Clearance XL Reviews

Name: Clearance XL
Rating: 3.14

3.1 Rating 78 Reviews

54 %

of reviewers recommend Clearance XL

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3.1

Based on 78 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Clearance XL 1 star review on 2nd September 2024

Robert Tumilowicz

Clearance XL 1 star review on 18th June 2024

Bob Downs.

Clearance XL 1 star review on 5th July 2020

Angryfriend

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably bad customer service”

Helpful Report

Posted 6 months ago

“oh dear, oh dear, oh dear.......... i ordered nearly 6 weeks ago - it says on my account that the order has been fulfilled but i have not had a dispatch email and the company ignore my attempts to contact them so they can give me the relevant dispatch information. they did however get back to me when i left a 1 star review (which i offered to review when my items were received), but sadly it was only to say that they will not be prioritizing my order as i left a 1 star review. i finally managed to get through to the owner via email, and when i suggested a full refund if they are not able to fulfil the order i was threatened with account closure and 'fees' being charged before a refund was issued. However Consumer Rights in the Uk dictate that i AM entitled to a FULL refund if the items are not received within the maximum timescale given at the time of purchase - in this case it is up to 1 month - as it is now nearly 6 weeks after my purchase i am not subject to 'fees' being charged if i need to cancel. Under Section 75 of Consumer Protection i am entitled to (and have sadly now had to action) my credit card provider to get my money back. The owner does not replay to messages most of the time, but when he does he is rude, threatening and really does not care that a paying customer is worried that their order has not been dispatched after 6 weeks of payment! It's a real shame, and tremendously disappointing that this unprofessional and deeply unpleasant attitude is at the heart of this business. do look at the companies terms and conditions as they refer to a lot of their customers (who dare to question where their items are) as bitter, and do also look at their trust piolet reviews also as when they reply they refer to trust piolet as a 'cess pit' of a company for allowing disgruntled customers to exercise their freedom of speech rights when they give accurate reviews of their disappointing experiences. What a shame - i'm sure the owner will be along soon to leave a sarcastic comment about my experiences, but please be assured i am a genuine customer who has received an unpleasant and unprofessional experience with 'clearance xl'”

Helpful Report

Posted 7 months ago

“They are scammers, I already found out about it in August 2024. I made the purchase on August 13 and received the shipment on August 27 and I paid extra for the shipment 1-5 days, so it is easy to calculate when I should receive the shipment. When I wrote to them on August 22, they wrote back that they had just sent my order, this is a joke. I will never shop with these scammers again and I hope they choke on my money.”

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Posted 7 months ago

“Waited a month and still not received package. Tried contacting seller several times but no reply. Had no problems with my last order so don't what went wrong this time as no one will reply.”

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Posted 7 months ago

“Customer service is non-existent with this company. Told me my order had been dispatched but that was a lie. I would urge everyone to stay away from this company. When I did a review on trust pilot he responded by telling me because I give him a bad review my order had been delayed further.”

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Posted 10 months ago

“I complained about their slow shipping, as my order hadn't been even processed after a week and their shipping costs are higher than any other. They replied to insult me and say it's been delivered, when it hasn't even been shipped! So they have horrible customer service and have no idea what they are doing, along with the overpriced slow shipping compared to every other BB site out there. Cheap foods, approved foods, etc. I have never had such a bad experience with any of the others. After being a customer with clearance XL for a while, and then getting this treatment when my order hasn't even been shipped - issue on their side - I obviously won't be back. Absolutely no attempt to fix the issue - just insults and lies about my order.”

Helpful Report

Posted 1 year ago

“Can't get through to them. Always offline. Won't answer phone. Been waiting over a week for delivery. No date yet. Don't understand why woucher still use them”

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Posted 1 year ago

“Biggest fiddle out. £2.99 on woucher for a box of food. Then £20 delivery. The box arrives and ALL of the food is out of date .. not by weeks.. months and some 2022! Do not touch this site it's a fiddle”

Helpful Report

Posted 1 year ago

“What an angry little man. I asked to change my address to divert my parcel, 3 weeks and no reply even with multiple attempts. Eventually found a phone number for him and because i complained he closed my account. His attitude is " I don't care, even negative feedback is publicity" Avoid if possible as it is roulette with him.”

Helpful Report

Posted 1 year ago

“Avoid at all costs !!! Where do you begin, the owner is deluded, sends out incomplete orders that contain mouldy and dangerous foods. Argues like an angry child, will not admit any liability and closes your account straight away. Just someone who doesn't know how to run a business. The only way to get your money back is to take legal action, and let him cover the final costs.”

Helpful Report

Posted 2 years ago

“I ordered shelves on 25th June I received 3 emails on 30th June stating dispatched then 1 email saying rejected I have emailed several times and no response I have tried to call and can't get through. No refund has been issued to me either its not a lot of money but very bad customer service if they rejected order could they not just tell me why??? Would not recommend.”

Helpful Report

Posted 2 years ago

“Order came full of polystyrene they claimed was to protect the goods, however they still arrived damaged. Customer service is absolutely abysmal, so incredibly rude, defensive & unhelpful when feedback was provided, it was like having a conversation with an angry 13 year old boy. If anyone is thinking about using them I highly suggest looking at approvedfood.co.uk or cheapfood.co.uk - both have outstanding customer service, a great range of products, websites that are easy to navigate & haven’t been designed and created by a child.”

Helpful Report

Posted 2 years ago

“Absolutely horrendous company with awful customer service, I put a review up stating the products were good but it was a shame delivery was slow and they banned me from using their shop ever again. The only thing I would recommend with this company is that you never , ever use them !”

Helpful Report

Posted 3 years ago

“Damaged goods, delivery terrible - as an old guy I was left to carry two heavy boxes up 7 flights of stairs - and my email of complaint was met with rudeness and indifference and I was told I was no longer allowed to shop with them. Not the best apology I ever had. 12 tins of tomatoes all adly dented and the price they claimed they were reduced from was a lie. £6 they said, but marked at 3 for a pound is £4 and I might as well bought them perfect from a shop and in date. Box of bakewell tarts, crushed flat, 3 large bags of crisps, 2 burst open and the contents loose in the box. When I complained, the email told me fine, we've removed you from our list and you can no longer shop with us. Rude ignorant people do not shop with them.”

Helpful Report

Posted 3 years ago

“Really bad service from a completely unprofessional company.”

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Posted 3 years ago

“I ordered shy of £300 worth of items from this unprofessional business. Opted for standard delivery which quotes 1-5 working days. As a business, I needed to know a rough ETA. I tried the mobile number which goes unanswered and left 2 messages requesting a callback. I tried their "contact us" form and email, all without success. Finally, I thought I might get an answer from their Facebook page, and crikey I did. I was accused of attacking the company and threatened to cancel my order and cancel my account. I was then told it would take up to 30 days and should have selected priority delivery if I wanted the items sooner. All this because I wanted to know when my items would arrive! The business seems to blame their negative reviews on "trolls", fake reviews, and their competition trying to belittle them. It's been 9 days and still no goods or refunds. If I don't get my refund promptly I'll most definitely be pursuing legal action. FYI Their contact details and accounts can be found on the Companies House Gov website.”

Helpful Report

Posted 4 years ago

“Disgusting behaviour. Did not receive order, do not use!”

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Posted 4 years ago

“Friend order item weeks it has not been sent out yet.. They stopped replying to emails so they left a review.. Aftwards received this message.”

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Posted 4 years ago

“Fantastic!”

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Posted 4 years ago

“Cannot fault at all. Unbelievable service and prices.”

Helpful Report

Posted 4 years ago

Clearance XL is rated 3.1 based on 78 reviews