materials making up the tree are not as pictured, the tree has many less branches and less 'full' look to it. There are giant gap spaces in between the branches. Absoultely awful.”

Helpful Report

Posted 2 years ago

“Worst Warranty Ever and customer service reps have their hands tied by company policy! My sister purchase the rolling 120 ornament storage solution for me in November as a Christmas gift. I didn’t open it until I was ready to assemble it and dismantle my tree in February. There was a manufacturing defect above one of the legs where a frame bar needed to be inserted all the way to a stop point at the bottom, in order for the bolts to be inserted through both the frame leg and frame bar to hold that side of the frame in place. The defect prevented proper insertion of the bar. Well, their warranty is 30 days and that’s that! They don’t care whether their products are defective or not! Fortunately my neighbor had the tools to file the metal and repair this expensive storage device. A word of warning, if you buy anything from them open it the minute it arrives and make sure it goes together and works properly, otherwise it’s on you, because they don’t care. 30 days and not a minute more!”

Helpful Report

Posted 2 years ago

“Their product claims lead one to believe this tree is of the highest quality. Great tree actually. I do love the look, however the lights on the tree lasted two Christmas’. Two. That’s it. We have spoken to them several times. They will do absolutely nothing for you in this event. Stick with a NOT prelighted tree folks. Removing these lights and replacing them was NOT worth the cost of this extremely expensive tree. It was extremely labor intensive. I won’t purchase another Balsam Hill due to the lack of customer care they offer. Their “warranty” doesn’t mean what you might think that it does.”

Helpful Report

Posted 2 years ago

“Bought a 10' tree supposed to be 52" wide at the base in January 2021. Paid for extended 6 year warranty. Told the rep I would not be putting the tree up as it is sooo heavy and large until Thanksgiving. Should something be wrong - lights, shape, color, etc will the warranty cover that - the rep said EVERYTHING is covered. We put the tree up at Thanksgiving. It is only 42" wide, not 52". I called up and the rep said I could exchange for a wider tree for an additional $600 because he assumed a replacement would be just as skinny but they were out of stock. He said they would be getting some in within a few days. I called back when I saw online that the wider tree was back in stock and I was willing to pay the $600 difference. This rep told me absolutely not; no exchange allowed. They claim I had to let them know within 30 days of purchase that there was a problem. I reminded them of my PHONE conversations with their two reps and what they said and that the tree I received was not as advertised. This rep told me a supervisor would be calling me back later the day that I called to see what could be done. Waited a month; he never did. I finally got someone to say I could exchange it for the exact same tree I had. Assuming the replacement tree will be just as skinny, I asked to exchange for a larger tree for the additional $600. No, they will not allow that. And no, no refunds. $1400 for a skinny, ugly tree. False advertising plus 3 employees basically lied to me. Terrible customer service. I probably could have bought a similar tree at Walmart for $600. What was I thinking?”

Helpful Report

Posted 2 years ago

“I love the look of the products. They are beautiful. We purchased a Christmas tree, wreath, and 4 garlands. I ordered early due to the supply chain issues. Unfortunately by the time we put the garland up, we were 30 days out, so the warranty was expired. After 15 days, one of the garland’s light began to go on and off and eventually off and never worked again. New batteries weren’t the issue. So one of them lasted only 2 weeks and we were out of luck. Next year we will have to take the lights off and find a new set of lights with a battery pack and timer? Very disappointing for the price. But, we do live everything else that is working.”

Helpful Report

Posted 2 years ago

“So I was sold an item out of stock two weeks ago. They never told me and just kept my money. I had to contact them. Its been good and well brought to their attention that the item is out of stock but they REFUSE to take it down or list it as back order because their business model is tricking customers ….. I’ve since spoke to a minimum of THIRTEEN balsam hill representatives, all of whom admit the item is out of stock and they don’t know when it would ever be in stock again and EACH OF WHOM HAVE IGNORED my question “WHY IS IT STILL LISTED AS IN STOCK ON THE WEBSITE, where another customer can pay for it and fall in the same trap I did?” They keep just saying “sorry for the inconvenience.” YOU MEAN SORRY YOUR BUSINESS MODEL IS TO TRY TO GET PEOPLE TO BUY ITEMS YOU HAVE NO INTENTION OF SENDING?”

Helpful Report

Posted 2 years ago

Balsam Hill is rated 1.3 based on 424 reviews