Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“1st March at Clark's interchange retail park Bedford. Sales lady CAROLINE was a breath of fresh air,her skill sets in all areas were simply very good. This lady has served us on past visits and her enthusiasm and desire to get a sale and an add on product is always present. Finally she has a disability to master on the shop floor.And that is not a problem for her! Please Clark's CEO and manager invest further in her reward her via salary and incentives and SUPPLY HER with the goods to do her job. Ps...I bought a fine pair of boat shoes over budget ha.”

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Posted 5 years ago

“So helpful Susan from the birkenhead branch was amzing brilliant customer service I will definitely be coming back”

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Posted 5 years ago

“I ordered Gilby Sally Grey Leather shoes just before 2 months. They are worn very few times & they have got a hole on the lower side of buckle. Which is very disappointing as Clarks shoes normally I use for years. These shoes are of very bad quality for such high price.. This happened on January 8th, 2019 I want to understand why Clarks Quality is reduced so much and now I think I cant rely on them & would never buy shoes from there again.”

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Posted 5 years ago

“We were in the Waterloo Outlets, my mother wanted to buy a shoe that she had really liked. As we were proceeding to checkout, we had noticed the price seemed a bit weird. We asked the employee and she had said the price that we had seen were after the sale. My mother, who doesn't understand English, had probably just accidentally read the label wrong. As seeing how the prices had raised by 40 dollars, we believed the price seemed a little unreasonable. We put the shoes we wanted back, said thank you and sorry for the inconvenience and then left. But as we were preparing to leave, the two employees rudely began groaning and laughing at us. They had complained about us before we had even left. I don't understand how one can be so rude to others. We understand that working in a mall can be a bit tough and exhausting at times, but it doesn't give you any right to be so rude and disrespectful to not only your customers, but to people in general. We were very dissatisfied with the experience we had today. We usually love shopping here, but after this experience, we're not so sure anymore. The shoes were nice and beautiful, just not so much the employees.”

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Posted 5 years ago

“There appears to be a continuing manufacturing problem with the soles of Clarks shoes. After just 6 months of buying school shoes for my teenage son which should have lasted the school year, the soles have failed and are letting water in. There is still plenty of growth room. The store would not do anything about it as it is outside the 3 month returns period. You cannot get Clarks soles replaced as Clark's stopped the contract with shoe repair businesses some time ago. I wonder why. I had a similar problem with my other son's school shoes, I thought it was a one off. I will be buying school shoes somewhere else from now on.”

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Posted 5 years ago

“I visited Clarks in Brighton and I was shocked with staff as they were rude, not helpful and nobody could actually tell me the proper size of shoe for my 1 year old. Then I visited Clarks in Guildford and they have a kids shoes downstairs with no a lift, so impossible for me to get there with a pram. I guess nobody care about mothers with a pram.”

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Posted 5 years ago

“Few days ago we did shopping with our 10 year old son .We went to southampton brand just to have a look we couldnt find right size but we met there amazing helpful shop assistant she look after us very well in the end we left shop with 4 pair of shoes :)Big thank you for Ria she is amazing:)”

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Posted 5 years ago

“Clara shoes are 5 out of 5 for well made, sturdy and comfortable. But their shipping is terrible. I had ordered shoes, which i eventually had to cancel, bc they never shipped. The Glendale Arizona store never even got the shoes to the mail facility. It just sat in their ware house with a bunch of other shoes that need to be shipped, but apparently wasn’t. But the customer service i got from my local store was great and also ended up reccomending i cancel the order, because they too thought it was also a ridiculous time to not ship the item yet. Maybe even assuming, as i did, that it would never be shipped.”

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Posted 5 years ago

“Just a brilliant online service and quality boots.”

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Posted 5 years ago

“I ordered some boots online from Clarks a week ago which were now due to be delivered. I have just received an email to say my order has been cancelled?! No reason given on email or apology. I rang them straight away & their first recorded message says if your order has been cancelled it is because of lack of stock! Item was clearly showing in stock when I ordered! It has taken them a week to tell me it is not - this is not acceptable & they are utterly incompetent. I won't be ordering from Clark's again because I can't trust them to fulfil my order.”

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Posted 5 years ago

“I had a very good experience at Clarks in Brent cross on 23/01/2019. I went to buy a pair of shoes for my dad which I was served from a lovely lady staff Kristina with the code 111. Kristina was very well communicated, friendly, polite and vey helpful. Also she was very well knowledged about Clarks product and offered me the best service even though she was helping other customers at the same time too. In the end with Kristina's help and advice I purchased a pair of brown boots for my dad which he's very happy with them and the size fits perfect. I would like to say thank you very much to Kristina also to Clarks for having very kind helpful and well communicated staff.”

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Posted 5 years ago

“I bought two pairs of shoes yesterday in Clarks Dundrum Shopping Centre Dublin yesterday. A lovely girl called Cliodhna helped me. It was a stress free pleasant experience. She was friendly without the 'over kill' and very professional! Why would I want to buy online? We're ruining local business and our town centres!”

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Posted 5 years ago

“cracking shoes with loads of different styles and better fitting”

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Posted 6 years ago

“I ordered 4 pairs of shoes between Christmas and new year, received an email to say 3 pairs have been cancelled off the order, 4 th pair arrived... poor fit sent them back same day. Yesterday my card was charged for the whole order at £141.50 but they’ve not despatched 3 out of 4 pairs..... why are they charging for goods NOT DESPATCHED? tried to call at 8.30 on the dot and the call waiting time s 40 minutes! Emailed yesterday but no reply. I wouldn’t use or recommend Clark’s again. Very disappointed.”

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Posted 6 years ago

“Really happy with trainers and shoes ordered for my son from the Richmond store. Staff really helpful and as always both items are great quality and according to my 9 year old they are super comfy! Great customer service great products!”

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Posted 6 years ago

“We had really good customer service in the Oxford shop. James went above and beyond when helping my son - thank you.”

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Posted 6 years ago

“Worse company to deal with. Waited 30 mins over phone only to know they have cancelled my order after 10 days and reason given was stupid. There quality has already gone down and now custoem service as well. AVOID Clarks.”

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Posted 6 years ago

“Email replies took 12 days. I bought a $50 gift card and they sent me a $35 gift card. I replied that I wanted to cancel because of the mistake, took 12 more days. Tried calling customer service 3 separate days, stayed on hold over 25 mins each time. Not only will I not be buying from Clarks again, but I will also do everything in my power to make sure no one I know personally will buy from them either.”

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Posted 6 years ago

“Very comfortable, Unique styling, extraordinary quality.”

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Posted 6 years ago

“Are the best shoe which I can wear in my life.”

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Posted 6 years ago

Clarks Shoes is rated 2.5 based on 574 reviews