Chris Bowers Reviews

Name: Chris Bowers
Rating: 4.13

4.1 Rating 386 Reviews

78 %

of reviewers recommend Chris Bowers

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4.1

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5

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Chris Bowers 1 star review on 27th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe the reviews I have read on this site. I ordered a pear tree last year and the tree arrived well packaged and protected and is doing well. Fruit? Well it is a bit early and I don’t expect miracles. I have had three trees delivered this year and again they were swiftly delivered (next day) and again were were packaged well and I couldn’t have expected any better service which is why I was gobsmacked at the reviews. I can only speak as I find and I have no complaints whatsoever.”

Helpful Report

Posted 5 years ago

“I have been using Chris Bowers for a .few years now ,very happy with the trees and bushes i have purchased. The plants are well packaged with tough sacks and straw .Arrive quickly and in good condition. The range of varieties and root stock is what makes this nursery so good .I wouldn't go anywhere else . The site has all the information you will ever need . Cherry , Apple and Kiwi .. last weeks”

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Posted 5 years ago

“Plants arrived safely. Gooseberry and Kiwis excellent - already planted. Packaging excellent. DS”

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Posted 5 years ago

“Always ready to help with advice on a purchase, making recommendations for specific requests. Everything delivered fast and in excellent condition. I have been so pleased with all the fruit plants and trees that I have bought. Great multi-buys too.”

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Posted 5 years ago

“Good quality stock, quickly delivered and well packed. No complaint whatsoever.”

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Posted 5 years ago

“the rudest customer service i have ever encountered . reported a broken branch on a 2 branch stepover with a photo to show that it was not a new break. heard nothing so emailed to say i was disspointed not to have heard anything. got an email back " Please see our t&c's re: returns. Best Regards Shaunna." so checked their Ts and Cs and copied an pasted back what it said "f goods prove to be faulty or do not comply with the Sale of Goods Act 1979 we will offer a suitable remedy. We guarantee all stock to grow during the first growing season. f goods prove to be faulty or do not comply with the Sale of Goods Act 1979 we will offer a suitable remedy. We guarantee all stock to grow during the first growing season. Replacement will be made as soon as possible, or a refund if preferable, at our discretion, provided we are satisfied the stock has been treated well. Thereafter we guarantee all stock as true to name."" i was not contacted to ask which i would prefer instead got this unbelievable email "You don't need to quote distance selling regulations to me, I know them far better than you, it's my job. You obviously haven't even read our terms and conditions which states basically any goods , can be returned for a refund plus cost of return where appropriate. Shaunna." have shown to our horticulturist whos jaw dropped in disbeleif neither he nor i will ver buy from them again. sad as this was the first of what was to be several orders”

Helpful Report

Posted 5 years ago

“Sadly ordered a selection of fruit. One tree had hardly any root at all- I worked in the nursery trade and there is no excuse for poor lifting of trees. None of the bare root strawberries have come up and I’ve really nurtured them. One raspberry out of 5 not shooting. The Tayberry did not arrive at all - all plants very small and will take years to bring on. Can’t get hold of anyone on the phone and goes to voicemail but the box is full so you can’t even leave a message.”

Helpful Report

Posted 5 years ago

“Sad to see this company ruined by the current management. It used to have a good reputation and I’ve spent a lot of money with Chris Bowers in the past and so didn’t read reviews this time. After they sent me a dead plant and the rudest email I’ve ever received when I asked for a replacement, I advise staying well clear of it, as I will in future.”

Helpful Report

Posted 5 years ago

“Wish I’d looked at reviews first before buying from Chris bowers. Absolutely awful, wish you could give minus stars !!!!! Spent £40 on strawberries - bare rooted so expected not tons of growth in April however almost 70% haven’t grown and the remaining are weak little things I’ve had to baby along to get any shoots to come. 5 were the latest ‘emily’ variety which cost me £17 and one was dead. Also bought raspberry canes - 5 autumn bliss and 5 glen Lyon. Glen Lyon were dried out beyond belief and haven’t recovered. 4 of the autumn bliss have held on and got shoots coming but nothing that would indicate they were healthy prime stock. Emailed them but no interest at all, just said out in the fields all day and can’t take calls to discuss order. Please, please do not get anything from this company, what you get -if it survives -just isn’t worth the money. They deserve to go out of business with this type of service.”

Helpful Report

Posted 5 years ago

“Poor customer service exacerbated by rudeness of response. I was charged three times over on my credit card account for raspberries. I was told this must have been because I pressed the checkout button 3 times! but oddly enough I received only one set of raspberries. I asked repeatedly for CB to confirm that they had refunded my credit card account, but they didn't bother. No apologies of course. Never again.”

Helpful Report

Posted 5 years ago

“Genuinely awful customer service. Twice sent the package to the wrong address. Even after their initial mistake - when it was made very clear that the wrong address had been used, and what the correct address was - they managed to send it to the wrong address again, offering no assistance or the slightest hint of an apology either time. This was compounded by the fact that they didn't give any notification of shipping on either occasion, so I was unaware that the package had been (incorrectly) delivered until chasing it up. On one occasion the package was sent to a nonexistent address, and the other time delivered to a vacant neighbouring property where it sat for several days until I went looking for it. This was not the fault of the shipping company/courier, but Chris Bowers putting in the wrong address in their delivery instruction. Will have to wait and see if the trees survived, as they were delivered dormant. The mistake was bad enough, but the fact that not even the mereist hint of an apology was forthcoming at any stage is even worse.”

Helpful Report

Posted 5 years ago

“I bought a victoria plum tree as a present for my daughter. I have over 50 years' experince as a gardener and have planted many trees, including fruit trees. I knew as soon as it arrived it was a feeble tree, half the size of one I bought for myself from a decent supplier and with virtually no growth on it. The decent supplier had sold out. Bowers hadn't.) I complained and Bowers more or less told me I didn't know what I was talking about. The tree, unsurprisingly, died within a year. I do a fair amount of internet purchasing, and this is the most ill-informed and unscrupulous firm I've had the misfortune to deal with. I'd advise anyone to avoid them. There are competent tree supplieers available so why buy rubbish?”

Helpful Report

Posted 6 years ago

“Wish I had seen this site before placing an order. I’ve given one star because I don’t think I can give any less! My order was duplicated, there were two email acknowledgments. Tried to contact by phone to no avail, when my email was responded to, I was told the error was mine as I had navigated back to the page I placed the order. There was a 2 hour gap and I know I didn’t make a mistake. Even though I was told the “second order” had been cancelled, two amounts were debited from my account. I have asked for a refund, nothing forthcoming. I have had to resort to contacting my bank, who resolved the matter for me straight away. If the tree I received had been a beautiful specimen, I may not have felt as aggrieved, but it’s not. I know that bare trees are exactly what they are supposed to be, but you can tell they are going to be a joy by the shape. I would liked to have returned it, but to what avail, no one would respond. So I’m going to nurture it as all plant lovers would. Hopefully it will respond and reward me in the Spring”

Helpful Report

Posted 6 years ago

“Received what was supposed to be a cordon apple tree Arthur Turner. Roots were infested with couch grass and when removing it and checking could see no evidence of graft of fruiting scion onto root stock, nor was there any label to say what variety the tree actually was. finally it was a very poor specimen of no more than three feet high, it looked more like a twig to be honest. Sent an email to them querying this and was told that the graft would not show an obvious union above ground......interesting as even their planting instructions say that you should plant the union above soil level. After reading the other reviews (which I should have done before buying) have decided to cut my losses and buy from elsewhere.”

Helpful Report

Posted 6 years ago

“I ordered 3 gooseberry bushes and 2 currant bushes, all as bare too plants. The delivery was fine, they arrived in November and planted up into the prepared bed. In the spring, it took a while (with the cold spring) for the plants to shoot. It became evident that one of the five plants was dead, no shoots, leaves or anything. i waited another couple of months, and sent a photo of the bed, also showing the 'live' plants, and stated that that gooseberry in question must have been dead on delivery. I asked for a refund or a replacement. But Chris Bowers said that because I had not reported the faulty plant immediately, they would not do anything! Rather difficult to tell if a bare root plant is live or dead!!”

Helpful Report

Posted 6 years ago

“I should have checked the companies reviews prior to purchase - Much the same experience as a review I have just read. I spent over £100 on fruit trees and we ordered on the basis of their website describing fast delivery within 2-3 working days. I got a terse confirmation of order. After two weeks I contacted them to check my order status and I was given a one line response telling me my order would not even be process until at least 10 working days. Tried calling them, and they redirect all calls to a dead mobile, they take several days to respond to email, and ignore the majority of the content and just provide an almost automated response. I tried to cancel my order due to the delay and my response was ignored. I would strongly advise that you do not buy from this company, their customer service is diabolical Plants were eventually delivered in either a dead or dying state. Survival rate 0% No response from company and so no choice but to raise a Credit Card Chargeback If you want a conclusive answer try calling the company on the number quoted on their website.”

Helpful Report

Posted 6 years ago

“Nice trees and canes, but you’ll be lucky if you get what you ordered, and you will probably find out a year later. When you contact Chris Bowers, you will be ignored the first few attempts. If you persist, you will get a brusque response, with little sympathy, and no sense whatsoever of customer service, or the basis of a contract of sale. Take your chances, but don’t blame anyone but yourself when your carefully selected fruit orchard turns out to be not at all what you desired. I ordered 5 summer and 5 autumn raspberries. I got 2 summer and 8 Autumn, and a rude response which inferred that I had healthy canes, so what was I complaining about? Having designed my garden and erected support wires, I though this was annoying at best and downright rude at worst. If I were advising the managing director of the firm, I would hire someone who understands the importance of customer satisfaction, and the importance of delivering what is advertised. Put John Bowers out to pasture.”

Helpful Report

Posted 6 years ago

“Ordered some fruit trees in February, due to the snow, they were unable to uplift them. They immediately advised me after I placed my order that there will be a delay, which was completely understandable! They responded to my emails and kept me up to date. Once I received the trees, they were very well packed. I planted them end of March and are now in full blossom, so can not complain at all! Also ordered a fruit bush which was a good size and again good quality. Not sure why so many people complain as I experienced a really friendly service! Even got nice instructions by email on how to care for my purchase.”

Helpful Report

Posted 6 years ago

“The two fan trained apple trees I ordered look more like a couple of weedy sticks. I have never seen such dismal looking specimens, and also they came with no labels to indicate which was which. I shall ditch them and treat this as a lesson not to use this company again.”

Helpful Report

Posted 6 years ago

“Absolutely dreadful service. I ordered as I was assured my vine would be delivered within 3-5 working days. When it was not received I followed this up with chaser email...no response, so emailed again to get a very rude update to which again did not arrive then another update, you get the picture. I have now requested refund but the response emails I have received have been the rudest I have ever received from a company. Avoid this company!!!”

Helpful Report

Posted 6 years ago

Chris Bowers is rated 4.1 based on 386 reviews