Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Great shoe. Very good service”

Helpful Report

Posted 7 years ago

“Clark shoes are are very comfortable, however this was my first time getting some and they did not fit. So I returned them, although I was trying to exchange them and Clarks has the absolute worst customer service. I have sent two emails and have called multiple time and no one has answered. This whole experience makes me wonder if these shoes are worth all this effort and money. I was just trying to get a comfortable pair of shoes to wear to work.”

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Posted 7 years ago

“I wasnt surprised to find very many poor reviews for Clarks though I didnt know about them until I was on the receiving end of poor service at my local shoe shop.OK UK home High Shoe Companies dont have a great record.Mainly its the service followed by the ranges.The 6 week training course doesnt seem to include words like please,thank you,would you like a bag,charm,tact and pleasantness.Many people are experiencing things "chucked'on the too small counter,phrases accompanied by jabbing fingers like"Youll have to Wait"etc. So not too surprised to read profits are down was it 75%?and a review of the 500 or so shops is in hand.In this case the women staff seemed more to be failing to sell autumn boots to female customers,wasting time on lots of walk outs than attending to a waiting male customer come to collect shoes already paid for whilst delivering free advice on 'manners'though displaying a remarkable lack of them themselves.Tip:Not Good For Business.There exist 1000s of negative customers reviews too on other review sites frommall sorts of people pointing to something very rotten in this company.”

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Posted 7 years ago

“Ordered my boots one evening, and they arrived next day. Amazingly efficient service. Love my black suede boots - on trend and comfortable with a padded lining. Great service, thanks”

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Posted 7 years ago

“I'm a life long Clarks wearer now that I've purchased my first pair of brogues from this company. I hardly wear anything else anymore!”

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Posted 7 years ago

“Really helpful when purchasing my daughter's first shoes.”

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Posted 7 years ago

“Their shoes are awesome..keep my husband looking like a real gentleman...easy to clean ...not Much stretching...keeps its original shape”

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Posted 7 years ago

“When I took my shoes to be heeled (by a well know boot mender) I was told sorry these cannot be done as nothing will stick! As these shoes had only been worn a MAXIMUM of 10 times, I went to the shop I purchased them from and was told basically they were a "throw away shoe", and that unfortunately this will be the norm. What? Why? I have ALWAYS wore Clarks shoes - but honestly will not be spending over £60 on shoes that need throwing away after a few wears. I will go into Clarks again... and scrutinise the shoes and tell the assistants and anybody else listening that your shoes are not worth the money. I will tell them to go to TESCO's - where I bought a pair of "walking the dog round the block" slip on's which I paid £16 for - and they are still going strong after three daily walks throughout the summer.”

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Posted 7 years ago

“fast delivery great product”

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Posted 7 years ago

“I bought 3 pairs of shoes in the sale and all 3 very comfortable and as viewed on website”

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Posted 7 years ago

“Size 47 in stock and a selection available”

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Posted 7 years ago

“Good quality products friendly helpful staff”

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Posted 7 years ago

“The delivery time is really quick and collecting from the store very convenient. Returns are never queried and you deal with them in store”

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Posted 7 years ago

“Very busy today with the summer holiday. But staff were well organised and helped us purchase my first daughters shoes.”

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Posted 7 years ago

“Clarks shoes are well made and comfortable, and the sizes are generally right on target. Their money-back guarantee is valid.”

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Posted 7 years ago

“Excellent staff Lovely shoes”

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Posted 7 years ago

“Friendly and prompt service.Good quality shoes for a good price.”

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Posted 7 years ago

“Having spent thousands of pounds on shoes for both myself and for my son over the years a recent experience at the Clarks branch in Glasgow Fort was not good. I was asked if I needed my sons feet measured because Iwould have to take a ticket and que. I said no and that I knew the shoes and size I wanted. I then asked an assistant for the shoes and was told I had to take a ticket and join the que. I informed the assistant that her colleague told me otherwise and I asked for the shoes and size I wanted. She huffed and puffed and stormed off to get them, returned with them some time later handing me them without even looking at me or saying anything leaving me to fit and check the shoes myself. Poor customer service.”

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Posted 7 years ago

“I got a next day deliver free of charge with a voucher emailed to me and the shoes are great value for money as well as comfortable.”

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Posted 7 years ago

“Friendly and very proficient at their job! Been to 2 separate shops belonging to Clarks and both outstanding! Thank you!”

Helpful Report

Posted 7 years ago

Clarks Shoes is rated 2.5 based on 574 reviews