"It doesn't even deserve one star, it is a waste of money to book through them even It will be an ok flight, I want a trusted company, I can rely on and feel OK to book through them and sure that my money will not be wasted for any circumstances. It is the worst agency I have ever seen. There was a circumstance caused prevent my children from travelling waiting to much time between the airline and budget air to solve the situation while the agent of the budget air wasting the time to cancel the children from the flight caused that the no show case happen that caused the fees of cancellation increased from the airlines while the agent gave me different fees when I raised my complain the other guy told me sorry it was by mistake we give you this price they didn't admit that they delay to make the cancellation. At the end he asked me to call the airline to change the no show case, what is the company do if I do it by myself why I book through them first of all. It is a waste of money to book through them even It will be an ok flight, I want a trusted company. It is the worst agency I have ever seen."

"Fraud company, they charge much extra and then dont deliver. \r\nRefunds never come back. \r\n\r\nBook from other sites never through buget air. \r\n\r\nPoor customer service"

"It doesn't even deserve one star, it is a waste of money to book through them even It will be an ok flight, I want a trusted company, I can rely on and feel OK to book through them and sure that my money will not be wasted for any circumstances. It is the worst agency I have ever seen. There was a circumstance caused prevent my children from travelling waiting to much time between the airline and budget air to solve the situation while the agent of the budget air wasting the time to cancel the children from the flight caused that the no show case happen that caused the fees of cancellation increased from the airlines while the agent gave me different fees when I raised my complain the other guy told me sorry it was by mistake we give you this price they didn't admit that they delay to make the cancellation. At the end he asked me to call the airline to change the no show case, what is the company do if I do it by myself why I book through them first of all. It is a waste of money to book through them even It will be an ok flight, I want a trusted company. It is the worst agency I have ever seen."

"It doesn't even deserve one star, it is a waste of money to book through them even It will be an ok flight, I want a trusted company, I can rely on and feel OK to book through them and sure that my money will not be wasted for any circumstances. It is the worst agency I have ever seen. There was a circumstance caused prevent my children from travelling waiting to much time between the airline and budget air to solve the situation while the agent of the budget air wasting the time to cancel the children from the flight caused that the no show case happen that caused the fees of cancellation increased from the airlines while the agent gave me different fees when I raised my complain the other guy told me sorry it was by mistake we give you this price they didn't admit that they delay to make the cancellation. At the end he asked me to call the airline to change the no show case, what is the company do if I do it by myself why I book through them first of all. It is a waste of money to book through them even It will be an ok flight, I want a trusted company. It is the worst agency I have ever seen."

"I've been waiting 3.5 years for a refund on a cancelled flight!! Despite a multitude of mails, clearly presented proof of the cancellation and my payment they repeatedly fob me off with promises to investigate and get back to me, but never actually giving information on paying me back!! Customer Service is just a fob-off mechanism pretending to be interested and responsive but with no result. I tried writing to their holding company even, but no reply, no way to actually reach them...Complete frustration. AVOID THEM. In reality they're 0\/20 not 1\/5"

"Hidden and unreasonable high charge!\r\nFalse and inconsistent descriptions!\r\nShifting the blame to the clients for the company\u2019s mistakes!\r\n\r\nTLDR:\r\nMy experience:\r\nI had a really bad experience with BudgetAir, and they refused to give me any refund for their error. It was showing as hand baggage included. And then all of the sudden after I paid, I received an e-ticket saying no hand baggage included. I emailed and online chatted with several agents, and they all mentioned that no refund will be made because the cost is less than the administrative fee USD$110. All I saw on the purchase page before I purchased is 24 hours cancel promise: no penalty for all refunds."

"My booking ID - BIN-8666976\r\nI had originally booked and paid for 1st June 14:45 flight from Manglore for 6 people. But budgetair seems to have changed my flight to 7:50am without my confirmation. \r\nI do not agree with the given change, I would request to allot me same flight. I had called today in Airline and they said that they are ready to accommodate my booking in 14:45 pm flight with no extra cost. For doing this they said that approval of Booking agent i.e BudgetAir is required but BudgetAir is asking us to pay additional cost. \r\n\r\nI need the flight that I originally booked with BudgetAir for 14:45 Manglore to Mumbai - Air India without being wrongfully charged additional costs."