Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was served by Rakshit at Costa Heathrow Terminal 2 departure, level 5. He was very kind and helpful. He provided me with excellent customer service.”

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Posted 1 year ago

“Went to costa at Neasden in London Saturday morning and ask for black americano. I was told they don’t do americano instead I can have double expresso. So how hard is to convert expresso to americano??”

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Posted 1 year ago

“Don't buy a voucher and send them to Northern Ireland to your family as they don't work and then when you contact customer services they don't help you and don't come back to you and guess what all communication is via email so they can just mug you off.”

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Posted 1 year ago

“The coffee shop is very clean and staff are so attentive. All hot nd cold drinks are fleshly served by their trained staff. The staff name is 'Kiran' she made my day fabulous when I visited yesterday. However, I visit this shop almost 5 days in a week. I will strongly recommend my fnf to visit his shop.”

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Posted 1 year ago

“Everyday I drink a coffee from Edmonton green Costa All staff are very kindly and friendly. They re so quick as well.”

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Posted 1 year ago

“I went to a Costa store in the Kingfisher Centre in Redditch on Sunday 9th January, 2023. The Customer Service I received there was excellent.The store was extremely busy and there were only two members to cope with it all. The two women involved remained so calm and professional and nothing was too many trouble they really were excellent, the coffee was lovely too. It's 5 stars from me!”

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Posted 1 year ago

“Costa Billericay. The service here is unbelievably superb! You are all so very amazingly good at your jobs roles! You are always so very friendly and welcoming! 10 out of 10! I have nothing but my very very top praises for all the crew @ Costa Billericay. Thank you all so very much for always making my visits fantastic! Chris.”

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Posted 1 year ago

“Myself and my partner went in today and the customer service was brilliant and coffees was really nice definitely recommend going here the team was really friendly and welcoming.”

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Posted 1 year ago

“Such a shame. First time visit to this costa down lotbridge drove. 25 minutes we waited to be served and then to receive a half cooked toasty. Only 2 young girls running the shop and drive threw. Managment needs sorting.”

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Posted 1 year ago

“Stafon at the erdington branch makes the most tasteful coffee I have had the pleasure of tasting, all the staff are on it with there full attention. Thanks guys”

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Posted 1 year ago

“Seemed as an open shop on Foody, today, order got accepted and over an hour and a half later received an email that shop was closed for holidays!!!!”

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Posted 1 year ago

“We requested cappuccino at Jumeirah Centre Branch. There is only one barista. Very bad service.”

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Posted 1 year ago

“Worst coffee...worthless ..........”

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Posted 2 years ago

“I was in Costa Chipping Norton on Saturday 10th December waiting for my 17 year old daughter to finish her shift at 2pm she finished at 2:10 her supervisor called her over and shouted at her in-fount of customers as she had forgotten a resit from m&s and today Sunday 11th I walked in to her crying on me from the same supervisor that she is working with she has purple hair and goes by the name of Dee I’m not happy about this as it’s the only job my daughter has been happy doing now she hates it”

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Posted 2 years ago

“Costa Elgin Retail park Edgar Road Wow what a welcome we got. They were friendly and nothing was too much bother. one of the best Costa we have been in. The Store was clean and the tables were cleared and sanatised quickly. It was very busy on the monging we went in, but the wait was not too long and the coffee was excellent so thank you to Claire for the amazing cortardo and the perfect latte. |If you want great service, friendly staff and personalised service please do visit The Coast at the Retail Park, Edgar Road, the best in Moray.”

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Posted 2 years ago

“I have been using this branch in cheriton Folkestone for a couple of years now and to be honest worst ever visit no customer engagement coffee when made just dumped on the counter no thank you no eye contact. The baristas using dirty jugs over and over hot chocolate jugs were thick with hard chocolate on them the girl called Haley I think itching inside her ear never washed her hands after it made me feel sick with the state of the place got my coffee and left thrown it in the bin did not dear drink it these 2 members should be re trained in all areas in hygiene and customer service I will not revisit if these 2 people are on shift I have given 1 as there is no option to go lower”

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Posted 2 years ago

“Hi, We called at one of you're express outlets in Ledbury Store 432 Service Station on 28 November 2022. I purchased 2 x Large Coffees , the Coffee was warm and not a full cup , normally I don't have any problems in the Coffee from your machines.i was going to go back in to the store and get new ones but I think they would be just the same . Many Thanks Roger”

Costa Coffee 2 star review on 5th December 2022

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Posted 2 years ago

“Today we have served an amazing delicious Costa coffe made by April and Bashal from Queen Elizabeth hospital Costa shop. Thank you guys. You're amazing 👏 💖 🙏💖☕️”

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Posted 2 years ago

“My favourite Costa Coffee is London Road Twickenham. Special mention for Manageress Gosha. She creates chilled atmosphere and great ambience. She is always friendly to see her customers. She makes my day every times and always serves with a big smile which makes my day. The service is outstanding. She is the best manageress by country mile. Without her the place would go downhill. Sushil”

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Posted 2 years ago

“Costa Castle Marina. They seem to hire many students and their attitude at times is below acceptable. If you can not be Polite to your customers you shouldn’t be working in hospitality. It’s a shame as most Costas you get really good service.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 489 reviews