Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not notified of the item's dispatch and I did not receive a reply to an email I sent chasing up my order. The order arrived after 10 days.”

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Posted 8 years ago

Sorry to hear about the communication issues you've been having, I am currently investigating why this happened with the sales person in charge of your order. Glad your item got in there, we'll make sure this doesn't happen again!

Posted 7 years ago

“Excellent supplier and fast delivery”

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Posted 8 years ago

You can't go wrong with Miller from Sweden Marilyn, nice choice!

Posted 7 years ago

“Fast delivery, well packed”

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Posted 8 years ago

You can't beat Hansgrohe Ken! Glad you are happy with it

Posted 7 years ago

“Online purchase was easy. The web site indicated 10-14 days delivery, but on completing the purchase it was said the delivery might be much sooner, and I would be given an email with tracking info. I did not get this, and, as we were away from home, delivery was attempted twice by TNT who had to contact me by telephone. Only then was I able to make appropriate arrangements. I think it would be helpful for the web site to indicate that delivery of standard items may be delivered very quickly. This may stop people going away from home thinking delivery will be in 10 or 14 days time! Otherwise the whole process was excellent, and I would recommend this company to friends and family.”

Helpful Report

Posted 8 years ago

Thanks for your feedback, we usually indicate a maximum of 10-14 days to cover us in case of out of stock items or damages, we can see how this could be confusing, so we have updated the wording on our site now! Glad you are happy with everything else, give us a shout if you need anything else.

Posted 7 years ago

“First class service”

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Posted 8 years ago

Awesome, thanks for taking the time to leave us some feedback!

Posted 7 years ago

“The item ordered, a series 8 Merlyn offset quadrant shower cubicle was delivered on the agreed date . The packaging for the cubicle was excellent and no damage whatsoever occurred to the entire item in transit. Well done!”

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Posted 8 years ago

Nice choice, Merlyn shower doors are fantastic! Hope all goes well with the installation. Please let us know if we can help you with anything else.

Posted 7 years ago

“Great service.”

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Posted 8 years ago

We aim to please!

Posted 7 years ago

“Quick delivery. No problems. Highly recommended company”

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Posted 8 years ago

Good choice, the seats are such a quick and easy way to spruce up a bathroom!

Posted 7 years ago

“Delivered on time”

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Posted 8 years ago

Great news, thanks for the feedback

Posted 7 years ago

“Excellent product and almost half the price of the shop price. Delivery was on time. Would definitely use again.”

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Posted 8 years ago

Good to hear Sylvia, everyone loves a bargain!

Posted 7 years ago

“Very quick delivery”

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Posted 8 years ago

We are pleased to hear it, all the best!

Posted 7 years ago

“Great. Service”

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Posted 8 years ago

You are too kind! Thanks Janet

Posted 7 years ago

“Very fast service”

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Posted 8 years ago

Thanks Alan, enjoy your new shelf!

Posted 7 years ago

“Efficient service”

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Posted 8 years ago

Thanks for the feedback Simon!

Posted 7 years ago

“The best price at the time & really quick delivery”

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Posted 8 years ago

Sorry to hear about to the marks, we have passed on your feedback to Heritage. Thanks again

Posted 7 years ago

“Extortionate postage for item that could have been posted with Royal Mail. Ridiculously large packaging meant courier had to return it to the depot so despite expensive delivery had to drive 20 miles to collect it. Could have been put through letter box.”

Helpful Report

Posted 8 years ago

We can only apologise for the inconvenience here. We have passed on your feedback to Britton, to see if we can reduce the size of packaging for items like this. It does seem a bit ridiculous that this can't be in a smaller package! Let us know if you need anything else

Posted 7 years ago

“Very prompt delivery and well packaged.”

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Posted 8 years ago

Thanks for the feedback Julia, you can't go wrong with Miller from Sweden!

Posted 7 years ago

“Excellent Service”

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Posted 8 years ago

Fantastic, if you need any other accessories, give us a shout!

Posted 7 years ago

“Bathroom Village processed my order quickly but I was confused with the generic order confirmation which displays a standard order delivery of two to three weeks as I was promised 2 to 3 days. The order did arrive as promised.”

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Posted 8 years ago

You are right 90% of our stuff usually comes in with 3-5 days however some brands have much slower delivery times, so we have to put the longer date just in case. We are sorry to hear about the valve issue, we are working with Heritage to see if we can stop this happening in the future.

Posted 7 years ago

“No problems”

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Posted 8 years ago

Awesome! :)

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews