Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 632 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Of three auction I have not received two and the third one is not authentic. Truly an awful site and experience. Never ever again.”

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Posted 2 years ago

“Awful buyer experience. Item won at auction, i promptly paid, i received no update from seller. Seller was obviously ot happy with hammer and never completed or communicated. Catawiki informed me after 10 days of waiting and asking questions, that they would refund me in another 10 days, they only provided me a partial refund. A complete sham platform when sellers are not more important to buyers, avoid at all costs”

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Posted 2 years ago

“The lowest of the low! Bought an item, was not recieved. No contact from the seller. Funds withheld then told I had gone over the reclamation period?? 300 Euro gone! Would never, ever recomend anyone use these people, eBay is safer and that is saying something!”

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Posted 2 years ago

“Order not received and for some reason returned to the seller. Outstanding Customer Service from Catawiki. Messages answered in a timely manner as well. Refund is being processed. I will of course, bid with Catawiki again.”

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Posted 2 years ago

“Awful experience. I registered on the site and bid on an auction which I won. I received an email conforming that I won at the auction and gave details how to pay the good. I transferred the funds and started waiting for further details from the seller. After receiving no follow up I wrote directly to the seller and got a mail from him informing me that the auction was a bug in the system and the item has been sold months ago!!! Immediately contacted Catawiki and submitted a claim. What was my surprise when on the next day I received an email from them that my profile is blocked??? Now the dispute continues with the support of my bank. Do not use Catawiki!!! You will be robbed!”

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Posted 2 years ago

“The seller knows their lot well the expert does not.The expert's only job is to push down your reserve price ideally to no reserve at all just to get their couple of cents commission.A commercially minded expert would work for a higher price for both of you but not this bunch.Any questioning of their opinions is often met by childish spiteful conduct and an immediate ban of your lot.Also they don't read lot descriptions carefully or at all. This site was great a few years ago.Guess it's the curse of new management.This site won't be around too long so be mindful of any money they hold for you.Find an alternative. DO NOT BE BULLIED BY AN 'EXPERT'INTO LOWERING YOUR RESERVE. You will find your right price elsewhere. The site used to allow the seller 3 entries with a reserve now only 2 and in both cases the seller is bullied into lowering the price.Shortsighted.I had lots rejected immediately which were sold elsewhere. I had lots which weren't sold after the 2 permitted reserve price entries which sold elsewhere. Catawiki missed out . There are alternatives.”

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Posted 2 years ago

“First of all, I bought a used Louis Vuitton bag via Catawiki which, instead of arriving in “max 21 days” took two months to get to my house. The seller had folded it so tightly that the creases are still in the bag. Catawiki’s response to both problems? “Nah, we don’t care.” Secondly, I’ve seen it happen multiple times that “no reserve price” items end up not selling because “final price too low”. That’s a straight-up scam. No reserve means NO reserve. Lastly, their UX is absolute garbage.”

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Posted 2 years ago

“Dodgy platform. You need to hand over money and then wait for good to arrive. If it never arrives, as was in my case, you simply lost your money. Catawiki does not intervene and does not respond. Very shady platform - stay way from it”

Helpful Report

Posted 2 years ago

“I bought an item from catawiki on 1/8, and still didn't receive the item yet. I reached out to the Catawiki support and they asked me to contact the seller directly. Again I contacted the seller ( Note: there is No FULL name about the seller since the catawiki supposed to be the dealer between the buyer and seller) . Again the seller doesn't response to any of my inquiry at all. Then I try contacting the seller via the seller's phone number as (17206694718) and left the seller message, still No REPLY. The seller did provide a tracking number. I went to the USPS to check with the tracker number. From the USPS report, the item was NOT even mailed to my address! What a SCAM ... I am not sure what is the next step? shall I file a losing item report with the police and asked them to track down who created that tracker number ? and/or file a police report for suing the seller and the catawik as the theft?”

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Posted 2 years ago

“Items purchased were obvious fake and Catawiki was unhelpful in the whole process.”

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Posted 2 years ago

“I have wanted to kill myself for the past few months due to the customer services at Catawiki.”

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Posted 2 years ago

“I tried to register but after putting all my information, it doesn't let me make the final "submit" .”

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Posted 2 years ago

“Here follows my letter of complaint to Catawiki Customer Support. I am waiting for a reply. ( Their messaging system does not accept attached photos. I include photos of 3 out of the 4 suspect paintings here.) Dear...., I wish to bring to your attention an extremely serious matter, regarding two of Catawiki’s “PRO TOP” sellers, which I am sure will be of interest to you. These two sellers are: Ditta Caiazzo and Rosa. My suspicions were first aroused in 2020 when two years after my purchase of a painting, lot number 22018945 from Ditta Caiazzo, I removed the glass from the frame and found traces of paint which was still wet (!) adhering to the inside of the glass. Another painting from the same seller bought at around the same time and purporting to be by Giuseppe Aureli, lot no. 22408477, I recently find to be mere copy of a finer work. I decided to take works sold by Catawiki which claimed to be Giuseppe Aureli (1858-1929) as a sample and research them as being potential frauds. The two sellers, amongst others, which seem to be most guilty of criminal misrepresentation in this respect are the above-mentioned Ditta Caiazzo and Rosa. Here are some of the results, in chronological order, of my findings: 02.12.2018. Lot number 22408477. Ditta Caiazzo. Painting entitled Odalisca signed G . Aureli (this the painting I unfortunately bought) is a COPY of Fatima by Jules Joseph Lefebvre (1836-1911). See attachment 1. Link: https://arthive.com/it/artists/3360~Jules_Joseph_Lefebvre/works/551292~Fatima_1883 20.01.2019. Lot number 23502477. Rosa. Painting entitled Figura della Classicità signed G.Aureli is a COPY of Cleopatra by J. W. Waterhouse (1849-1917). See attachment 2. Link: https://it.wikipedia.org/wiki/File:Cleopatra_-_John_William_Waterhouse.jpg 13.02.2019. Lot number 24341055. Ditta Caiazzo. Painting entitled Figura Neoclassica signed G. Aureli is a COPY of Sappho by Alexandre Isailoff (1869-?). See attachment 3. Link: https://commons.wikimedia.org/wiki/File:Alexandre_Isailoff_-_Sappho.jpg 12.01.2020. Lot number 33346639. Rosa. Painting entitled Ritratto di Donna signed G. Aureli is a COPY of Dejando el Harèm by Vicente Palmaroli y Gonzales (1834-1896). See attachment 4. Link: https://www.wikigallery.org/wiki/painting_370212/Vicente-Palmaroli-Y-Gonzalez/Leaving-The-Harem We can exclude any fantastical notions that Giuseppe Aureli copied famous paintings and signed them as his own work. He was a successful artist in his own right. I refer you to an exhaustive and illustrated list of 184 original works by Aureli: http://www.artnet.com/artists/giuseppe-aureli/ None of the above Catawiki listings used the words “copy” or “after”, none of them mentioned the works’ original artist and all of them bear the words “Signed G. Aureli”. The descriptions neglect to say that the signatures are false. I repeat that the above examples are the results of research into works claiming to have been painted by only one artist. If in just one morning’s study I have found 4 clear examples of blatant fraud, I hate to think of how many others remain undetected. Probably dozens and dozens. My suspicion is that the Catawiki sellers, both Ditta Caiazzo and Rosa (perhaps in collusion?) have a ‘stable’ of artists who produce copies for sale on internet bearing false signatures which the unwary or gullible buyer will bid for. In the past I was myself amongst those incautious buyers. I am annoyed with myself, but also angry with Catawiki for allowing these situations to continue. Two “Pro, Top” sellers are obviously favoured clients at Catawiki: money-makers extraordinaire! But the Catawiki promise, “Experts you can count on” and Catawiki’s claim of “commitment to trust and safety” are apparently nothing but empty slogans. Such disregard of buyers’ interests, whether by negligence or design, infuriates me. I am considering taking further action regarding Ditta Caiazzo, Rosa and Catawiki, but await your exhaustive reply before making my decision. I wish to be informed of the action you take. Regards, Stephen Barley Rome.”

Helpful Report

Posted 2 years ago

“Catawiki should have Caveat Emptor slapped on it in bold bright text as this is a site where buyer beware is apt. I’ve purchased a few items from the site and watched seller behaviour and some trends are worrying, especially where seller and fake buyer bids can inflate an auction. For example some anonymous bid names ramp up the price up to the reserve or expert’s level and step back. Classic manipulation. Unfortunately as all bidder names are anonymous it isn’t easy to identify culprits and Catawiki clearly isn’t policing this on their end. I’ve also seen some prints from world renowned artists regularly drip fed onto the site by expert sellers, these prints labelled as “rare” when clearly they aren’t if being listed once or twice a month just not concurrently. I’ve alerted Catawiki and they do nothing as it suits them to have traffic. So Buyer Beware, this site isn’t for the faint hearted. Yes you may find a deal but with 9% auction fee slapped on you would expect Catawiki to try much harder to make the site TRUSTWORTHY. I don’t trust the site, but I may still return to grab a bargain if I’m lucky.”

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Posted 2 years ago

“Poor vetting of sellers and items. Over valued valuations. Poor customer service. Don't expect to get any of the paid commission/auction fees back when the seller doesn't deliver the item.”

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Posted 2 years ago

“1Star is not deserved. Scammed over a painting, and still waiting for it to arrive. Disgraceful customer service from Catawiki and they still sell David Brush (Spanish Painter) paintings.”

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Posted 2 years ago

“I spotted fake product, socalled damascus knives from Japan Damascus pattern is the result of folding steel, every knife is unique. when they offer a set with exact same pattern you know it is lasered. I explained to them, and they agreed, yet still there experts are allowing for these knives to be sold. seems quality assurance is difficult to maintain”

Catawiki 1 star review on 17th January 2022

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Posted 2 years ago

“What went right would be a shorter response. Wants payment immediately but no delivery and when you ask for assistance or to cancel order you receive a ling email with multiple reasons they can't help. When the actual seller doesn't respond you know you have a problem. Never use this website.”

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Posted 2 years ago

“Never, ever. eBay all the way and anytime.”

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Posted 2 years ago

“Chinese experts are complete "students" and noobs. They sell their own items there. They undervalue sellers items, to make a purchases after - clearly misleading and fraudulent actions. Stay away from this "crap" website and "crap" eggzperts. I think online fraud institutions should pay a close attention to this crapzzz website. Everyone is laughing on a internet in regars eggzperts knowledge.”

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Posted 2 years ago

Catawiki is rated 1.3 based on 632 reviews