Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 631 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

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“CATAWIKI is the ultimate, BEST, superior and most amazing auction house in the world! They have very large quantities of serious, dependable and professional sellers and buyers! I highly recommend it! 😊🌟👍💕”

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Posted 5 months ago

“I have ordered a silver sugar spoon from catawiki. The seller was from France. The item has never arrived and despite my emails the customer support did not answer. There is no buyer protection and the company is a scam.”

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Posted 5 months ago

“I didn’t receive the item, seller did not want to do anything to find out where the package was. Only thing what support Catawiki provided was automatic responce message to request for support. Lost my money! Latest order arrived broken. No reply from Catawiki’s customer support so will lose my money again…”

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Posted 5 months ago

“La piattaforma fa da garante e a mio parere e la mia esperienza lo è! Poi piccoli problemi ci sono sempre, tipo che un venditore manda all'acquirente l'oggetto diversamente dalle foto o dalla descrizione può essere, ma ci sono acquirenti che non capiscono cosa vuoldire segni del tempo, poi per non parlare di acquirenti che ricevono l'oggetto e dicono che non hanno ricevuto nulla, per ottenere il rimborso e l'oggetto anche!! Siate onesti va!”

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Posted 5 months ago

“I BOUGHG SOME BOTTLES and they arrivrd opened. I contacted customer support with no result, no one answer. I send photos and wrote a review, but They changed my review to neutral.”

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Posted 6 months ago

“COUNTERFEIT, fake items and appalling service Catawiki allowed counterfeit items on the platform which is against international regulations. After I received a counterfeit item and filed a dispute, Catawiki claimed that the item is a "replica" but the materials used are authentic. Laughable, disingenuous and dangerous excuse. Since Catawiki took zero responsibility for the counterfeit item, the dispute was escalated. Catawiki then stated that my account is suspended until I retract the dispute - essentially blackmailing me. Unprofessional, unaccountable and appalling behavior by Catawiki. The vast majority of their positive reviews on other sites are "invited" BUYER BEWARE !!”

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Posted 6 months ago

“Had the highest bid on a vintage rectangular Omega watch, but a mysterious unnamed bidder snagged it last minute. Although the rest of the watches in the collection showed final bids, mine didn't, which lead me to assume that my winning bid was too low and that the supposed winning bid was the watch being retracted instead of selling well below the estimated value. However, after reading other reviews it looks like I dodged a bullet!”

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Posted 6 months ago

“I wanted to buy a watch - No reserve price - but the auction is tricked the seller has an over bidding program , this site is not reliable”

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Posted 6 months ago

“مع الاسف نصابين اشتريت ساعه من المزاد وسددت قيمتها مع الشحن 139 € وفوجئت بعدم توصيلها والبائع يقول انها رجعت لعدم وضوح العنوان بالرغم من ان شركة e.bay , Amazon, Noon , الي اخره تسلم لي البضائع منذ اكثر من خمس سنوات علي نفس العنوان تواصلت مع خدمة العملاء لرد أموالي لا يزيدون ولا يردون انها مجموعة محتالين ونصابين ولن اترك حقي عندي محامي صديق بهولندا سوف أقاضي هؤلاء النصابين المحتالين”

Helpful Report

Posted 6 months ago

“Catawiki is an absolute scam. I purchased a bag, when I received it, the condition was much worse than indicated and it smelled horrible, like it was stored in a basement. I immediately filed a claim and request to return. Now, four weeks later, nothing has happened and no one has helped me resolve this. This is so unprofessional and fraudulent.”

Helpful Report

Posted 6 months ago

“I purchased a Cartier watch from catawiki, seller sent a fake replica. I contacted support more than 1 week ago. Issue is still not resolved. I had to send 3 emails, make 3 phone calls to get to know that their so called “experts” think watch is real. I sent soooo many proofs which seemingly was ignored. Terrible support, terrible platform. Now they are telling me that I need to wait few more business days for "experts" to look at the issue again. To top it off, the seller is not selling diamonds on his profile! Haha! He should be at the police station in handcuffs instead. A big shame on this company!!!”

Helpful Report

Posted 6 months ago

“While bidding you cannot contact seller. Any question to Catawiki is answered after due date. Thus useless. Any question after sales should be directed to seller while we are paying 3 euro + 9pct for buyers protection? Strange as i never get any response from catawiki if not delivered. Then it becomes something between seller and vendor. I do not understand their buyers protection. And if moderator responds, do not start like a chatbot 'I'm sorry to hear' Just do something about the issue.”

Helpful Report

Posted 7 months ago

“Quite difficult to be refunded in case of scams. Private sellers are not checked and in case of scams catawiki do not respond immediately to protect the customers”

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Posted 7 months ago

“Dramat, dno, tragedia. Nie polecam sprzedawać tam.”

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Posted 7 months ago

“All good, untill it goes wrong. NO customer support whatsoever. Lost my money. Be very carfull when buying on this platform. Not all auctions and sellers are real ! Chances are you will never get your item and catwiki will tell you there's been made a mistake and you will get a refund. This will NEVER happen.”

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Posted 7 months ago

“All fine and dandy....until you have and issue and CUSTOMER SERVICE STOPS ANSWERING YOUR EMAILS !!!! What you read from other people's experience is ABSOLUTELY TRUE.I am really disappointed, as I thought that Catawiki was a serious platform.I received an item that arrived with very poor packaging and even probably already faulty/broken, prior to postage.Seller did not respond initially and Catawiki support required me to send pictures and evidence within a one day window !!!!...otherwise they would have considered the case closed,so I did it immediately.After 8 days I asked for a follow up and they just replied by only saying they forwarded the pictures to the "EXPERT" for evaluation.As if the expert can really determine better than me, the buyer, from pictures, if a musical studio unit is faulty broken without any dramatic external damage.So as saying if the "EXPERT" decides there is nothing wrong...sorry, you just lost your money !?!...RIDICULOUS...The seller sent me a message saying that he will wait for the expert's opinion...adding nothing more.I opened the case with them on the 3rd of April and today is already the 28th....no reply to my email on the 17th and 22nd asking for a resolution.A month to resolve such a simple issue? Will probably not use the platform anymore, as I do not feel protected at all as a buyer.”

Helpful Report

Posted 7 months ago

“If I could give zero stars I would Update: 15-04-2024. If I could give zero stars I would. After I read that every product is being checked by the catawiki staff, I bought a sealed lorcana sealed first chapter booster display. When the package arrived, I got supicious directly after opening it. It was clearly tempered with. Checking the shipping label, I could see that the shipping was 30 euros and not 45 euros as I paid for. While opening the box, I noticed that there were only 22 and not 24 packs inside the display. On top of that, the packs were opened and very badly closed again with glue. Big gaping holes still visible. Then I checked the packs and one pack that I opened did not even have 13 cards in it but 11 and in the wrong order as well. I videod all this and filed a claim. Lets see what their response it, but they definitly do not check what is being sold beforehand. Ok the experience only got worse, I filmed the whole unboxing and removed the seal in the process, uploaded the files on Google drive and send the links to catawiki. After three days I get a reply with a very aggressive tone, that the files I sent are no use and I should send files no bigger than 4mb. If I don't do this before the end of business next day they close the case. People like me work, at the end of next business day, is extortion to me. I can't show the proof I already have because the seal is broken and I can't even properly show 1 pack and explain what is wrong inside a 4mb video recorded on my phone. The aggressiveness in their email really shocked me, especially since the seller already told me they got the box from another trader and apologised for the ordeal. I would probably never use their website again, now changed to I will never use their website again... 27/04. Update on how awefull their support is. The seller did contact me on the 22/04 and informed me that he is in the wrong and offered a full refund. Off course he would, because the proof is really 200% conclusive. I am still waiting for another week, two weeks now since I received the tampered with booster display and Catawiki is not answering my emails. Their chatsupport is not "available" for the 4th day that I tried and their telephone support line is not available either. Seriously, stay away from this company. This is one of the worst experiences I ever had with any company.”

Helpful Report

Posted 7 months ago

“Your customer services is nonexistent , your live chat facility is nonexistent. I have send three email asking what exactly mean when your so called expert requesting to verify seller's account when you have all the details.”

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Posted 7 months ago

“Just got scammed by catawiki- the item claimed to be authentic (that was expected to be the pendant- black pearl, but I got a glass fake covered by transparent skin which got damaged under my fingers while rubbing it). So, it appeared to be a cheap fake! I wrote the review on the item/seller and catawiki removed it! So, catawiki is organised fraud as they collaborate and cover the scammers.”

Helpful Report

Posted 7 months ago

“CataWiki is a poorly run scam organisation. DO NOT USE THE SERVICE!!! They claim to have experts reviewed items for sale… THEY DO NOT! They deal with dubious vendors that have no verifiable addresses. A SCAM!!!”

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Posted 7 months ago

Catawiki is rated 1.3 based on 631 reviews