Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“My partner and myself visited the camborne costa today we had to ask for more suger and butter for are toast and no napkins on the tray so I had to ask for them very disappointed .The female who was serving was very loud”

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Posted 4 years ago

“my wife and over the last 3 weeks have started to use costa coffee for our morning coffee breaks visited beaumont leas hinckley castle st and the crescent and we have been very pleased with the products and the very good way they are doing in the cleaning and seating dsuring during andcovid 19 congratulations to all concerned all the best for the future”

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Posted 4 years ago

“Drive thru assistant was not very pleasant and made me feel I was holding her up because I had to use my mobile and retrieve my gift card. Also I asked for the toasties cutting in half but she didn’t bother to do it. Birdwell drive thru Barnsley”

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Posted 4 years ago

“When visiting costa coffee in helensburgh Scotland on saturday my brother in law was asked for an email address. He does not have one so the member of staff accepted his mobile number. When he went in this morning the same thing happened. However he was told it had to be an email address. When he queried this he was told it was costa’s policy. Quite frankly this is a terrible way to treat customers especially at this time when people are being encouraged to eat out and totally against the requirements for track and trace. Needless to say he will not be back.”

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Posted 4 years ago

“All the team gave excellent customer service. Very happy & helpful . Acknowledging customers. Fantastic team 😍😍”

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Posted 4 years ago

“After visiting Costa cleethorpes as I do every day. Yet again outstanding staff and service especially in these difficult times. Michelle Ellie and Tom do a great job of looking after your customers. Keep up the good work”

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Posted 4 years ago

“Basingstoke hospital Costa coffee.After my visit earlier in the week I was disappointed at the lack of social distancing.Couldnt have been better today,everyone keeping well apart,tables clean and I remembered to ask for a napkin. Thanks,I felt safer.”

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Posted 4 years ago

“I came with a friend today to Costa Coffee in Cheetham Hill branch Manchester as my friend lives in the area. When I went through the door into the cafe to place my order I noticed that none of the staff had any masks or disposable gloves on and I feel if customers are requested to wear masks on entering the cafe (a notice on the door requests that) then why shouldn’t they, I ordered a mango and passion fruit smoothie but they didn’t have any straws so I settled for a strawberry lemonade and my friend had a cheese and tomato toastie and a latte. When the waitress brought our food and drinks to our table outside she still didn’t have either a mask or gloves on and obviously you can’t distance in those circumstances and obviously she’d touched our crockery and cutlery. Before I left I went to the lavatory and the hand drier wasn’t working and there wasn’t a notice on it saying so and no paper towels to dry your hands, surely this should be checked every hour or so. I’m not happy going again to a Costa cafe as I don’t feel very safe which I should do. I’m also sorry to say that my friend messaged me later when we’d both returned home to say that she’d had a tummy upset after our visit.”

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Posted 4 years ago

“Had a mocha in your outlet in Basingstoke Hospital yesterday.I waited outside until there were fewer numbers in store.Hospital staff not observing social distancing,3 of them standing on one circle having a chat.No napkins given at the time of purchase either,I had to queue again to ask for one.Another lady was queuing again for salt.Then to top it all,I had to pay by card as no cash payments being taken.I stayed about Half an hour and no tables were wiped down by any staff,so I wiped my own table and chair when I left.I suggest you have a monitor on the door,who wipes tables and chairs,while advising people to stick to the rules. I will be in touch with the hospital manager to let him know that your outlet is a danger Zone.”

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Posted 4 years ago

“Visit to Retford”

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Posted 4 years ago

“The other day i went to your shop to oder a nice refreshing beverage but the level of disrespect coming from person serving me was astronomical. After a long 15 minutes, with my children suffocating in the scorching car, I finally received the smoothie. To my shock, i found a HAIR in my beverage. This ruined my day so i demanded a refund. They refused! I then asked to see the manager but they said he was sick today because of covid! This is not ok as there should always be a manager. Yours sincerely, Karen Sommers xx”

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Posted 4 years ago

“the almond milk latte and mango/passion fruit cooler is great, in my opinion better than other places for example starbucks. the ham & cheese toasties are delicious, there’s 2 costa’s quite near me, i like the cosy decor and the staff are nice. apart from it being expensive i would recommend costa coffee.”

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Posted 4 years ago

“Visir 2 local branches & have always encountered pleasant, polite, & helpfull staff who make great coffee”

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Posted 4 years ago

“Having Visited this branch at Castle Marina Nottingham on 20.3.20 we went via the drive through and tried to place an order on the intercom, but whoever was manning it could'nt hear me or my wife so we proceeded round to kiosh as we were holding back other customers. Got to kiosh and told them what happens and got a rather rude reply. You cant order here and you will have to drive round and place your order via the intercom as there are customers behind you waiting! Really why is it difficult to take my order there and then when its was only for two coffees, Customer service stinks especially in the Coronavirus scare we are in! needless to say we drove off and went to Starbucks instead really recommend them alot more customer orientated”

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Posted 4 years ago

“Just had the ham and cheese toasted sandwich and can definitely say the worst I have ever had! For the price expected a lot more but was dry beyond belief and zero flavor and non existent fillings.”

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Posted 4 years ago

“Fantastic customer service in the Monmouth store lovely team and a very clean shop!”

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Posted 4 years ago

“Hi there, I'm leaving a poor review because, I found the hygiene unsatisfactory for example the trays hadn't been wiped for how long... Never mind the tables I wouldn't complain normally but with convid19....”

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Posted 4 years ago

“I went to my local Costa as usual. The store was filthy, the workers were rude and the coffee was horrible. Going to Starbucks from now on....”

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Posted 4 years ago

“I have a coffee every morning at my local Costa which is located inside tesco at Harrow / London. Maria and the test of the yeam provide an excellent customer service . More importantly they always remember their local customer and get the drink even before asking . A smiley coffees always taste better and brighten up the start of the day .”

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Posted 4 years ago

“The store in Walworth Road is absolutely disgusting place, I’m quite a regular( or was ) each and every visit I’m tired of battling with local thieves ( taking items from fridge and displays) likeways tired of attempting to find a seat most of which as an observation seating is used for local riffraff to come in and charge there phones. Have now had enough costa owners take note. Had a African women arrive didn’t make a purchase laid across back seats with her shoes off charging her phone it’s disgraceful especially those purchasing food have to deal with this.”

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Posted 4 years ago

Costa Coffee is rated 3.0 based on 489 reviews