Bershka Reviews

Name: Bershka
Rating: 3.66

3.7 Rating 177 Reviews

67 %

of reviewers recommend Bershka

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Metrics

3.7

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give it 0 I would. Horrible and rude customer service. No holiday return Policy. That is unheard of! So if you made your purchase prior to Christmas like I did (11/26/2021) you are out of luck returning anything. What makes it worse is they are not in the business of helping the customer. Rude and disrespectful.”

Helpful Report

Posted 2 years ago

“Really bad customer service from the Westfield White city store today. My daughter tried to return a Christmas gift from her brother who purchased online on the 28 November an item that was on her wish list. After Xmas and new year today 3 January, was the first day she could return it for a gift card as there wasn’t anything she liked in the store. It’s not as if there is a Berksha store in every town to be able to return straight after Christmas, so we drove to our nearest store from High Wycombe to the Westfield store, also the family had Co-vid during Christmas so it’s not as if we could have visited a store any earlier. First off they wouldn’t refund it on a gift card and then refused refund as it was outside of their 30 day return policy. When most stores honour Christmas purchases and have an extended return policy for this period. The so called manager we spoke to us was unrelenting and stuck to their so called return policy, oh and they also have a No Policy on giving out their names. My daughter now has a £30 outfit that she can’t wear! Sorry for the rant, but was truly p- off with the store at their unhelpful attitude and lack of flexibility. Needless to say another lost customer! After this rant will also email their customer service, though not holding out any hope for a favourable response.”

Helpful Report

Posted 2 years ago

“Don’t get me wrong, the clothes is super cute and stuff, but the customer service?! HORRENDOUS! Who keeps a 30 day from purchase return policy during the holidays?! Apparently Bershka does. I ordered a Christmas present around Black Friday, and since my daughter didn’t try it on on Christmas Day, I couldn’t get a refund. My daughter tried calling within the month time frame, and they had her waiting for an hour and a half with an automated message and never got to speak to a human. NOW, they claim there’s nothing they can do about it. Horrible help. HORRIBLE. I will never purchase one more thing from them and I suggest you don’t either!”

Helpful Report

Posted 2 years ago

“Bad customer service, especially for returns. Avoid Bershka.”

Helpful Report

Posted 2 years ago

“Sad that after Christmas, Bershka will not exchange items that are the wrong size. Items are gifts so no receipt, completely understand that a refund is nor allowed, but no exchange. Very very poor service and another customer lost. What a waste of clothing. You would think the company would want happy customers wearing their clothes. Obviously not!”

Helpful Report

Posted 2 years ago

“Ordered online as housebound Christmas presents for my daughter.Was guaranteed delivery but still waiting, Xmas has passed still awaiting for the delivery.Customer service don’t respond and the online chat with an agent is a Joke. I will never buy from this shop again.”

Helpful Report

Posted 2 years ago

“Purchasing on line is easy but the customer service is the worst I have ever experienced! My parcel was received damaged and an item was missing. Bershka is refusing to replace or refund it. It was the cheapest item in the parcel and not expensive but they’re treating me like a con artist. STAY AWAY!!!!”

Helpful Report

Posted 2 years ago

“I liked the store. The quality of the goods is good. It takes a lot of time to process the order, but it is convenient that the order shows what is available and what is not, and that it is possible to make a replacement by order.”

Helpful Report

Posted 2 years ago

“Good quality things, modern models, size by size. Delivery is timely. Excellent work and, accordingly, positive from the purchase.”

Helpful Report

Posted 2 years ago

“Everything is professional and efficient. The quality of the products is beyond doubt. This is not the first time we buy. Respect to the store and the team. Good luck in the new year!”

Helpful Report

Posted 2 years ago

“I want to share my opinion about this store. I'm happy! quality wow price wow service wow I am satisfied with 1,000,000,000,000%”

Helpful Report

Posted 2 years ago

“I want to share my experience, I ordered a couple of things from this store and I am absolutely delighted, the quality is high and the prices are reasonable. besides, delivery is fast!”

Helpful Report

Posted 2 years ago

“great selection of quality and stylish clothes at affordable prices, delivery is very fast, thank you”

Helpful Report

Posted 2 years ago

“I liked this store, good selection, good quality and prices are very reasonable, surprisingly the website is user-friendly, ordering is easy”

Helpful Report

Posted 2 years ago

“I like the customer service in this store, wonderful and high quality, stylish and beautiful clothes, ordering is very simple, delivery is fast”

Helpful Report

Posted 2 years ago

“Jervis Street Store - Assistant/Area Manager most unhelpful when telephone call was made to store at 10:46 on 2/12/21 - Berksha should be mindful of good customer service .... the conversation I had with your employee lacked professionalism and customer care. You might wish to pass this review onto your management.”

Helpful Report

Posted 2 years ago

“Its terrible!!! I'm very sad! I just lost 160USD ! I ordered shoes and also I payed extra 25USD (they said delivery time 5-7 working day) for fast shipping. its already more than 70 working days and still nothing. I sent plenty of email but they only answered only time to time and with the same sh't! I have to wait. They didn't give me tracking number and also they blocked me on instagram. They didn't answer on website chat! very bad experience !! please don't buy there anything !”

Helpful Report

Posted 3 years ago

“Excellent service client. Je l'aime absolument ! Le service client tel qu'il était censé être. Ils ont une sélection fantastique. Site fabuleux !”

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Posted 3 years ago

“Très belle sélection de vêtements. Il a fallu trop de temps pour magasiner car il y a trop d'articles. Excellent service et livraison rapide.”

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Posted 3 years ago

“My refund was received on the 3rd to their warehouse but I haven't received the money. I complain and they haven't answered me. The refund is more than £100 and I'm getting nervous about it. I bought in this shop hundred of times in Spain and never had a complain. I don't understand what is happening.”

Helpful Report

Posted 3 years ago

Bershka is rated 3.7 based on 177 reviews