Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 631 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Catawiki made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would leave zero stars if possible. Their support is pretty bad and their sellers are incompetent. The seller filled out the shipping label listing the item weighing 128 grams instead of 1.8 grams thus causing an increase in the import VAT. CataWiki says the form was correctly filled in because they know nothing.”

Helpful Report

Posted 1 year ago

“parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will for for them to punish BTW - my reviews on their website they delete. All other review websites - only negative reviews.”

Helpful Report

Posted 1 year ago

“Catawiki est le Roi... le Roi des Arnaqueurs !! Avis négatifs modifiés, avis d'experts sans queue ni tête, compte bani dès qu'on les contre... ce site est malhonnête au possible!”

Helpful Report

Posted 1 year ago

“This website is completely corrupted. I found that sellers are asking shipping cost which some time more than even double the items. When I check to sell an item I found Catawiki offers a shiping cost much less than when you are going to buy an item. Also, I found that this website always gave preference to some perticular sellers and when you gave a feedback they delete it ignoring the facts. So, not all the sellers here are authentic. All products mentioned in the websites are fake and forgery. I think a legal action against this website must be taken.”

Helpful Report

Posted 1 year ago

“I have had no issues at all selling or buying on Catawiki . I’m a fairly new to the site , but all items I’ve won have been delivered in good condition . I have sold an assortment of items again no issues . I had a problem last week , I had not added worldwide postage to 6 items . I contacted customer service , by the end of the day they had pulled them off auction and let me edit and add worldwide shipping . They then put them back in to Auction . So honestly in have got no negatives to say about them .”

Helpful Report

Posted 1 year ago

“1. If you bid with under 60 seconds remaining, Catawiki, automatically tacks on another 1:30 seconds. Is that legal? Certainly, highly unethical. 2. I placed a Maximum Bid with 10 seconds left. Catawiki reset the Bid Clock to 1:30 seconds and automatically took my Maximum Bid even though nobody else had bid since I placed it. They will take the Maximum Bid and not increase in set increments. So, you cannot bid and forget it, they will immediately take that Maximum Bid. They present it as increasing in increments but that is not the case. Fraudulent? Certainly, highly unethical. This is a corrupt auction/bid house. Be very careful!”

Helpful Report

Posted 1 year ago

“I've sold several items on Catawiki without any problem and would like to put some negative remarks from other persons in perspective (I'm not affiliated with Catawiki in any way). 1. The "experts" have to assess the products offered online, they can't touch or feel the objects. This fundamentally makes evaluation of some products hard if not impossible 2. Likewise, as a buyer only online assessment is possible with all it's drawbacks. Some items need to be assessed in person. Personally, I would never buy a car or expensive item without being able to see it in person first. The whole online thing is totally different from real person-to-person trades and a buyer should bid according to the extra risks - not on assumptions that everything is fine just because an expert has assessed the stuff. The expert just can't asses properly through online pictures only. If online wasn't possible, many items wouldn't even been available for buyers. About the shipping costs: a buyer should check shipping costs and again not assume things. Catawiki allows bidding from all over the world. I have items I don't want to ship to certain countries because shipping to those countries is unreliable or insurance is impossible. Therefor for those countries I specify very high costs on purpose to discourage bids from there. Reaction times from Catawiki support are indeed slow. However all my questions were answered eventually. Finally, Catawiki is for special products with collector value. The reason why I've ditched eBay for those products is that eBay support is 10 times worse than Catawiki, at least for me here in Europe, and that eBay doesn't seem to have the right exposure anymore for this kind of products. eBay has become a sort of Amazon for run-of-the-mill consumer stuff.”

Helpful Report

Posted 1 year ago

“When you look at an item and see the description and estimate you obviously think this is the "experts" opinion, however I am in the process of selling my first item here and both the estimate and description are both input by the seller. I have also seen some vintage items on the website which are fake, how did these pass inspection by the "experrts'? On top of that many sellers asking extortionate postage, I saw a pen which finished for £10 with £100 postage!”

Helpful Report

Posted 1 year ago

“BUYER BEWARE: 5 Reasons Why You Shouldn’t Buy Your “Special Object” Here 1. Poor Customer Protection: Catawiki only provides 3 days to review your object. After that, you have absolutely zero protection as a buyer. This is far from standard practice in today’s online marketplace. 2. Sellers Can Easily Get Away With False Advertisements: Sellers can advertise goods that work “perfectly” and not be held accountable for selling faulty products if the buyer doesn't react within 3 days. This matter becomes complicated for technical gadgets, such as luxury automatic mechanical watches that may not appear broken in the first 48 hours. 3. Unclear Customs Fees: The seller doesn’t have to give even a range of the expected costs for customs. In my case, the cost was 160EUR – on top of the auction fee and delivery charge – but Catawiki guessed that it could be EVEN more: upwards of 300EUR, depending on the country. At the very least, a range for this charge should be told to the consumer. This is borderline breaking international consumer rights laws. 4. No Medium For Resolving Conflict: After 3 days, once the payment from escrow hits the seller’s account, there is precious little that can be done from the Catawiki side. You are left out cold, and nothing can be done to resolve the situation in terms of returns or compensation. (Forget asking to return anything on this site! Better yet, just go to Amazon or a more trusted site.) 5. Dubious “Experts”: One reason the seller in my case refused to refund or resolve the issue is because he said my luxury watch was inspected by experts before being sent. The site is also proud to put their experts’ faces on top of all auction items. This is just clever marketing; don’t be tricked. There is no expert inspecting each good and you are at full risk if that good should be delivered without being in working condition. Learn from my mistake (and many like me) and do not buy anything on Catawiki. 6. Final thoughts (my review): This has been the worst online purchase experience of my life. I’m a 38-year-old male with plenty of experience in the online world, and I work in marketing online brands. I now own a faulty luxury watch that will be a constant reminder of this horrible customer experience. I will likely end up selling it at a loss, when I could have just bought the same watch directly from the brand or a reputable retailer – for a LOWER cost that this second-hand piece of junk Catawiki helped facilitate. BUYER BEWARE: You are much better off going to a reputable auction house or store that can provide consumer protection and product guarantees. That is not Catawiki.”

Helpful Report

Posted 1 year ago

“Bought item, nothing gets delivered. Contact seller, he wants extra£60+ for postage. I contact catawiki, nothing, no response. Seller contacts them, same. They have my £150, they don't care. SCAM”

Helpful Report

Posted 1 year ago

“This was the last time I bought something at Catawiki. Again scam, this time a watch. The seller has deliberately lied about the item (seller Aframes has admitted this). Catawiki does nothing. be warned about scams and scammers at Catawiki.”

Helpful Report

Posted 1 year ago

“Be very cautious if you want to buy from this site, you cant remove bid and if you dont pay they send debt collection for you. AVOID!”

Helpful Report

Posted 1 year ago

“I bid and won an auction for a watch in Catawiki back in February. The watch has never arrived and now the same watch is back in sale in Catawiki (verifiable via the photos). I submitted several emails to customer service and even called them, no feedback. No refund, nothing. Catawiki is a scam.”

Helpful Report

Posted 1 year ago

“There are so many obvious fake luxury brand shoes and clothes on Catawiki that I find it absolutely incredible that there so called experts do not screen these products properly. Just from pictures I can recognise loads of fakes”

Helpful Report

Posted 1 year ago

“Unserious company! I bought a antique from Catwiki and in description stand that the object will be sent by a proper certificate but what I received was a A4 paper made in WORD doc by a child. I gave the seller a negative feedback and Catawiki just removed my feedback after some days. I realized then that many other buyer had also same issue but catawiki had changed their feedback to Neutral !!! So Catawiki is not a trustworthy site ever much worth than eBay. (At least eBay do not remove your negative feedback) Below you can see how the seller treated me and Catawiki did not do anything!!”

Catawiki 1 star review on 19th April 2023

Helpful Report

Posted 1 year ago

“On February 9th, i won a bid on an item at Catawiki. After one month and since the item ordered never received, i requested an ivestigation to be made by Catawiki and to proceed with total refund. After repeated messages, i received a message from Catawiki on March 26th asking me to confirm i wish the total refund in order from their side to proceed threafter with crediting my account. Even though i immediately confirmed in written, up to now April 16th no refund received by Catawiki and they also stopped replying to my messages.I dont feel safe bidding on catawiki anymore cause it seems to me that if a seller doesnt send you the product or any other problem arise with its shipping, things get complicated, contact with Catawiki is not efficient and generally i feel unacceptable for Catawiki or any other company not to refund a customer after over 60 days without receiving the item.”

Helpful Report

Posted 1 year ago

“Cons money grabbers will rob you and then totally blank you .they stole 333 euros from me .”

Helpful Report

Posted 1 year ago

“They sold a broken lamp and would not offer any reimbursement. Please stay away!!!!”

Helpful Report

Posted 1 year ago

“i received 14£ today from catawiki for 3 designer handbags 18.94 euros when it should have been 333,47 euros , No contact numbers international and uk lines invalid !! no responses ever from there email . This is big loss for me i paid £20 shipping for each bag in which all buyers received i am furious ,there trustpilot reviews are fake soon as someone leaves them a bad review they get there workers to write 5 more good reviews .HOW DO I GET INTOUCH .look at the email they got it wrong i sold 3 bags as shown i recieve 18.94 euros !!!”

Catawiki 1 star review on 13th April 2023

Helpful Report

Posted 1 year ago

“1/ their seller verification tool sucks. They partner with Stripe who perform this for them and the accue of Stripe AI algorithms isn't very good. Took me multiple attempts with various docs to verify my address. 2/ The 'experts' will refuse your listings simply if they think your listing isn't interesting enough!”

Helpful Report

Posted 1 year ago

Catawiki is rated 1.3 based on 631 reviews