Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 661 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure fraud Pure fraud . I bid and won a lenticular print by the artist JJ Adams . What I got was an ordinary print which is worth only a fraction of the price of a lenticular print . The expert confirmed it was a lenticular print and provided a high estimate . The customer service is so appealing and a lady called Maisie a senior customer service representative is a joke . Avoid at all costs”

Catawiki 1 star review on 17th June 2020

Helpful Report

Posted 4 years ago

“Once again there is a wrong description on Catawiki auction. Item. Lot 37857337 Lapponia - 14 kt. Gold - Ring - 0.03 ct Diamond This ring is not manufactured by Lapponia but Auran Kultaseppä Oy and it is designed by Matti J. Hyvärinen (MJH) who has newer worked for Lapponia. I don´t undestand why it has been made impossible to contact "Experts" considering wrong descriptions so they could be changed immediately. It has now gone 8 days when I informed them and nothing has happened. Be very careful when buying through Catawiki.”

Helpful Report

Posted 4 years ago

“It's fine until something goes wrong. They make it look like a serious auction with experts and notarial protection, but then customer support doesn't reply for a week (so far). It's a fake feeling of safety that you can claim seller misbehavior or incorrect item description. But in reality, they don't seem to care.”

Helpful Report

Posted 4 years ago

“We offered an object in catawiki. Based on the winning bid of an earlier lot in catawiki with the same object in a lesser condition, we ask for a minimum price. The expert told us that the value was not up to the proposed minimum price. After checking the site again, we notice the winning bid was a third of what was reported earlier that day. Smells like price manipulation or scam”

Helpful Report

Posted 4 years ago

“Money has not been paid auctioneer has been paid buyer has my goods i have nothing look at the stupidity of this screenshot to get a police report! They put the money into the wrong account and blame me? Customer service was a joke they do not care at all. I am taking legal action against them. There number is: +44 800 028 7742 You will be wasting your time they where laughing at me and kept hanging up i’m going round in circles they said - yeah that is right Sandra, Ryan, Josh you are scamming scum!”

Helpful Report

Posted 4 years ago

“An absolute disgrace sold an item on Catawiki and they paid my money into the wrong account the guy has my item and auctioneer has been paid - Me nothing! Please avoid these scamming people even customer service was atrocious and very unfriendly.”

Helpful Report

Posted 4 years ago

“I have not been paid and it’s been nearly a month and I have posted the item to the buyer and now my item says disputed I understand that sometimes there are issues but I can’t even find a phone number for customer services to even talk to someone to understand what is the issue or to even resolve the matter all I can say is the service on Catawiki is terrible and once I resolve this matter I am leaving Catawiki and would never recommend it to anyone”

Helpful Report

Posted 4 years ago

“VERY FRAUDULANT SITE USING HE COVID VIRUS TO THERE ADVANTAGE THEY NO CUSTOMER SERVICE NUMBER NO CUSTOMER SERVICE EMAIL NO WHERE TO BE FOUND SO PEOPLE CAN NOT COMPLAIN OR REPORT FAKE ITEMS BEING SOLD ...PAYMENT TEAMS MANIPULATE PAYMENT DATES AND KEEP PEOPLES MONEY FOR NEARLY 1 MONTH TO GAIN UNTOLD AMOUNT OF INTEREST ...SELLERS ARE CLEARING TAKING ADVANTAGE OF NO CONTACT TO THE SITE ..UNTOLD AMOUNT OF FAKES ,,THE GREAT CATAWIKI SWINDLE I WAS A FEW YEARS TOLD IF I LEAVE A BAD REVIEW THEY WOULD BAN ME FROM THE SITE ...CON SITE MAKES ME FURIOUS”

Helpful Report

Posted 4 years ago

“Fake items being sold, specifically vintage Rolex part and accessories, so called ‘experts’ not bothering to check of have the knowledge to verify items, website slow to absent for any response. Buyers beware!!”

Helpful Report

Posted 4 years ago

“First two items had undisclosed damage. Next item was shipped a month ago and still not received and all I get from the shipper and Catawiki are excuses. No way to get a refund. The most recent item the seller wanted to double the stated shipping cost. There is no way to get help from the site. Avoid this place until they offer better service and help with problems. One indication is that it is impossible to make a negative review. So nothing but positive reviews from everyone.”

Helpful Report

Posted 4 years ago

“STAY AWAY - 2 items never arrived and 1 was broken. No help from the support. Never had any issues off ebay or amazon.”

Helpful Report

Posted 4 years ago

“Não tem pagamento paypal. Nao tem apoio cliente. Custos de envio enormes, e sem possibilidade de cancelar licitações.”

Helpful Report

Posted 4 years ago

“Dear all, Unless you want to waste your money, this is a cash cow platform!! Once you paid your money is gone TO THEIR POCKETS. It happened to me and it can happen to you, be careful. You have to be aware they have NO customer service line and they make it impossible to get in touch with them. They only provide a ''Return'' request online, you have to apply within 14 days from the purchase date without stating a reason. However, I sent mine in time and in accordance with their criteria, they kept me waiting until 2 days before the deadline to say that my request did not meet the criteria??? On the other hand, the seller ignored 3 emails I sent to them, it feels like a mafia. Also, don't trust their experts' estimate their figures are inflated: I won a bid for a ring that was estimated by catawiki's experts at £13000 to £15000+ when I took it for an independent valuation @ Hatten Garden it was valued at £700. My review was removed. MY ADVICE IS TO STAY AWAY FROM THIS DISHONEST PLATFORM.”

Helpful Report

Posted 4 years ago

“I bought a Breitling watch at the Catawiki watch auction, the watch was manipulated. many parts were not original, the movement was a copy, the seller demanded a proof from a watch expert within 5 days which was impossible. Catawiki did nothing, they wanted their commission, it completely ignored me. I think they are not serious, you do not feel safe when you pay. I DO NOT advise anyone to buy on CATAWIKI”

Helpful Report

Posted 4 years ago

“I made a purchase and the item arrived damaged. I contacted the seller who basically delied the damage even though it was clearly not from the shipping but was packed that way. After hours trying to find out where to complaint I sent a message and they seem more interested in helping the seller than me despite having proof of the damage. If you buy from them and it is not what you want then to bad you will be stuck with it. The worst customer service I have dealt online.”

Helpful Report

Posted 4 years ago

“It's a horrible platform for sellers. As an artist I've been asked to remove my reserve price, which means my art could sell for as little as 5$. I am talking about an artwork that normally would sell for 1000+ due to it's size 1m x 1m. On top of this they would take a percentage of the sale. I've added a very modest reserve price of 300 and I was asked to remove it. A bunch of thieves asking artists to give away their work for free, zero appreciation for their work.”

Helpful Report

Posted 4 years ago

“Catawiki makes it impossible to contact them in any way. It is so frustrating! I am trying receive a refund because my item has not arrived after nearly 2 months. They will not allow or provide any avenue for contact. They have my money but have no way to reach any customer service representative. No matter how I try to reach them I always end up with their "frequently asked questions." They have no phone number. They have no customer support email address.” I have had to stop using the auction, except for very small value items for which I am willing to lose my money.”

Helpful Report

Posted 4 years ago

“My relationship with this company came to an end this year when I was blocked for asking a question of an auctioneer and following up a week later asking why I'd not been replied to. THEY THEN BLOCKED ME AND HELD MONEY OWNED TO ME FOR ONE MONTH AS PUNISHMENT! They didn't even tell me they were doing this and refused to reply to my emails during this time. I am only just being paid for auctions that ended TWO MONTHS AGO! My advice, with over 20 years of experience buying and selling online, AVOID CATAWIKI. You are seen as a cash cow, nothing more. They make 21.5% commission from your sale. If you are outside the EU you also have to accept the extremely poor conversation rate they use when sending you YOUR MONEY. Money, but the way, which can also held for weeks on end after the auction ends.”

Helpful Report

Posted 4 years ago

“Buyer BEWARE!! Do Not expect to get a refund if are not satisfied with your purchase. Catawiki has no customer service line and no physical address in the UK to claim legal liability. Once you send your payment your money is gone to their money-pot. I lost my money that way. I paid for a diamond ring £1.777 (including 9% fee) +358 Duty. It was AIG certified Color: G - H Clarity: VS-SI. Without being a jeweller I noticed with my partner 2 visible inclusions so I took it for a valuation to a veteran jeweller @ Hatten Garden and In his opinion Color: J/K, Clarity I1, RRP £700. (catawiki expert's estimation £13.700 - £15.300) Subsequently, I requested a purchase cancellation according to what their directives say: **As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving the lot, without stating a reason.** This right only applies when you reside within a country in the European Economic Area and the seller is a professional seller (indicated by the 'Pro' icon beside the username). Certain products and services are excluded from the right of withdrawal, including but not limited to gold, diamonds, bullion and products that spoil quickly or have limited use by date. I am an EU citizen, the ring was a present and the seller is a pro-seller. 2 days before the deadline I got their response to say they are unable to proceed with my cancellation request because I didn't provide a valid reason?? **As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving the lot, without stating a reason.** no comment”

Helpful Report

Posted 4 years ago

“Catawiki makes it impossible to contact them. It is so frustrating! I am trying cancel an auction due to stopped shipments. The seller agrees. They will not allow contact. They take your money but will not work with you after that. They have no phone number. They have no customer support email address.”

Helpful Report

Posted 5 years ago

Catawiki is rated 1.3 based on 661 reviews