Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient ordering process quick delivery”

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Posted 10 years ago

Kevin - thanks for the comments. We're glad you're enjoying your new Compact 250mm Unit from Aqua Cabinets!

Posted 7 years ago

“Sink was delivered late and was all smashed up. Upon follow up they resent but omitted the stand. Something that should have taken 2 days too 2 week”

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Posted 10 years ago

It seems there was confusion surrounding the basin stand on this particular order. It was understood that you would only be returning the basin and keeping the stand as there was no damage to it. We apologise for the inconvenience and hope everything was fitted and up to standard in the end.

Posted 7 years ago

“Cheltenham shop does not return emails... so had to buy online”

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Posted 10 years ago

Firstly, we'd like to apologise for the lack of response for our Cheltenham branch, we had been experiencing technical difficulties with their e-mail set up, but all is working now! Secondly, we love hearing feedback about products and we'll certainly be passing yours on to Roper Rhodes. We hope to see you again next time!

Posted 7 years ago

“Once the order was placed, I heard nothing - no updates, no delivery”

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Posted 10 years ago

Thanks for the feedback. Typically, you should receive order updates and delivery information via e-mail. We have double checked the service and all seems to be running smoothly and would like to apologise on this occasion for the lack of updates.

Posted 7 years ago

“Service was good”

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Posted 10 years ago

great to hear your Merlyn MStone Tray is being set to good use already. We look forward to seeing you again next time!

Posted 7 years ago

“Excellent service, and prompt answer to my question about the cabinet.”

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Posted 10 years ago

Bob - great to hear that your Aqua Cabinets wall cabinet is doing the job! We hope to see you again soon.

Posted 7 years ago

“Great service”

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Posted 10 years ago

Thanks for the kind words, Christopher!

Posted 7 years ago

“Very unsatisfactory experience with Bathroom Village. Ordered washbasin. This has some internal damage on arrival, which plumber said he could repair, so did not return to avoid delays and inconvenience. Biggest issue was they also hadn't sent door handles for cabinet. An easy problem to fix you would think. When pointed this out however, they then proceeded to send wrong handles. Had to pick these up from their courier's depot to discover they were the wrong ones however, as their courier (UK Mail) does not offer any information as to when they will deliver. Returned the handles, courier turns up unannounced again. Out. Have to go to courier's depot again. This time they are the right handles! Overall a lot of frustration and wasted time on my part to sort out their basic errors. Recognise that sometimes these things happen (although repeat errors less supportable), however the aftersales service was very underwhelming at best. Not inclined to complain typically, but did in this instance as they were not really acknowledging their mistakes when speaking to them. Just an apology for the inconvenience, a recognition of the poor service would have been nice. But no response at all. Will not use again.”

Helpful Report

Posted 10 years ago

Thanks for your comments. We are currently looking at changing our couriers based on customer feedback, much like yours. Hopefully, this will no longer be an issue. We apologise for the frustration caused in this instance.

Posted 7 years ago

“Excellent service, website and delivery.”

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Posted 10 years ago

Heather - really glad to hear you're pleased with your Roper Rhodes cabinet. We will pass on your feedback to them and hopefully this may change in the future!

Posted 7 years ago

“Cabinet arrived with one door missing. Delivered fairly promptly separately after contacting bathroom village. No hinges were supplied with the missing cupboard . I contacted bathroom village to request these be sent to me but as yet nothing has arrived.”

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Posted 10 years ago

Kathleen, we're sorry to hear that there were a few hiccups with your order. We hope the hinges reached you and that now it's installed you're more than happy with it!

Posted 7 years ago

“Initial ordering process online was ok, although there was no facility to track my order, nor was I supplied with a courier tracking number. When the item arrived, it was strapped to a wooden pallet with no padding between, and just a thin layer of bubble wrap around everything else. As it came off the van it was obvious the whole thing was smashed and so I refused to accept delivery. I contacted Bathroom Village and requested a next day replacement (as I had a plumber booked in for the next day) they were unable to do this so I requested a refund. I was told a refund would be made to the card used for purchase. After a week, there was still no refund, so I called again. I was told that the refund had been processed and a cheque had been sent out that day (Friday) by first class post and I would receive it on Saturday. On the following Tuesday, I finally received a cheque that, according to the postmark, had been sent second class and hadn't been posted until Monday.”

Helpful Report

Posted 10 years ago

Quite a few things to go through here! We sincerely apologise for the state the toilet was in upon delivery. We are currently investigating ways to improve our packaging of VitrA products as they are delivered to us unboxed and unwrapped. With regards to the refund, we're now investing in ways to improve our procedures to get them out to our customers faster than before. We can only apologise for the miscommunication and delay. Thank you for your feedback, it aids us in improving our service!

Posted 7 years ago

“Had seen the basin and unit in a brochure and saved nearly Â£100 buying it from Bathroom Village. Communication and delivery was excellent, the unit was well packaged. Would highly recommend Bathroom Village.”

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Posted 10 years ago

Thank you for your kind words. We're big fans of AquaCabinets here at Bathroom Village, and it's great that you are too! The cabinet doors do come with slow close hinges as standard, so please get in touch with us and we can sort this out for you!

Posted 7 years ago

“Generally happy with the service but toilet seat is substandard, therefore only rated 'Good'”

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Posted 10 years ago

Thank you for the helpful comments. We will be passing your feedback regarding the toilet seat onto Heritage in a hope that this can be improved in the future.

Posted 7 years ago

“Would recommend”

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Posted 10 years ago

Thanks for your feedback. We hope you're enjoying your illuminated mirror!

Posted 7 years ago

“I ordered a bath and toilet on line and had a call the following day (from a chap called Alex) who went through the order with me and suggested ordering a bath waste, advised about the different options and the benefits of each which helped me make a decision.”

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Posted 10 years ago

Thank you for the comments. We hope you enjoy your new bathroom once it's finished!

Posted 7 years ago

“Excellent service and delivery, this was a replacement for the same product fitted some 20 years ago.”

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Posted 10 years ago

Thank you for your comments. Glad to see that you're happy with your new toilet seat!

Posted 7 years ago

“Ok”

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Posted 10 years ago

Thank you for your feedback. We're glad your happy with your order. However, if you do want to give us a call with regards to the Heritage Dorchester 1 Taphole Basin Mixer, we can see what we can do to help!

Posted 7 years ago

“On this occasion customer service was poor because of lack of info. After a month I had to phone and email to find out my order was held up because of stock issues. Previously I had dealt with Alex who was extremely good with keeping me up to date.”

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Posted 10 years ago

Thanks for the feedback. Unfortunately, Alex has recently left the company and we are in the process of recruiting for this position. We sincerely apologise for the inconvenience and look forward to seeing you again.

Posted 7 years ago

“Very good service - very helpful in clarifying dimensions, style, etc.”

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Posted 10 years ago

Cloakroom spaces are always the tricky ones! We're glad to hear that you're new VitrA Sunrise basin is doing the job!

Posted 7 years ago

“My local supplier said this item was not produced so it was great to find it straight away on your site - important as it is one of a pair.”

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Posted 10 years ago

Glad to be of assistance on this one. Thank you for ordering with us!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews