Co-op Food Reviews

Name: Co-op Food
Rating: 2.33

2.3 Rating 198 Reviews

29 %

of reviewers recommend Co-op Food

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Metrics

2.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“I ordered several varieties of beers and until I paid I was told 4 of the 5 four packs weren’t available. Instead of allowing me to cancel my order I still had to pay £13. Too expensive and not adjustable enough.”

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Posted 4 years ago

“First time and last time”

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Posted 4 years ago

“coop food on demand in L12 8QT is totally atrocious several orders placed with confirmation by email of what is going to be delivered only to find items missing on delivery. The lack of reliability is really bad, as is customer service in dealing with the issues. im done with them permanently”

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Posted 4 years ago

“Purchased minced pies from Cottingham branch and they were awful. The bottom of the pie stuck to the foil cup and it was a soggy mess”

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Posted 4 years ago

“Co-op home delivery is a sub standard service. I've placed several orders with Co-op home delivery directly and also via deliveroo. The first few orders were excellent, but has now become unreliable to the point that the service is no longer usable. Many items are unavailable (often half the order) with no alternatives offered, and several times items have actually been charged for but are missing from the order. I've had to spend time emailing customer services due to their incompetence. No way to report missing items via the app. Would advise others to avoid!”

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Posted 4 years ago

“Vintage cheddar & Maple Bacon Quiche... absolutely awful... just st decorated with 2 small pieces of fatty bacon.... and tasteless scrambled egg filling... a waste of calories and money.... but my cat enjoyed some of it!!!”

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Posted 4 years ago

“I purchase foods at least 4 days a week from one Coop shop (Wraysbury Staines, UK) as I do not have an alternative nearby. First of all, the prices are too high for the quality of foods they sell and secondly, the customer service is awful. Recently, I had been purchasing a particular fruit from the shop and out of 5 times I purchases, the fruits were rotten 3 times even though they look good from the outside. I talked to one of the managers and he said to me to bring a photo of the damaged fruit the next time if I encounter the same problem. With this reassurance, I purchased on that day too, there again, the fruit was rotten. I took a photo and went to the store a few days later. There was another person dealing with the customers, to who put up my problem. He was not happy to my gentle complaint and started murmuring and refused to look into it. I stood my grounds and thought of utilising my rights and asked for a refund. At that point, the money was not so important to me but passing a message to the management was. Should not they be responsible for the quality of foods they sell to the public? The coop gentleman was rude in his behaviours and body language apart from disrespecting my genuine complaint. After some arguments he finally refunded the money unthankfully and said, he would not care next time. This is an utterly bad and unfair practice. Should the company look into such issues or do they think such are insignificant issues. I will think twice to visit Coop again.”

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Posted 4 years ago

“Chicken in the bag chicken that the ass fell off was completely tasteless only partially saved by the chicken stock I had previously cooked for the gravy. Completely dread”

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Posted 4 years ago

“Had to buy roast in the bag as I missed the other shops. Cooked it for an hour, went to turn it and the ass fell off. Haven't eaten it yet but presume that it will be tasteless”

Helpful Report

Posted 4 years ago

“It did big time.Bought a roast in the bag chicken at £4.50 as other shops closed just before we got there. Regular chicken should be @£3. Cooked it for about an hour and when I tried to turn it the ass fell off. Complete rubbish”

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Posted 4 years ago

“The home delivery service they offer is excellent. Always arrives early or dead on time. Co op food is always excellent.”

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Posted 4 years ago

“Absolutely rubbish cashier old lady, visited today 10 Oct 2020 Erdington branch. Never smile never said thank you.”

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Posted 4 years ago

“Absolute disgrace of a store they put these stores in the middle of council estates where people struggle financially and charge double on most products and the staff are the most rude staff I have ever come across avoid if possible”

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Posted 4 years ago

“Visited local Co-op foodstore for the first time yesterday . Appalled at the pricing of everyday items ; not made to feel welcome; staff brusque and unfriendly”

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Posted 4 years ago

“Every time Costa does a free coffee, Queensbury Coop machine is not working. Not very impressed!!!”

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Posted 4 years ago

“Have raised numerous issues from poor staff attitude to staff not knowing how to put through card payments properly in the Birmingham Newhall Square branch. They have a security guard currently who seems to be very homophobic and has verbally assaulted myself and my partner on two seperate occasions! I have logged a formal complaint and subject access request as after spending years during my adolescence, being fearful over my sexuality I refuse to allow me or my partner to be bullied by people! No one should have to tolerate this and any company that allows it should called out for it! If anyone wants to see vids or pics I am considering uploading them.”

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Posted 4 years ago

“Customer service atrocious staff more interested in what another customer was wearing than serving customers”

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Posted 4 years ago

“I used the co op in Lillie road Fulham today and have to say Emma that works there was lovely and so helpful. It was a pleasure to shop there”

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Posted 4 years ago

“I hate leaving negative reviews and generally just never again buy a product that has been disappointing as in your tomato ketchup - far too sweet. However, I have just tried you sweet & salty popcorn. Now I love salt, eat far too much of it and even sprinkle it on marmalade on toast. This popcorn is disgusting and the amount of salt in it has set my teeth on edge. Do you have people who actually taste your products? There is nothing on the pack to say where to return it if unhappy and boy, am I unhappy. Also you pasta, spinach & pine nut salad is cloying. I am reluctant to buy any of your own brand products again.”

Helpful Report

Posted 4 years ago

“Amazing convenience! Plenty of delivery slots, same day, free, low minimum basket cost. Great tracking. Can’t fault this service. In fact, can’t quite believe how good it is!”

Helpful Report

Posted 4 years ago

Co-op Food is rated 2.3 based on 198 reviews