Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Clarks Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products !”

Helpful Report

Posted 6 years ago

“I bought a pair of sillian Bella black shoes a month ago.The leather looks as if it's going to split and they look scruffy.i took them back to store to be told they were synthetic and as there is no fault they couldn't do anything. The shoes cost 49 pounds and I would expect better quality I was going to buy boots but I'm afraid it won't be from Clarks.”

Helpful Report

Posted 7 years ago

“I have found a shoe that provides arch support so that my low back is not killing me after a couple hours of being on my feet it also saves my knees from hurting so much. I have very bad arthritis in my knees and my hips and I am finding that I have to find all new footwear and I’m thankful that Clark’s offers beautiful well-made shoes that are fashionable and yet provide the support that I need. The store in my area Lonetree Colorado has outstanding customer service as well I wanted to make sure that they get credit to”

Helpful Report

Posted 7 years ago

“Easy website to use. Product arrived promptly. Good quality.”

Helpful Report

Posted 7 years ago

“The website is easy to use and delivery was prompt and free. I take a size which is not always available in the shop so I like to order on line early in the season to be sure of getting the size I need. On this occasion the shoes were not flattering so I returned them for a refund by taking them to the nearest Clarks shop.”

Helpful Report

Posted 7 years ago

“Shoes got wet and the die turned m socks black along with my feet. Never buy them again.”

Helpful Report

Posted 7 years ago

“Soles fell off two pairs of my active air shoes so buying. One pair and the second pair half price is a waste of money because if you don't wear them in a certain time the soles instead of flexing the uppers split away from the soles ten pound for two. Pairs of shoes bit of an insult”

Helpful Report

Posted 7 years ago

“I placed my order on Saturday with free delivery within 5 working days and got my boots arrived on Tuesday! Fantastic - and my boots are lovely too.”

Helpful Report

Posted 7 years ago

“Great service, even though it was busy at the time i was acknowledged. Shoe measuring and purchasing of shoes was easy and simple.”

Helpful Report

Posted 7 years ago

“Easy to navigate website and multiple delivery options available. Quick delivery with notifications of delivery time.”

Helpful Report

Posted 7 years ago

“My husband recently had a issue with his Clark’s boots having a defect with the heel. We were traveling and he noticed the heel had split in a weird spot and was now wicking water into the boot. He had them less than a year. We stopped in a Clark’s store where the sales associate offered to sell him a new pair (different style) and give a credit towards them. Unfortunately, she did not have his size available, so we said we would take care of it at home. When we went to our Clark’s store, the girl who was “manager” wouldn’t even look at them and said it wasn’t her problem! Seriously, would not even look at them! We drove 30 minutes to have her treat us worse than I’ve seen anyone ever act with a customer. I, myself, have numerous years in retail and retail management and my husband is a quality manager. She came across as extremely rude, unprofessional, uneducated, not to mention untrained. She was so rude to my husband, I stepped over to the counter and asked for the name and contact info of her district manager. She would not give me any contact info and begrudgingly gave the customer service number. She even refused to give me her name! A sure sign that a person knows they are treating you unjustly and don’t want to be reported! She said the company has been “shaky” for the last few months. I have no idea what she meant, but if this is the way they stand behind their product and treat customers, then I guess things are “shaky”. I immediately called customer service when I left the store and was told that shouldn’t have happened and the district manager would be sent an email and would call me. Well, that was over 5 days ago and no call. Obviously, customer service and product quality are both suffering at Clark’s. They charge too much for boots that you essentially get one season of wear. It’s a shame when I look at our shoes and ALL are Clark’s except our sneakers and one or two others. Time to shop other brands. They just lost 3 customers with this incident. I will be sure to tell all my friends as well. This was the first time we had an issue with Clark’s but that store manager along with a DM who doesn’t follow up is unacceptable! We gave them an opportunity to make this right and instead it just gets worse. Poor quality and poor customer service, not the formula of a good company. Maybe that’s what she meant by “shaky”.”

Helpful Report

Posted 7 years ago

“The shop was well laid out and it was easy to find what I was looking for. The lady at the till was courteous and not pushy in trying to sell extra shoe products.”

Helpful Report

Posted 7 years ago

“Excellent product and delivered on time.”

Helpful Report

Posted 7 years ago

“Great quality, good price and prompt service”

Helpful Report

Posted 7 years ago

“They didn't. When most company's have free delivery, it's disappointing that Clarks do not offer this service especially when you are spending over £50 on kids shoes”

Helpful Report

Posted 7 years ago

“Great shoe. Very good service”

Helpful Report

Posted 7 years ago

“Clark shoes are are very comfortable, however this was my first time getting some and they did not fit. So I returned them, although I was trying to exchange them and Clarks has the absolute worst customer service. I have sent two emails and have called multiple time and no one has answered. This whole experience makes me wonder if these shoes are worth all this effort and money. I was just trying to get a comfortable pair of shoes to wear to work.”

Helpful Report

Posted 7 years ago

“I wasnt surprised to find very many poor reviews for Clarks though I didnt know about them until I was on the receiving end of poor service at my local shoe shop.OK UK home High Shoe Companies dont have a great record.Mainly its the service followed by the ranges.The 6 week training course doesnt seem to include words like please,thank you,would you like a bag,charm,tact and pleasantness.Many people are experiencing things "chucked'on the too small counter,phrases accompanied by jabbing fingers like"Youll have to Wait"etc. So not too surprised to read profits are down was it 75%?and a review of the 500 or so shops is in hand.In this case the women staff seemed more to be failing to sell autumn boots to female customers,wasting time on lots of walk outs than attending to a waiting male customer come to collect shoes already paid for whilst delivering free advice on 'manners'though displaying a remarkable lack of them themselves.Tip:Not Good For Business.There exist 1000s of negative customers reviews too on other review sites frommall sorts of people pointing to something very rotten in this company.”

Helpful Report

Posted 7 years ago

“Ordered my boots one evening, and they arrived next day. Amazingly efficient service. Love my black suede boots - on trend and comfortable with a padded lining. Great service, thanks”

Helpful Report

Posted 7 years ago

“I'm a life long Clarks wearer now that I've purchased my first pair of brogues from this company. I hardly wear anything else anymore!”

Helpful Report

Posted 7 years ago

Clarks Shoes is rated 2.5 based on 571 reviews