Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 631 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have successfully bid for and bought a ladies wedding ring and diamond earrings on Catawiki. Both arrived promptly from an EEU country, but were smaller in size than I had thought. Never the less both items were of good quality and otherwise matched the description.The lesson I learned is that I will not bid on similar items, unless I know the size, as a close up photo can be unintentionally misleading. For example, as I found out, a .46ct diamond is very small, but it looked big in the photograph. I also successfully bid 400 Euros for a 6.25ct Ruby and diamond ring to be delivered to me in Spain from the seller in Taiwan, but it ended up costing me some 709 €. The ring had to go through Spanish customs and that caused a lot of delay.DHL were slow at providing me with the details that the Spanish customs required, some of which I had to send to DHL twice. There were also VAT charges of 107 € and import charges of 12.50 €, and DHL charged 50 € for clearing the ring through customs. Delivery from Taiwan was 100 € and buyers protection was 39 € . Total some 709 € . My bid was accepted on the 26th of December and it was eventually delivered on the 17th of January. In the future I will only buy from an EEU seller, as with the 300 € extra in charges, I could have bought a more expensive ring. Lesson learned ! That apart, the ring was all I expected it to be and my wife was delighted with it. It came in an nice box. The seller was excellent and I would deal with them again.”

Helpful Report

Posted 10 months ago

“Never received the ring of 1.000 euro I ordered plus 178 on costs. They do not call back and when on the phone, they offer to pay back around half the amount as they claim the ring had been sent back by DHL and I have to pay transportation twice.”

Helpful Report

Posted 11 months ago

Helpful Report

Posted 11 months ago

“Not an honest website with “experts” rather disrespect your items rather than saying they don’t have to knowledge to determine the worth. Very sketchy and diminishing as it once was a good website. I hope it will become less corrupted by insecurity and fake ambition in the future.”

Helpful Report

Posted 11 months ago

“Hi there ...too bad i got here too late! It is pointless i repeat my story which is so similar to many others already published. So just stay away from CATAwiki Just one side note: i tried to unsubscribe from their web-site even if i still have the dispute open but i couldn't do that. Since i do not want anything to do with them anymore....the fun goes on! Cheers D. PS They deserve 0 star not 1!”

Helpful Report

Posted 11 months ago

“Bought item. Paid for item. Didn't receive item. Didn't receive refund.”

Helpful Report

Posted 11 months ago

“Hello, I'm trying to be refunded for an order that didn't arrive and I encounter a wall with Catawiki Support team. I'm struggling for a month and 6 days to get my money back and still can't do it. On the opposite, after my claim they modified the delivery date to a date in the future so I can't be refunded. This is a shame for this platform I initially trusted...”

Helpful Report

Posted 11 months ago

“When the seller is decent, everything goes fine. When not - about one of ten - the problems begin and persist. The "support" of Catawiki is overwhelming slow, or it just doesn't exist. No matter how many times you try. You'd better think twice before bidding any expensive items, you may never see it or your money again. Never pay more than is ok for you to lose. Many sellers are selling fake "historical artifacts" from year to another. The name of the company just changes maybe once a year, but you can recognize the seller from the same fake objects and similar stories. It would be easy to block these sellers, but Catawiki doesn't do that, because its their business to sell anything, I mean anything. It's sad to see people losing hundreds or thousands of euros to chinese cheap copies. Some sellers keep on not sending products, if they don't reach price good enough, altough they had no reserve price. And Catawiki just lets this happen. Are the representatives just smoking weed? Do your job! I have bought many good things in a good price, but also lost some money and time in this modern bazaar of stuff and scum.”

Helpful Report

Posted 11 months ago

“I have also bad experience with Catawiki. Bought wristwatch from shop van HORLOGEMAN. after few days watch stooped. I wrote bad review on thair homepage. Shop van HORLOGEMAN contacted me, to send them item back on thair experiences and they will do the service and send me back. It can not get in tuch with them and Catawiki eather. I sent few massages and no one replied. I can't even contact Catawiki and all my massages are gone. :(”

Helpful Report

Posted 11 months ago

“STAY AWAY!! Bought jewelry from Israel seller, turned out to be fake & enhanced stones sold as natural! Lot was estimated at 13.500 euro, was only worth 200-300 euro (Paid 1800). Customer service non existing AND my negative feedback was removed?!? FRAUD!!!! STAY!!! AWAY!!!”

Helpful Report

Posted 11 months ago

“STAY AWAY. THESE PEOPLE ARE SHITS. I USED THE SITE FOR SEVERAL YEARS (WITH SOME PROBLEMS WHICH TOOK SO LONG TO RESOLVE, I DIDN'T KNOW IF I'D STILL BE ALIVE) UNTIL NOW. I TRIED TO COMMUNICATE WITH 2 SELLERS TO CHANGE THE SHIPPING ADDRESS ( WHICH WOULD ALSO CHANGE THE AMOUNT TO BE PAID) BUT CATAWIKI WILL NOT ALLOW BUYERS TO MESSAGE SELLERS UNTIL YOU PAY INVOICE. I EMAILED CATAWIKI AT BOTH SUPPORT (NON EXISTENT) AND AT INFO A TOTAL OF 9 TIMES WITHOUT A REPLY AND THEN FINALLY A HALF-ASSED REPLY: SEE OUR HELP PAGE.THIS IS THE ONLY AUCTION SITE I KNOW OF WHICH BLOCKS SUCH MESSAGES BETWEEN BUYERS AND SELLERS. WHY??? DO YOURSELF A FAVOR AND GO ELSEWHERE. BE WELL, STAY SAFE. SINCERELY, KEVIN W.”

Helpful Report

Posted 1 year ago

“Une premiere experience cahotique (surtout dû au transporteur), la 2eme a été une excellente expérience de bout en bout ! Le service du transporteur proposé par CATAWIKI suite 1ere expérience, au top, merci beaucoup pour la qualité de votre prestation et des produits ! (Et non, je n'ai pas davantages à rédiger ce message, je trouve surtout que râler est facile, féliciter prend plus de temps.)”

Helpful Report

Posted 1 year ago

“I got a broken watch, and their customer service has not replied to any of the 5 reminders I sent—terrible service.”

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Posted 1 year ago

“Absolute scam! Those who gave a positive reviews should indicate what they have bought unless they are friends or get paid to put a positive reviews. How could this be possible ,just think about it why sellers would sell they expensive things under price?”

Helpful Report

Posted 1 year ago

“Absolutely DO NOT purchase anything through Catawikifrom the UK. They claim delivery of the item ( someone is here 24/7 to take delivery) but surprise, no note of an attempted delivery posted; no advice card on where to collect and pay the associated customs charges so I was unable to do so THEN they say that they could'nt deliver and I had'nt paid the customs charges. They are out and out thieves 301 euros stolen from me and now asking I pay customs charges because it was delivered back to the vendors! SCAMMERS STAY AWAY”

Helpful Report

Posted 1 year ago

“I would be very cautious about spending a significant amount of money on this company. If, by any chance you receive an item that doesn't match the description you will have a hard time getting your money back. I received what was supposed to be a bright yellow gold necklace but it turned out to be a dark colour, almost like mustard, and the size was also inaccurate. I contacted Catawiki and provided evidence via email. However, I found Catawiki's customer service to be very unhelpful, unprofessional and unpleasant. Despite sending them numerous emails requesting to return the item and receive a refund, they were uncooperative. It was evident from the photos I sent them that the weight and colour did not match the seller's description. Instead of assisting they even threatened to block my Catawiki account if I contacted my bank to open a dispute. This involves a substantial amount of money €1406.30. I feel like I've been robbed. Catawiki undoubtedly has the worst customer service and its reputation is questionable.”

Helpful Report

Posted 1 year ago

“Catawiki accepted payment of 370 Euro for an item and never sent it. Years of chasing them and I have given up. They are 100% dodgy!”

Catawiki 1 star review on 27th November 2023

Helpful Report

Posted 1 year ago

“This website's an absolute 100% scam, hawking worthless jewelry labeled as top-notch, but it's all a sham, cloudy white and useless diamonds of $5 being hyped up and "appraised" for $1000!! Sellers pass off synthetic diamonds as real deal, swapping certificates/and or the stones to cover their spiel, and Catawiki allows this since nothing happens against the larger moneymule-sellers. Also, they've got exclusive deals with big sellers (the moneymules) in Israel, wiping out any bad reviews they get selling their JUNK on Catawiki with fraudulent certificates. Total fraud! INTERPOL should wipe out these M#Th3rF*ck3rs!!!!”

Helpful Report

Posted 1 year ago

“Catawiki has got a sketchy, unreliable, unresponsive support and a failing website that is often missing important functional parts that are necessary to contact the support and to view account features etc.”

Catawiki 2 star review on 8th November 2023

Helpful Report

Posted 1 year ago

“VERY BAD JEWELLERY QUALITY. THE PICTURES DOESNT MATCH THE REALITY . DESCRIPTION ALSO DONT MATCH. I CHECKED THE CERTIFICATE AND IVE BEEN TOLD IT'S A VERY BAD CERTIFICATE AND NOT RECOGNISED ANYWHERE”

Helpful Report

Posted 1 year ago

Catawiki is rated 1.3 based on 631 reviews