Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fraudulent company. Stole our money and when they delivered our products it was broken. And no refund.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave this review. Please allow us to clear up the points you have raised on both of your reviews. Firstly you have stated that your delivery arrived damaged. We have had no correspondence from you informing us of this. At no point during our communication have we refused to cancel and refund any part of your order. As previously requested we part dispatched the order as we were still awaiting a couple of the items to come into us which you were fully made aware of, a full refund was issued to you for one part of the order as you wanted this cancelled. How can you say that we have “stole your money” and refused any cancellation request when your order was delivered safely to you in full and the one cancellation request was completed? After receiving your order you notified us that you would like to return part of it. You sent us the return information 3/9 at 12.26 and a reply and address label was sent back to you 3/9 12.37. As you have said our customer service team have discussed this return with you on a number of different occasions. As they correctly said to you returns are sent back to our warehouse and not to them and so for any further details they will need to discuss this with the warehouse team. You have mentioned that the team referred your enquiry to a manager. You had spoken to this manager previously as they called you back on the same day as requested. The reason it was referred to a manager was at your request as you were unhappy to discuss the issues further with them and when the manager spoke to you, you advised that all was resolved. Due to your aggressive nature and tone our customer service team did hang up on you. They do not have to tolerate being spoken to in that way and will not accept this behaviour. If you speak to people with manners and respect you will receive this back from our team who were more than happy to help you. As discussed with your wife the refund for the returned items has now been fully processed. Apologise for the delay in receiving this, as discussed there was an administration error. You will receive the refund the same way that you paid. We hope all is going well with your new bathroom. Should you need any further assistance please do not hesitate to contact us. Kind Regards

Posted 5 years ago

“Really liked the towel rail I chose. It was really good quality and was delivered pretty quickly. I would buy from here again.”

Helpful Report

Posted 5 years ago

Hi Helen, Thanks for the great review. Pleased to hear all is well with your towel rail. Should there be anything else you need from us please let us know. Many Thanks

Posted 5 years ago

“Good prices but not so good on delivery. Only let me know the day before and no time slots. Collection also poor, didn't let me know at all and I was out, arranged for following day so I waited in but they didn't turn up.”

Helpful Report

Posted 5 years ago

Hi Jane, Thanks for taking the time to write the review and sorry to hear you were unhappy with the delivery and collection service. The order was delivered to you directly from our supplier, as there were no stock issues the delivery was scheduled for the next working day. We contacted you to advise the delivery date that you accepted, if this was not convenient we could have rearranged for another suitable day as discussed with you at this time. Unfortunately we are unable to allocate specific delivery slots and all our deliveries are booked in on an all day service as stated in our terms and conditions that you agreed during checkout. From the order we can see that we contacted you on a number of different occasions to book in a day that was best for you for the collection as our couriers were happy to attend on a day specified by you. We hope that your planned work is all going well and the items supplied are all now installed. If you would like any other details or assistance please do not hesitate to contact us. Kind Regards

Posted 5 years ago

“Purchased pair of brilliant taps supplied by an excellent company”

Helpful Report

Posted 5 years ago

Hi Mr May, Thanks for the 5 stars! Hope the taps are all up and running and all is well. Please do not hesitate to contact us if there is anything else you need. Many Thanks

Posted 5 years ago

“Toilet seat arrived on time and I am very pleased with how easy it was to install and looks good in my bathroom.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to complete this review. We are pleased to hear that the seat arrived safely and you are happy with your purchase. If there is anything else you need please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Great service and very competitive pricing”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review!

Posted 5 years ago

“Good product but appalling customer service.I needed two new taps for the kitchen because the hot water tap in the kitchen had broken.Delivery took over two weeks.I rang customer service three times to ask why.Each time I was talked over, interrupted and rushed.I spoke to the same woman each time.She had a couldn’t care less attitude and blamed it all on the courier.I will not use this business again.”

Helpful Report

Posted 5 years ago

Hi Mr Collins, Thanks for the feedback regarding your order, we are sorry to hear that there was an issue with your delivery. We can see that the order was placed with us 1/8 and was fully dispatched from us 8/8 this is within our stated timescales of 5-7 working days. Unfortunately from the tracking details with the courier we can see that there was an issue with them, we have passed on all the details over to them to investigate further. Sorry to hear that you were not happy with the service received through our customer service team. We can confirm that the team did everything they could to assist you in your enquiries regarding the deliveries and continued to chase the delivery with the courier until this was confirmed as received. Hope you are happy with the item you received. Should you need any further assistance please do not hesitate to get in touch. Many Thanks

Posted 5 years ago

“After experiencing a failed delivery by a deceitful lying courier. The response & communication by Bathroom Village to resolve the issue was overwhelming. Top marks for recommending Bathroom Village to all our customers.”

Helpful Report

Posted 5 years ago

Hi Andrew, Thank you for the review. Sorry to hear of the issue with our couriers. We are glad that the problems were resolved by our team. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Great service and products. Would definitely buy from again. Thank you.”

Helpful Report

Posted 5 years ago

Hi Lisa, Thanks you for taking the time to leave us a review, we really appreciate it! Hope all is well. If there is anything else we can help with please let us know. Many Thanks

Posted 5 years ago

“Excellent service, new part came very quickly and for a very competitive price.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for the great review. Hope all is well. Should you need anything else please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Wasn’t really happy with service or products although all my complaints were dealt with promptly I’d rather have had a smooth transaction and no reason to complain!”

Helpful Report

Posted 5 years ago

Hi Suzanne, Many thanks for the review and sorry to hear that you are unhappy with the item and service that you have received. We have looked into this and can see that you placed the order with us 1/8 and the order was delivered to you 5/8. You notified us of issues and damages to the item 20/8 which were dealt with and a replacement item delivered to you 22/8. Hope the replacement has now been installed and you are happy with the end product. Should you need any further details or to discuss this further please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Twice the bathroom cabinet has been delivered in a damaged condition with broken mirrors. We await the third delivery!”

Helpful Report

Posted 5 years ago

Hi Kevin, Thanks for taking the time to leave the review and sorry to hear of the issues with your delivery. Unfortunately due to the type of items we supply occasionally damages can happen, i can see that replacements have been issues to you following the damages being reported. Hope the new delivery has arrived safely with you. Should you need anything further assistance please get in touch. Many Thanks

Posted 5 years ago

“Currently trying to return a faulty item and this is proving very difficult. Costing even more money to get fitters to remove the faulty part of the product (though the item came in two parts it was purchased as a whole) and have been asked to potentially damage the other good part of the item in order to return that faulty section. Now have bathroom unit in the middle of my bedroom, I’m waiting to pay for a fitter to try and sort this out and I’ve no idea when I will have this item replace or weather it can be removed without causing damaged. Any other company would have just collected and sent a new item that was fit for purpose as should be done within the 30 day consumer rights time frame relating to faulty consumer goods. All this for a £1200 piece of furniture that I can’t use but everyone including the shop and manufacture agrees it’s faulty!”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to write the review and sorry to hear of the issues with the unit. As Bathroom Village we have a duty to supply you with the goods that you have ordered. However on the other hand as a consumer you have a duty of care to check the goods that you have received prior to them being installed. Part of the item that you received was faulty due to a manufacturing fault, why would you fit a faulty item? As per our terms and conditions that you agreed to during checkout we strongly recommend that all items received are thoroughly checked as soon as possible. Should there be any issues we ask that they are reported to us within 14 days of delivery to enable us to rectify these for you. By fitting the item you have accepted the quality of the item that you received. Please note as soon as you made us aware of the situation all details were passed to the manufacturer and a replacement item was ordered. This was delivered and the faulty item collected on the date previously agreed with you (the next working day). Following on from this replacement you also notified us that you were still unhappy. As we have clearly stated to you the item that you ordered was a Burlington unit and basin with Minerva worktop (black granite colour). We have been in constant contact with the manufacturer regarding your issues and have offered a number of different solutions to resolve your concerns. We hope the care kit sent out to you free of charge has helped. Sorry to hear that you are experiencing additional installation costs. If you had checked the items prior to fitting this would not now be the case. Hope your planned work is all going well. Should there be anything else you need please do get in touch. Many Thanks

Posted 5 years ago

“Generally good, but the product delivery was delayed by nearly two weeks and I had to chase delivery twice. Response was always friendly and helpful but I shouldn't have had to chase.”

Helpful Report

Posted 5 years ago

Hi Nick, Thank you for the review, sorry to hear of the delay in receiving the item. Unfortunately the item that you ordered was out of stock with the manufacturer which we made you aware of on the day that you placed the order. As soon as it arrived with us we processed and dispatched the order on a next day delivery. We are pleased to hear that the response that you received from our Customer Service Team was helpful. Hope the item is now installed and you are pleased with the product. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“The part had no packaging & 3 parts were rattling around in the box so it was damaged. It took too long to come and the courier DHL gave me no feed back & you can’t track you package even through the web site says you can. They delayed my first parcel & the replacement. The replacement also had no packaging. I will not use your company again. Are your parts reconditioned? So I waited in a few times for my package to not arrive. So you wasted lots of my time. Thanks”

Helpful Report

Posted 5 years ago

Hi Barry, Thanks for taking the time to write the review, sorry to hear that the issues with your delivery. Just to confirm your order was placed with us 19/7, the order left us on 24/7. You then notified us of the damage 1/8 and a replacement item left us 5/8. We have looked into the delays that you have stated and it appears that these were with the courier company who were delivering the item to you. Thanks for bringing this to our attention, we will look into the issues further with them. Please note that we do not provide reconditioned parts and the item that you received came into us directly from the manufacturer Crosswater. Great to hear that you have safely received the replacement and we hope that it is all working well. Should you need any further assistance please do not hesitate to get in touch. Kind Regards

Posted 5 years ago

“Good price, delivery worked well items well packaged”

Helpful Report

Posted 5 years ago

Hi Julian, Thanks for the great review! Hope all is well with your order. Many Thanks

Posted 5 years ago

“Beautiful radiator,quality amazing would definitely recommend.”

Helpful Report

Posted 5 years ago

Hi Lorraine, Thanks for the 5 star review. We are pleased to hear that you are happy with the item received. If there is any further we can help with please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Fab service, thank you”

Helpful Report

Posted 5 years ago

Hi Nic, Your welcome, thanks for the review. Hope all is well, should you need anything else from us please get in touch. Kind Regards

Posted 5 years ago

“Kept well informed throughout order and delivery . Good product ,well priced”

Helpful Report

Posted 5 years ago

Thank you for the great review! Hope all is well. Many Thanks

Posted 5 years ago

“Received my tap and overflow. All up and running. Great quality as expected”

Helpful Report

Posted 5 years ago

Hi Shelia, Thanks for taking the time to leave the review. So pleased that all is up and running and you are happy with the quality. If you do need anything further please do not hesitate to contact us. Many Thanks

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews