Bershka Reviews

Name: Bershka
Rating: 3.54

3.5 Rating 185 Reviews

64 %

of reviewers recommend Bershka

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Metrics

3.5

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Bershka 1 star review on 1st December 2024

Vento

Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed that Christmas presents purchased for my daughter 18th Nov cannot be be returned (trousers don't fit) as Bershka policy is to only offer a month to return. This is really poor customer service and different to the majority of other stores who allow an extension. I will not therefore be buying from this store again. Very poor company decision making and very shortsighted from Bershka. Come on Bershka - do the decent thing! There is one review after another complaining of the same thing - none of which you appear to respond to, which leads me to assume you have no interest in customer loyalty. Cannot recommend and would recommend buyer beware.”

Helpful Report

Posted 3 years ago

“excellent quality of clothes, ordering is very easy, the website is very easy to use, delivery is fast”

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Posted 3 years ago

“My favorite store. Great offer. Often nice offers. Friendly staff. Fast delivery. Thank you !!!”

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Posted 3 years ago

“Do NOT believe the positive reviews. Scam company. Buyer beware. Do not buy anything from Bershka that you may want to return. Their clothes are very cheap and poor quality. Their return policy is set up so unrealistic that you will never get your money back. I ordered two pairs of pants for my daughter for Christmas. I ordered at end of NOV and my order took 3/4 weeks to get to my house and you have to return it 30 days by the ORDER date. By Christmas, it was too late to return it per their costumer service. TOTAL RIP OFF. BUYER BEWARE. Save your money and shop someplace that allow returns.”

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Posted 3 years ago

“Very good quality of cut and tailoring! The fabric is natural. Size to size. However, the color is darker and not as bright as in the photo. Completely satisfied! Looks really beautiful and noble!”

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Posted 3 years ago

“Items listed online for months without EVER coming into stock, constantly saying “coming soon” or “back soon”. Email alerts don’t work - you follow the link and the item is still out of stock. Ordered 3 items only to get an email 4 days later saying the shoes were out of stock. This is not acceptable service. Get your inventory in order and stop listing things on the site that are not available!”

Helpful Report

Posted 3 years ago

“Following on from other customers. No extended Christmas returns policy . Shocking !! Won’t be buying from here again . Christmas presents were exchanged New Year and the dress was too small. No way to exchange as cut off date was Han 3rd”

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Posted 3 years ago

“If I could give it 0 I would. Horrible and rude customer service. No holiday return Policy. That is unheard of! So if you made your purchase prior to Christmas like I did (11/26/2021) you are out of luck returning anything. What makes it worse is they are not in the business of helping the customer. Rude and disrespectful.”

Helpful Report

Posted 3 years ago

“Really bad customer service from the Westfield White city store today. My daughter tried to return a Christmas gift from her brother who purchased online on the 28 November an item that was on her wish list. After Xmas and new year today 3 January, was the first day she could return it for a gift card as there wasn’t anything she liked in the store. It’s not as if there is a Berksha store in every town to be able to return straight after Christmas, so we drove to our nearest store from High Wycombe to the Westfield store, also the family had Co-vid during Christmas so it’s not as if we could have visited a store any earlier. First off they wouldn’t refund it on a gift card and then refused refund as it was outside of their 30 day return policy. When most stores honour Christmas purchases and have an extended return policy for this period. The so called manager we spoke to us was unrelenting and stuck to their so called return policy, oh and they also have a No Policy on giving out their names. My daughter now has a £30 outfit that she can’t wear! Sorry for the rant, but was truly p- off with the store at their unhelpful attitude and lack of flexibility. Needless to say another lost customer! After this rant will also email their customer service, though not holding out any hope for a favourable response.”

Helpful Report

Posted 3 years ago

“Don’t get me wrong, the clothes is super cute and stuff, but the customer service?! HORRENDOUS! Who keeps a 30 day from purchase return policy during the holidays?! Apparently Bershka does. I ordered a Christmas present around Black Friday, and since my daughter didn’t try it on on Christmas Day, I couldn’t get a refund. My daughter tried calling within the month time frame, and they had her waiting for an hour and a half with an automated message and never got to speak to a human. NOW, they claim there’s nothing they can do about it. Horrible help. HORRIBLE. I will never purchase one more thing from them and I suggest you don’t either!”

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Posted 3 years ago

“Bad customer service, especially for returns. Avoid Bershka.”

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Posted 3 years ago

“Sad that after Christmas, Bershka will not exchange items that are the wrong size. Items are gifts so no receipt, completely understand that a refund is nor allowed, but no exchange. Very very poor service and another customer lost. What a waste of clothing. You would think the company would want happy customers wearing their clothes. Obviously not!”

Helpful Report

Posted 3 years ago

“Ordered online as housebound Christmas presents for my daughter.Was guaranteed delivery but still waiting, Xmas has passed still awaiting for the delivery.Customer service don’t respond and the online chat with an agent is a Joke. I will never buy from this shop again.”

Helpful Report

Posted 3 years ago

“Purchasing on line is easy but the customer service is the worst I have ever experienced! My parcel was received damaged and an item was missing. Bershka is refusing to replace or refund it. It was the cheapest item in the parcel and not expensive but they’re treating me like a con artist. STAY AWAY!!!!”

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Posted 3 years ago

“I liked the store. The quality of the goods is good. It takes a lot of time to process the order, but it is convenient that the order shows what is available and what is not, and that it is possible to make a replacement by order.”

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Posted 3 years ago

“Good quality things, modern models, size by size. Delivery is timely. Excellent work and, accordingly, positive from the purchase.”

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Posted 3 years ago

“Everything is professional and efficient. The quality of the products is beyond doubt. This is not the first time we buy. Respect to the store and the team. Good luck in the new year!”

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Posted 3 years ago

“I want to share my opinion about this store. I'm happy! quality wow price wow service wow I am satisfied with 1,000,000,000,000%”

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Posted 3 years ago

“I want to share my experience, I ordered a couple of things from this store and I am absolutely delighted, the quality is high and the prices are reasonable. besides, delivery is fast!”

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Posted 3 years ago

“great selection of quality and stylish clothes at affordable prices, delivery is very fast, thank you”

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Posted 3 years ago

Bershka is rated 3.5 based on 185 reviews