Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful when purchasing my daughter's first shoes.”

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Posted 7 years ago

“Their shoes are awesome..keep my husband looking like a real gentleman...easy to clean ...not Much stretching...keeps its original shape”

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Posted 7 years ago

“When I took my shoes to be heeled (by a well know boot mender) I was told sorry these cannot be done as nothing will stick! As these shoes had only been worn a MAXIMUM of 10 times, I went to the shop I purchased them from and was told basically they were a "throw away shoe", and that unfortunately this will be the norm. What? Why? I have ALWAYS wore Clarks shoes - but honestly will not be spending over £60 on shoes that need throwing away after a few wears. I will go into Clarks again... and scrutinise the shoes and tell the assistants and anybody else listening that your shoes are not worth the money. I will tell them to go to TESCO's - where I bought a pair of "walking the dog round the block" slip on's which I paid £16 for - and they are still going strong after three daily walks throughout the summer.”

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Posted 7 years ago

“fast delivery great product”

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Posted 7 years ago

“I bought 3 pairs of shoes in the sale and all 3 very comfortable and as viewed on website”

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Posted 7 years ago

“Size 47 in stock and a selection available”

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Posted 7 years ago

“Good quality products friendly helpful staff”

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Posted 7 years ago

“The delivery time is really quick and collecting from the store very convenient. Returns are never queried and you deal with them in store”

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Posted 7 years ago

“Very busy today with the summer holiday. But staff were well organised and helped us purchase my first daughters shoes.”

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Posted 7 years ago

“Clarks shoes are well made and comfortable, and the sizes are generally right on target. Their money-back guarantee is valid.”

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Posted 7 years ago

“Excellent staff Lovely shoes”

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Posted 7 years ago

“Friendly and prompt service.Good quality shoes for a good price.”

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Posted 7 years ago

“Having spent thousands of pounds on shoes for both myself and for my son over the years a recent experience at the Clarks branch in Glasgow Fort was not good. I was asked if I needed my sons feet measured because Iwould have to take a ticket and que. I said no and that I knew the shoes and size I wanted. I then asked an assistant for the shoes and was told I had to take a ticket and join the que. I informed the assistant that her colleague told me otherwise and I asked for the shoes and size I wanted. She huffed and puffed and stormed off to get them, returned with them some time later handing me them without even looking at me or saying anything leaving me to fit and check the shoes myself. Poor customer service.”

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Posted 7 years ago

“I got a next day deliver free of charge with a voucher emailed to me and the shoes are great value for money as well as comfortable.”

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Posted 7 years ago

“Friendly and very proficient at their job! Been to 2 separate shops belonging to Clarks and both outstanding! Thank you!”

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Posted 7 years ago

“Online shoe shopping made easy”

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Posted 7 years ago

“Brilliant service”

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Posted 7 years ago

“we went to the Clarks store and had to order a pair to be shipped to our home since they didn't have any in stock. Clarks shipped the order but did not specify that delivery must have a signature for deliver so the post office left it at the front door. The package was stolen and we never got the shoes. The post office won't take a claim since Clarks did not specify Signature for delivery when they shipped it. I called the store for a replacement and they said it's not their problem since delivery happened and they are not responsible for stolen items. So they refuse to replace an item when they didn't mark "delivery by signature" leaving their deliveries open to theft and no responsibility. Honestly, worst company I have ever dealt with. Will never purchase another pair of shoes from them with customer service like that.”

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Posted 7 years ago

“Great shoes, very quick service”

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Posted 7 years ago

“Have dealt with Clarks shoes for years now & have always found them to be an excellent service. If not in stock the order service is fast & efficient”

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Posted 7 years ago

Clarks Shoes is rated 2.5 based on 571 reviews