Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial delivery arrived damaged because the stone shower tray had been loaded onto a standard Euro pallet instead of a pallet which was larger then the actual tray size. I explained to Vicky that my builder could not work without the tray, I even asked to speak to a manager which was also declined. The replacement actually took longer then the first delivery despite BV receiving it within the same timing as the first tray. In summery, BV‘s reaction service to my issue which they caused was none existent/really disappointing...”

Helpful Report

Posted 6 years ago

Thank you for your recent feedback. We're sorry to hear about the issues with your delivery. We display all store managers details on our website. We will, of course, look into this to see what's happened here, it is very unusual to be declined to speak to a manager. Once again, we really appreciate the time you've taken out to write this. Most of all, we thank you for shopping with us.

Posted 6 years ago

“Excellent service and product is perfect”

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Posted 6 years ago

Dear Linda, a huge thank you for the fantastic review. We're so lucky to have such lovely customers!

Posted 6 years ago

“Good prices, good service. good quality. What more do you want?”

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Posted 6 years ago

Thank you, we really appreciate the review and we're so glad you've had a good experience with us. If you need anything, let us know.

Posted 6 years ago

“Good competitive prices, I could not find Britton bathroom furniture and fitments cheaper anywhere else. Prompt delivery and the courier was very helpful handling the consignment onto my property.”

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Posted 6 years ago

Thank you so much for the review. We do our best to be as competitive as possible. We're so pleased you've had a great experience with us. Thank you for shopping with us.

Posted 6 years ago

“Best price for Crosswater fittings (they we're on sale)... I searched high and low and no one could beat it. Quick delivery and great communication.”

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Posted 6 years ago

Thanks for your recent feedback Danielle, we are very competitive on price so we're thrilled you've chosen us to shop with. We really appreciate it!

Posted 6 years ago

“Accurate description, reasonable delivery and positive organisation..”

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Posted 6 years ago

Dear Steve, thank you for your recent feedback and for the five stars! Should you need anything else, let us know, we'll be happy to help.

Posted 6 years ago

“Given this a very poor rating as it could not be used in my new shower room as it was not fixable to a stud wall. now too late to return it as package only just opened and more that 24 days have passed since received . .IF YOU HAD PUT IN THE ADVERT DETAILS THAT IT WAS NOT SUITABLE FOR A STUD WALL THEN I WOULD NOT HAVE BOUGHT IT. SHAME AS IT LOOKS JUST WHAT I NEEDED.”

Helpful Report

Posted 6 years ago

Thank you for your recent feedback Lynn. Oh no, we're sorry to hear that you have been unable to install this to your wall and that you've missed the deadline for returns. We really appreciate the feedback and we have added text to this product so it doesn't happen again to anyone else. These descriptions are provided by the manufacturer, moreover, we will be looking into our descriptions to see if there's anything else we can add to help our customers in future. Kind regards, Bathroom Village

Posted 6 years ago

“Item took 3 weeks to arrive. Didn’t come in the HIB box, instead looked like a few parts had been cobbled together and stuck in a cardboard box.”

Helpful Report

Posted 6 years ago

Thank you for your recent feedback. We will certainly look into this case and see what's happened. I believe in this order the items had been shipped straight from the supplier and we're sorry to hear it's taken this long to get to you and in this state. It's not the level of service we strive for. If you would like to speak to someone further about this please get in touch with us on 0344 774 6666.

Posted 6 years ago

“Very impressed from speaking with an advisor to delivery and product. Would certainly buy from them again and highly recommend to anyone.”

Helpful Report

Posted 6 years ago

Thank you for the review Robert and the recommendation. We're glad you've had a great experience with us. If there's anything else you need please do not hesitate to get in contact.

Posted 6 years ago

“Took ages to get to us, we were expecting the '3-5 days delivery' as the website suggested, but it's important to note that Bathroom Village does not hold any stock and orders the goods from the manufacturer who then send to Bathroom Village, who then send on to you.”

Helpful Report

Posted 6 years ago

Thank you for your recent feedback. We're sorry to hear about the delay in receiving your items. It's been a very busy period for us with the Black Friday sales. We are doing everything we can to get these goods to our customers as quickly as possible. We hope this hasn't inconvenienced you too much. We will, of course, look into this and see what has happened to cause this delay to see if there's something more we can do next to reduce any delays. We have a warehouse where we store our key lines. Some products need to be ordered from the manufacturers which is normal for this industry. We have access to over 200,000 products, some of which are extremely heavy or large. As you could imagine, we would need a humongous warehouse to store these items. We are committed to providing quality, luxurious bathroom products at a great price. Thank you for your patience and we hope to see you again.

Posted 6 years ago

“Bathroom Village kept me updated on the progress of my order.”

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Posted 6 years ago

Thank you so much for the review. If you need anything else do not hesitate to call.

Posted 6 years ago

“Everything arrived as ordered and well packaged to avoid damage in transit. It might be helpful to future purchasers if the actual light emitted from such items as LED mirrors could be described with more accuracy. We would probably have bought something different. Otherwise excellent service.”

Helpful Report

Posted 6 years ago

Dear William, thank you so much for your recent feedback. We'll take a look at the product and take another look at the description. Thanks again for the review. It means a lot to us.

Posted 6 years ago

“Kept me up to date with my order and were very helpful when I called up”

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Posted 6 years ago

Thank you so much for the review and the five stars. We're really glad we've been able to provide the service we strive for.

Posted 6 years ago

“Estimated 10 days for delivery, after waiting 15 I had to cancel 2 out of 3 items. Poor communication, had to ring and chase several times. Will not use site again.”

Helpful Report

Posted 6 years ago

Dear Liz, we're very sorry to hear about the delays in receiving your items. We do our best to deliver in the times stated on the website, however, deliveries on occasion can take a little longer due to unforeseen reasons. We do our best to get the goods to you as quickly as possible. It would be really good to know more about your experience so we can look to improve our services. We would love to hear from you.

Posted 6 years ago

“I would recommend this company , excellent service and quality products. I had a problem with getting the items ordered but that was down to UK Mail not the company.”

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Posted 6 years ago

Thank you, Jane, it means a lot to us to hear we've been able to provide an excellent service for you. We totally understand how you feel, there are times where we're all at the mercy of our carriers and we're sorry to hear you've had some problems there. If you need anything else we'll be happy to help.

Posted 6 years ago

“After we received our order my partner phoned with a question that they couldn’t answer. They promised us to look into it and a few days later we got an email with the answer. Well done!”

Helpful Report

Posted 6 years ago

Thank you so much for this review, David. We really appreciate the time you've to take out to write this. It's great to hear we've been able to help. If you need anything else please do not hesitate to get in contact.

Posted 6 years ago

“Very poor service had to wait over 6 weeks for delivery after many phone calls kept forgetting to send it . It was still sitting in warehouse .Also use poor delivery company left on doorstep .”

Helpful Report

Posted 6 years ago

Dear Mel, thank you for your recent feedback. We're very sorry to hear about the experience you have had. We will be investigating this straight away to find out what happened. It's true, most carriers offer curbside only unless you specifically arrange an alternative with our customer services team. Thanks again for getting in touch. Should you wish to speak to someone further about this please do not hesitate to call us on 0344 774 6666.

Posted 6 years ago

“Very good service. Arrived on time. Friendly customer service.”

Helpful Report

Posted 6 years ago

Thank you, Mohamed, we're very pleased everything was to your satisfaction. Let us know if you need anything.

Posted 6 years ago

“I placed my order on the 31st Oct, it was dispatched on the 6th on November but took over a week to be deliver. I ordered 3 x identical toilets. You only dispatched 1. I rang you for again and the order had been processed incorrectly. You then have eventually delivered the other 2 x toilets on the 26th of November. Guess what they are the incorrect product. I am still waiting for my order now the 28th of November. We run a building contractors I have never had to deal with a company like this in 20 years of running our business. I placed this order because you were price competitive to our local supplier but you have cost me £240 in wasted labour time, a complete disgrace. I understand you have to deal with birlington but I think I would have been better to order from them direct than going through uk bathrooms.”

Helpful Report

Posted 6 years ago

Dear Emily, we very sorry to hear about the issues with this particular delivery. It's actually the first time something like this has happened as we are at the mercy of the supplier here. We instigated a speedy delivery so we asked Burlington to deliver this order to you direct. In all fairness we ordered the good correctly through their system, however, it was a mistake made Burlington's end, so in fact you were dealing directly with Burlington. We can only apologise for the delays and inconvenience caused and we have already contacted the supplier to understand what happened in this case. If you would like to speak about this matter further, please get in touch with a member of our customer services team on 0344 774 6666 (option 2). Kind regards, Chris Kennedy Digital Marketing Manager

Posted 6 years ago

“There was a stock issue with my item, which wasn't Bathroom Village's fault to be fair, however I did have to wait a while for delivery. Once the item was received - all was good Will definitely use again.”

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Posted 6 years ago

Dear Debbie, we really appreciate your patience in this matter and we're so pleased everything turned out good in the end. If there's anything else you need please let us know, we'll be happy to help.

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews