Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never return calls. Delivery was badly delayed. Staff not very pleasant. There are so many better places to buy from. Avoid this company”

Helpful Report

Posted 5 years ago

Hi Thomas, thanks for your recent feedback. We're very sorry to hear about your recent experience with us, we are doing everything we can to keep customers informed. We always strive to provide a 5-star service and during recent months we have had a huge volume of orders, of course, this is no excuse. What we will do is to take your feedback on board and look to continue to improve our services.

Posted 5 years ago

“good service”

Helpful Report

Posted 5 years ago

Thanks for your recent feedback and the stars. It's much appreciated.

Posted 5 years ago

“Prices were very competitive. Company were easily contactable. And late changes I made were effected immediately and confirmed. Delivery was advised and on time. Would definitely buy from you again.”

Helpful Report

Posted 5 years ago

Thank you, Irene, for the recent feedback. We're very open to any questions or changes you may have before or after you've made an order, nothing is too much trouble for our customers. We only want you to have the bathrooms of your dreams so it's great to hear that we've been able to hit all the right boxes for you. You know where we are should you need anything else.

Posted 5 years ago

“One star is too generous. The worst customer service I’ve ever experienced. Consistently lied to by customer service. Wasted six days of my life waiting in for promised deliveries which never arrived. Avoid using this company at all costs!!”

Helpful Report

Posted 5 years ago

Thanks so much for your feedback. It's important for us to hear this as we want to get every order perfect for our customers. Sorry to hear you're not happy with our service, we'll take your feedback on board and we endeavour to continually improve our services. Should you wish to speak to someone further about this please give us a call.

Posted 5 years ago

“Bought a bath in what I thought was the bath in the picture. A. Tag without any surround arrives, different to what is advertised. How can you sell a free standing bath without a surround? Had a real job sending the bath back. Was told I would have to arrange Courrier etc. Only after I threatened to get trading standards and false advertising involved did they accept a return. They then took almost 3 weeks to pick it up”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Ishtiaq, we're sorry to hear you're not happy with our service and we loathe to let any of our customers down. The manufacturers supply us with certain images and in this case, the image for the bath without the surround was not available. We'll take a look at making this clearer for our next website update and we appreciate your feedback.

Posted 5 years ago

“Delivery of shower enclosure was time-critical and Mike, the manager at Exeter got it to us on time. Ordering was easy and items arrived with no omissions or mistakes. Post sale was also top-notch and I found that nothing was too much trouble for Mike to handle, however minor the matter. Overall a very good purchase experience and I will be happy to recommend the store and staff to anyone considering buying.”

Helpful Report

(Exeter) - Posted 5 years ago

Thanks for your recent feedback Paul, it's great to hear that Mike has been able to deliver your goods within the time you've specified. Our guys go above and beyond to ensure the customer gets exactly what they want. Thanks so much for the recommendation, it means a lot.

Posted 5 years ago

“ended up buying practically everything from them for 3 bathrooms. great communications and customer service. Also best price I could get on high quality manufacturers”

Helpful Report

Posted 5 years ago

Thank you so much for your recent feedback. That's brilliant to hear we've been able to help you with three bathrooms! We couldn't be happier!

Posted 5 years ago

“Well priced wc seat which arrived well packaged and speedily delivered.”

Helpful Report

Posted 5 years ago

Thank you, Leslie, for the five stars and the review. We do our best to get items to our customers as quickly as possible.

Posted 5 years ago

“Excellent product range and prices”

Helpful Report

Posted 5 years ago

Leigh thank you so much for the review. You know where we are should you need anything else.

Posted 5 years ago

“Excellent service. Couldn’t be more helpful.”

Helpful Report

Posted 5 years ago

Thanks for the great review, we're chuffed to bits with all the kind words.

Posted 5 years ago

“Traditional bathroom rad. Excellent product, good price, quick delivery. Full marks from me. Jeff”

Helpful Report

Posted 5 years ago

Thanks for the review, we really appreciate the five stars! Let us know if you need anything else, we'll be happy to help.

Posted 5 years ago

“Brilliant service, great price and very fast delivery. Thanks.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. If there's anything else we can help you with, please let us know.

Posted 5 years ago

“Pleased with product and service....recommend”

Helpful Report

Posted 5 years ago

Thank you so much for the review! It's very much appreciated.

Posted 5 years ago

“Ordered an item on 16 December - the confirmation email stated: "We will endeavour to get your goods to you as soon as possible, if there are any stock issues we will contact you to let you know. Once your delivery is despatched we will send an email with a link to track your order. You can check the status of your order by logging into your account. If any problems arise with your order you will be contacted immediately." I heard nothing more - chased on 4th Jan and was advised Christmas shutdown had delayed the goods being received by them (fair enough). Their email reply to me stated: "When it has been dispatched you will receive an email to confirm this with the tracking information available. It will go on a 24 hour service so once dispatched you can expect it the next working day." Again heard nothing so chased AGAIN on 22nd Jan. They replied that the items had been dispatched on 8th Jan and must have been lost in transit. I was not sent an email advising of dispatch as stated on their website, the order confirmation or their reply to my initial query about delivery. I asked them to reorder the item. They then advised they had reordered and I could expect delivery "early next week". Early next week has now elapsed so I have chased AGAIN. Am now told that the item is in their warehouse and *should* be out for delivery tomorrow, and to expect delivery in 2 days. No explanation as to why there have been no emails confirming delivery or advising of delays as promised. To put it quite simply, the statements this company makes about delivery are untrue. They create an expectation of excellent customer service which is not delivered. Luckily we have a good relationship with our plumber - but scheduling work with him has been a problem because of this.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We are very sorry to hear about all of the delays getting your item to you. We are talking to the delivery company to understand what has happened in this instance. We have ordered the item and we are waiting for it to be sent to our warehouse to then be shipped to you. Indeed you will be sent an email once this is the case. Once again we're very sorry to hear about the problems with your delivery and any inconvenience caused, it's unusual and we're looking into this matter. Best regards, Bathroom Village.

Posted 5 years ago

“Initial long delay due to item being out of stock. When it became available item was delivered very rapidly.”

Helpful Report

Posted 5 years ago

Ray, thank you so much for your feedback. We're obviously over the moon to get five stars and you've had to wait to receive your item. We're ever so grateful for your patience and we hope your item looks perfect in your bathroom! Kind regards, Bathroom Village

Posted 5 years ago

“Purchase was straightforward, delivery was prompt and I now have a fully functional soft close toilet seat in my bathroom.”

Helpful Report

Posted 5 years ago

Thanks so much for the review, we're really pleased you've got exactly what you wanted and quickly. Should you need anything else, let us know and we'll be happy to help :-) All the best, Bathroom Village

Posted 5 years ago

“Great service Thanks 👍”

Helpful Report

Posted 5 years ago

Thanks so much for the review. We're really pleased we've been able to provide a great service for you. Kind regards, Bathroom Village

Posted 5 years ago

“My order was delayed by several weeks / which had a subsequent disruptive impact on my project timeline. Multiple contacts with the customer services team had zero effectual impact on this. When my order eventually arrived - the product I purchased, based on the images provided on the website - was not the product I received. When I queried this, I was informed that the website was out of date and the manufacturer no longer produced the sink I had ordered, so they sent me the sink they produced in place of it. There were a few significant differences between the two products, but I was not consulted or given a choice in the matter before I received it. Following my complaint I was offered a refund or an exchange. Which I’m sure is an acceptable outcome. However does not in anyway negate the 2 month delay in my project. There was little in the way of acknowledgement or apology for the inconvenience. Very disappointing.”

Helpful Report

Posted 5 years ago

Thanks for your recent feedback Nadine, we're sorry to hear about the delays in your project. The manufacturer (Burlington) had updated the product without informing us, so we have now subsequently updated the image on the website to reflect these changes so this does not happen again. Manufacturers can make frequent changes to their product lines throughout the year so we are at the mercy of the manufacturers to keep us updated as soon as these product lines have been updated. We would be disappointed too if we received an item that didn't look like what we ordered. We have personally apologised and offered a replacement or refund to get this matter resolved as quickly as possible, you've since decided to keep the basin. We'll take your feedback on board and see if there is a way to get these updates from Burlington sooner, rather than later! Once again we are very sorry for the delays, inconvenience and time you've had to put into getting this resolved. Should you wish to speak to a manager further about this please do not hesitate to call us. Kind regards, Bathroom Village

Posted 5 years ago

“Good service”

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Posted 5 years ago

Thank you for your recent feedback Andy. We're glad to be of service :-)

Posted 5 years ago

“Order fulfilled in good time. Well packaged and no damage on delivery. Haven't installed mirrors yet so unable to comment on actual product.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback and for choosing us. We hope you enjoy your new mirror. Any questions, let us know. Best regards, Bathroom Village

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews