Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.48

2.5 Rating 579 Reviews

35 %

of reviewers recommend Clarks Shoes

Company Reviews

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Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Soles fall apart after a year”

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Posted 2 years ago

“I've been buying Clark shoes for a while now and found them to be high quality that lasts for a long time. I'll keep buying them until they change their quality.”

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Posted 3 years ago

“I tried on a pair of suade boots in store, I needed a bigger size, paid £120 & the shop assistant arranged to have them delivered to my home address. The boots came promptly but the right boot had something in the toe area. I rang the shop & was told to return which I did. I also advised on the return document that if they put their hand in the right boot they would feel the stiff plastic? You couldn’t make this up, the boots were replaced. I received yesterday & they have returned the same pair of boots. So tomorrow I shall be returning the boots to the store & request a refund. What a waste of time & cost to Clark’s for delivery etc, Shame as I think they would have been comfortable boots, but I am not prepared to request again.”

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Posted 3 years ago

“I have been trying to contact Clarks via their website about a pair of shoes I purchased. Bought end of October 2021, they fell apart after the 5th day of wear, emailed them Dec 1,2021 and they told me to send pictures( i didn’t want a refund - only a replacement). I sent pictures and called. Emailed me and told me it was over the 60 day return policy. my first email was wirhin 30 days. Emailed 6 times and that is the only response. Terrible customer service All i wanted was the same pair- now i will tell all NOT to but from Clarks”

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Posted 3 years ago

“Good day I placed an order on Monday the 25th of October 2021. A month later I received an email with a tracking number, I've been tracking my parcel since November this morning I tried again it said my tracking number has expired they can't help me ORDER NUMBER is #44b638-20”

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Posted 3 years ago

“Clarks shoes has stopped their customer services. They disable the phone number and offers no response to their contact form. My problem is that I have returned an online order but have never received refund. The worst of all, they refuse to response after my many attempts to explain online with their contact form. They simply ignore you! Are you confident to buy anything from them? I am not.”

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Posted 3 years ago

“My husband bought me a pair of fur lined black clogs which are extremely warm and comfortable but after wearing them for only 4 months the fur in the heel worn through and the plastic/rubber underneath popped through. The shoes are now unwearable unless I buy some sort of insert. They were $50. He bought me 3 pair! I contacted customer service through their Facebook page and was asked to send pictures and receipt. I did all of that and was asked to upload to Messenger. (was told their email wasn't working). The original correspondence said they warrantied their products for 6 years on a case by case instance. After I sent all the required info, I was messaged back by a supervisor that they would not do anything to help since I bought them through Amazon. So apparently, they only care about making money and not about the customer. If I had bought them through their own online store or a physical Clark's store then I'd be getting a new pair for free. This is just ridiculous. I'm thinking about returning my brand new pair I got for Christmas. I'm afraid they are going to do the same thing.”

Clarks Shoes 1 star review on 7th January 2022

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Posted 3 years ago

“Ordered 22nd December and payment taken. Clarks Email confirms despatched and "on its way". Hermes confirm 24th on way to courier. Since then NOTHING. 2 emails to Clarks not answered. No way to telephone and Hermes website states contact retailer. Appalling customer service and still no shoes. Total abdication of customer service. Even the questions below are not applicable as they do not deal with this complete failure of customer care.”

Helpful Report

Posted 3 years ago

“Shoes ordered and premium paid for expedited FedEx delivery. Not only weren’t the shoes delivered on time, they weren’t delivered at all. Insult to injury, customer service is very difficult to get in touch with and are refusing a refund until we “wait around to see if they shoes eventually show up.” I’m sorry but even in the 1980’s this would have been considered unacceptable level of customer service.”

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Posted 3 years ago

“Eine negative Erfahrung! Nach 2 Wochen, um einen Artikel, den ich bestellt habe, zurückzugeben, hat niemand abgeholt, noch die Feedex, die ein Callcenter hat, das nicht existiert, oder Clarks, die nichts getan haben, um die Angelegenheit zu lösen! Ich habe bereits 2 Wochen verbracht und bis heute nichts! Ich kann beide Unternehmen nicht empfehlen!”

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Posted 3 years ago

“Don’t buy anymore because they are just of poor quality and are falling apart.”

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Posted 3 years ago

“I have been Clark's customer from last 3 decades, but unfortunately the quality of leather used now a days is very poor. In my own opinion if we call it 'plastic leather' many of you may agree with me. I had always bought Clark's shoes for more of feet comfort than the looks. With my last 2 pairs I bought I had terrible experience, I can not wear the shoes more than 4 hrs. My feet start hearting like any thing. I thought the leather will soften with usage, unfortunately it is still very hard. I have donated both pairs in charity. I think Clark's should switch back to the old vendors or instruct new vendors to improve the leather quality.”

Helpful Report

Posted 3 years ago

“I like these Privo collection soft mens shoes a lot. Unfortunately, red rubber part #10 of sole came off and got lost. It is clearly a design issue (glue vs. infusion). I submitted a complain via email. No answer for 1.5 months. I had to call customer service. What I learn: there is no warranty for Clarks product beyond initial purchase return and exchange. Absolutely nothing. Not even a coupon or discount for next purchase. I will stay away of this brand.”

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Posted 3 years ago

“Clarks absolutely awful customer services. Ordered and paid for boots. Promised delivery over a week ago. No-one answers the phone, emails don't get answered, chat function doesn't solve the issue. Extremely frustrating. These are a Xmas gift and I have no idea if they will arrive. BUT Clarks took the money for them! Appalling service :-(”

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Posted 3 years ago

“I purchased a pair of Clark’s desert boots at a DSW in Pasadena, Md. They become extremely slippery when walking on a smooth surface with even the slightest amount of moisture. As a senior citizen I can’t wear them for fear of breaking my hip and I sure can’t donate them. That’s $95.39 I threw away.”

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Posted 3 years ago

“I made the mistake of ordering Clark's shoes... So I'm begging them to send the shoes, to deliver the shoes, and now Purolator is holding the shoes. LOL, I get the impression Purolator wants to be paid. The response I received was rude and convinced me I'd never deal with this company again.”

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Posted 3 years ago

“Clark’s with the worst customer service, we have been two months trying to get money back from a gift card that was never active, they never respond emails the calls are in vain, no one gives you a solution, they literally steal your money the clients for them are nothing, they NEVER BUY IN CLARKS. #clarks #clarksusa #costumerservice”

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Posted 3 years ago

“My kids of bought me three pairs of Clark shoes and everyone of them are the worst shoes I’ve ever had on my feet they’re not comfortable they don’t tie up good they’re literally useless”

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Posted 3 years ago

“Amazing customer service with Roisin today in Dundrum. Thank you for all your help today and keep up the great work.”

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Posted 3 years ago

“Terrible customer service. Placed an order went through, then received email that order canceled( no explanation). Phoned to find out why. Was told that they were not sending to Vancouver because of floods. She said to try again on Monday. Not available in my size when I reordered. Emailed customer service for info on stock two days later no response.”

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Posted 3 years ago

Clarks Shoes is rated 2.5 based on 579 reviews