Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything about supply and delivery went hitch free and obviously great price”

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Posted 5 years ago

Thank you so much for the review and for shopping with us!

Posted 5 years ago

“Good value prompt delivery”

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Posted 5 years ago

Thank you for your recent feedback Mark, It's great we've been able to get you your goods quickly and at a great price.

Posted 5 years ago

“Great products at good prices.”

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Posted 5 years ago

Thank you for the five stars and the kind words, Charles. If there's anything else we can help you with please let us know.

Posted 5 years ago

“Good service and helpful customer service dept”

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Posted 5 years ago

Thank you so much for the feedback! If there's anything else we can help you with please do not hesitate to call.

Posted 5 years ago

“Good range of products, competitive prices. They answer the phone (unlike a competitor that I phoned) and are helpful. Will be pleased to use them again.”

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Posted 5 years ago

Thank you for this review Gordon, we appreciate every bit of feedback we in order to continually improve our services. If there's anything else you need give us a call or email.

Posted 5 years ago

“Excellent mirrors at an excellent price. Very good customer service and delivery”

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Posted 5 years ago

Julie, thank you so much for the review and the praise. We're so pleased we've been able to get these mirrors out to you in good time. Thank you for shopping with us.

Posted 5 years ago

“When dropped in the crap by Victorian plumb bathroom village came good”

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Posted 5 years ago

Thank you for the five stars, John, we so pleased we've been able to get everything sorted for you. Should you need anything else, please let us know.

Posted 5 years ago

“Great products and amazing price. Delivery was quick and while there was a problem with the bath legs missing, followed the procedure as stated and recived the missing parts 2 days later with no issues. (Its not what the problem is its how its fixed that matter s). Over great experience and will definitely use again.”

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Posted 5 years ago

Thank you for your recent review, and praise - it very kind of you. We know what it's like when you've not received everything so it's very important to get the goods over a quickly as possible. Thanks again, Tony.

Posted 5 years ago

“all good”

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Posted 5 years ago

Thanks for the review! It's much appreciated.

Posted 5 years ago

“Very helpful and great service, delivered when promised.”

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Posted 5 years ago

Thank you for your kind words and review. Should you need anything else please let us know - we'll be happy to help.

Posted 5 years ago

“Ordered a toilet and basin on the 25th November, I was called a few days later and advised that the basin was delayed by a week. Fine. I chased 10 days later and was informed that the basin now had an 8 week delay. I asked that the toilet be sent anyway, which they agreed. I called back a few days later to query an alternative basin, only to find out that the toilet had yet to be sent! I've been told it's now with their courier, and I will be contacted for delivery. It's now December 19th, I have three days off work to fit and finish my downstairs loo in time for Christmas, and I have neither a toilet or basin. I've called them 7 times this morning already to chase again, and they're now not answering the phone. As per another recent 1 star review: you have to chase orders, and nothing turns up!”

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Posted 5 years ago

Thanks for your recent feedback. We are very sorry to hear about the delays in getting your order over to you. We have had a large number of orders over this period and we have been trying to get to everyone to inform them of any issue (if any) with the order. I can see customer services have already been in touch and have issued a partial refund for the items that have come out of stock. We sorry for the inconvenience and hope your downstairs loo is completed soon. If you need anything else please get in touch and we'll look into ASAP. Thanks again for your business and review.

Posted 5 years ago

“Dreadful service. No communication. You have to chase orders. They don’t arrive. They do not supply as per advertised timelines. Referring my case to trading standards.”

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Posted 5 years ago

Thank you for your recent feedback. We're sorry that you've had to chase your order, we have a list of customers that we pro-actively call to give updates on their orders. We've received a high number of orders over this period and we're doing everything we can to keep as many customers up to date as possible. The delivery dates that are on our website provide an estimate for when items are likely to arrive, however, we cannot guarantee them. Under normal circumstances this would be the case but due to it being the holiday season we've had some delays. We hope everything gets sorted quickly for you and should you wish to speak to someone please call 0344 774 6666 (option 2).

Posted 5 years ago

“Products are good and at a very good price. I was disappointed in the speed of delivery. In the end, it took 24 days to get the products. I was made aware that the soft close seats were out of stock and would be in in a few days so they would dispatch everything together. However, 11 days later I had heard nothing. When the good were eventually dispatched and handed over to the courier, I wasn't kept informed about where my items were or when they would be delivered. I called Bathroom Village to get an update and I was told that the items were with the courier company and that was it. It was as though it was then out of their hands and they'd done their bit - this was the only let down. These days, with most places consumers buy from, they get regular updates, via email or text to let us know where our goods are. As a customer, I shouldn't need to continually call and email to chase up goods which in all honesty should have been delivered within a few days. Would I use them again, probably would, but I ensure the goods were all in stock over the phone first.”

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Posted 5 years ago

Thank you for your recent feedback Duncan. We appreciate the time you've had to wait is longer than normal and we thank you for your patience. We're doing everything we can to keep delivery times low by implementing new systems, however, with some suppliers it can take longer than others to arrive. We really appreciate that you've said you would most likely use us again, although we would want you to feel like you've had the best possible service, hopefully, next time we will get this to your complete satisfaction. We always say to customers It's always worth double checking if we've got the items you're looking for plus what sort of lead time you might expect. Thanks again for your review and your business.

Posted 5 years ago

“Very smooth ordering process and prompt delivery - no complaints!”

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Posted 6 years ago

Dear Angela, thank you so much for the five stars, it's much appreciated!

Posted 5 years ago

“Arrived within a few days very wellpacked”

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Posted 6 years ago

Thank you, Jean, we really appreciate the four stars. We're glad you've got everything through OK. Let us know if you need anything else.

Posted 5 years ago

“I ordered bath panels to be delivered to my son’s house. They were delivered on time and in perfect condition. Very satisfied with the service.”

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Posted 6 years ago

Thank you so much for your recent feedback. We're really pleased everything was to your satisfaction. If you need anything else please let us know, we'll be happy to help.

Posted 5 years ago

“Fair price,easy to order but poor customer service and delivery; by their courier apparently. If you read previous reviews and management responses over delivery and service you will see little has changed. I list a days pay waiting in for my delivery and when I phoned was told" it was out on the van for delivery but running late". It arrived next day.”

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Posted 6 years ago

Dear Steve, we very sorry to hear about the delay in receiving your goods. We are at the mercy of our carriers so we hope that they can organise a suitable time to get the goods to you. We can only apologise for the inconvenience caused and we will be speaking to the delivery company about this.

Posted 5 years ago

“Very impressed by the service and delivery”

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Posted 6 years ago

Thank you for the five stars Steven! It's much appreciated! Should you need anything else, let us know.

Posted 6 years ago

“Very good product and customer services. Thank you”

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Posted 6 years ago

Thank you so much for the review. We're really pleased we've been able to provide a service to your satisfaction. Thank you for shopping with us.

Posted 6 years ago

“Price good. Accepting order good. Delivery firm good. Delivey time acceptable.”

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Posted 6 years ago

Dear Andrew, thank you for your review and recent feedback. If there's anything else you need please let us know! All the best, Chris Kennedy

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews