Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Worst shoes I have ever bought. Even after wearing them multiple times, the shoes continue to give me blisters. Not something that is expected from a renowned brand.”

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Posted 5 years ago

“I bought shoes for my grandchildren at the Whitgift Centre, Croydon, and were served by Becky. Full marks for her professionalism and exemplary patience.”

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Posted 5 years ago

“Best shoes R Not Available in SALE - will lose out to other shoe Retailers!”

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Posted 5 years ago

“I am always extremely happy with Clarks shoes - they are very comfortable and hard wearing as well as very smart to look at. Also very quick on delivery. I was very impressed when recently purchasing Hamble Oak Dark Tan Lea shoes with the service I received from Sharon and Tim at their Southampton Branch. They were most helpful in every way.”

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Posted 5 years ago

“shoes poor quality complained to customer service told to send a picture then they were not the shoes so i sent them the shoes then told to much wear after 2 months i bought them to cut grass with not for church . I AM 69 YEARS OLD HOW MUCH DO THEY THINK I CAN DO. JAVIER PABLOS WAS VERY RUDE. Clarks can see allthis with my email exchange with customer care”

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Posted 5 years ago

“Really helpful person - Daan’yal. He chatted to the children and made sure the shoes were a good fit.”

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Posted 5 years ago

“I bought my Grandson his first pair of shoes now he is walking she told me that his foot size was a 4 1/2 f he wore them they kept falling of his feet took him to another clarks sjop to be told that he is a 4 G how can you get it so wrong”

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Posted 5 years ago

“I went into Hampton Clarks to buy my grandson some new school shoes.I want to thank Joanne for the kindness she showed to my grandson,she has a natural affinity with children and for the care she took making sure the fit was perfect. Thank you Joanne.”

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Posted 5 years ago

“Excellent customer service I just happened upon Clarkes in the Abbey Centre one evening, to be honest it had been a long time since I had been in Clarkes, thinking of the shoes as more practical, sensible shoes. I was served by a lovely girl called Ailbhe; what a delightful little lady she is. I was so impressed with the professional manner in which she served me, making suggestions and truly going the extra mile. I can be quite indecisive at times and I was touched by her gentle manner and very grateful for her patience. Thanks to Ailbhe I walked away with a pair of light-weight, fashionable and extremely comfortable shoes…fantastic. Well done Clarkes for your shoes and but mostly your excellent staff and customer service. Deborah.”

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Posted 5 years ago

“I have been atended very kindly with your assistant 213- Amy.”

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Posted 5 years ago

“So sad :( Disappointed 100% in Clark's..Ihave never read reviews and as I can see I am not only one victim. I bought VERY COMFORTABLE 2 pair but I cannot even spend an wearing them .My foot is sweating :(( I cannot stand this feeling.I have put it to the bi. 2 pairs the same problem one even make noise when I am walking.one is from new collection :(((”

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Posted 5 years ago

“brilliant shoes, got 2 pairs for 50. one silver leather loafer and one two strap sandal also leather. quick simple website speedy delivery excellent service. win win”

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Posted 5 years ago

“Good shoes Right price Helpful assistant”

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Posted 5 years ago

“And agonising painful torturous pair of shoes. I had worn them at work for three hours and needed to buy an emergency pair to get through the day without pain. I tried to return them a week later but the assistant was dismissive.I was persistent, she eventually asked me to go across the road to get them stretched. The shoes were stretched for three days.I wore them for a second time and walked for approximately 5 minutes needing to return to the car with a limp. I am reluctant to just add them to the landfill.”

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Posted 5 years ago

“I ordered a pair of shoes online which were in the sale and was so looking forward to receiving them. Unfortunately, when they were delivered, they were the wrong ones. I rang customer services who were confused, so took them back to a store a few miles away where they too were confused and admitted they were wrong. The assistant (who I think was a supervisor/manager) checked on the computer to find that the shoes I had ordered were out of stock in my size so I had no choice but to get a refund! He said it looks as though whoever packed them wasn't paying close attention and that it "happens sometimes"! I shan't be ordering online again and am not impressed in general.”

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Posted 5 years ago

“Worst sandals I have ever worn. I made a mistake to wear them on a day walking trip. My feet have blisters which made me not wanting to walk the next day. Expensive and useless. Tricove sandals. DO NOT BUY.”

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Posted 5 years ago

“They used to make good shoes and have decent customer service, both have plummeted in the past years. I have 7 pairs, all the same size. Treated rudely during an order 2 years ago and corporate sent a 50% off coupon that did not work and I had to contact them again. Just ordered again and the shoes were terribly undersized. The website would not print a return label. 45 minutes waiting for customer service to be told they should be able to do it tomorrow. Talked to a supervisor who was condescending and patronizing, talking to me as if I were a teenager. They must be making a lot of money because they no longer care about customers or have consistent shoes.”

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Posted 5 years ago

“Be careful when calling Clarks... I got charged £10 after being put on hold before finally getting through to them to ask about their return policy! Expensive mistake!”

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Posted 5 years ago

“They really comfortable and last longer than the others.”

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Posted 5 years ago

“Really bad customer service from the assistant manager. Super unorganized and dirty.she gave me a attitude when I asked her why they had so much boxes it seemed to me that I was at a swapmeet and not a shoe store .840 is the location.”

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Posted 5 years ago

Clarks Shoes is rated 2.5 based on 571 reviews