Name: Costa Coffee
Rating: 3.02

“My favourite Costa Coffee is London Road Twickenham. Special mention for Manageress Gosha. She creates chilled atmosphere and great ambience. She is always friendly to see her customers. She makes my day every times and always serves with a big smile which makes my day. The service is outstanding. She is the best manageress by country mile. Without her the place would go downhill. Sushil”

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Posted 2 years ago

“Costa Castle Marina. They seem to hire many students and their attitude at times is below acceptable. If you can not be Polite to your customers you shouldn’t be working in hospitality. It’s a shame as most Costas you get really good service.”

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Posted 2 years ago

“No sugar, no toilet paper, no towels or hand drier in toilet. Costas in Buchanan Galleries”

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Posted 2 years ago

“Costa Aintree Retail Park What is happening at this store lately? Sunday morning 845am 3 customers and yet till shut before change given, coffee waiting on the counter whilst waiting for food, no tray, no knife, no serviette. Luckily I asked for my coffee to be extra hot but found out when I tried it it wasn’t. Absolute shambles.”

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Posted 2 years ago

“Having used Costa many times,at several locations ,we decided to vist the Oldham Spindles shop again yesterday ,the previoys visit being very acceptable .... This time however the manager was attempting to use a phone whist operating the coffee machine ,which causing only to slow everyone down .it also meant he had to ask each customer the same questions twice .Eventually that call finished expectancy resumed.....but no ,he decided to put a mobile phone on the counter in front of the machine ,tapping away as he again made drinks and served slowly..again questions asked twice ,and once three times can somebody please tell these people it's just plain rude”

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Posted 2 years ago

“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”

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Posted 2 years ago

“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”

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Posted 2 years ago

“Good day, I went to get my morning coffee at Costa at the Mall of Sofia in Bulgaria earlier today. The customer service was abysmal. The barista said her name is Svetlozara and she also said she's the manager. Very rude and disrespectful service, so much so, that I would not visit that location ever again.”

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Posted 2 years ago

“If you ever want a miserable cup of coffee go to Costsa at Basildon hospital at the cardio centre The coffee is great !!!! ....it’s just that the staff are so miserable, no smiles, nothing’ they make you feel like your inconveniencing them”

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Posted 2 years ago

“I wanted to post about the poor service I received at Scunthorpe Retail Park Costa yesterday. I went in with my daughter, son in law & baby granddaughter at just gone 3pm. We put in our order to be told its take away only, there were other people sat at tables enjoying their coffees so we asked why, to which we got shrug of shoulders from the 2 ladies that were serving and a we don't know you'll have to ask the manager, who was at the back of the store cleaning. The manager kept his head down and did not acknowledge us, and the staff did not offer to get him. We did order some drinks, 3x frappes, I asked for 1 without coffee. When we got outside and tasted our drinks the other 2 did not have coffee, so my daughter took them back in, the attitude of the lady serving was very off hand, she made new drinks but when they were done she just banged them down and did not say a word. The service was disgraceful we had gone in to sit down as I have disabilities and need to sit down and take medication and the baby needed feeding, I would have understood if it was close to closingtime, but there was an hour and half left. I can honestly say that this is the worst customer service I have experienced in a long time!!!!”

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Posted 2 years ago

“It's so delicious and it's a milkshake never goes wrong with me. Lovely staff”

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Posted 2 years ago

“Costa is my go to coffee shop chain. Quality always high and consistent and staff very patient and friendly.”

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Posted 2 years ago

“Tescos ,Costa,The Maybird ,Stratford upon Avon. Lovely staff,always enjoy going into this Costa ,Thankyou a kaz, Dot and everyone who walks there”

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Posted 2 years ago

“Long queues at Costa Pipps Hill Basildon. three drinks ordered but the americano was the worst i have ever had. latte almost cold as was the not so hot chocolate and the member of staff taking orders did not understand what we asked for.”

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Posted 2 years ago

“What happened today is Horrible. I want to Unit 8, Brent Cross Shopping Park, NEXT, Brent Cross, London NW2 1LS I was shopping in Next, and had to use the toilet because of medical reasons, i had surgery 10 days ago and at one point i didn't feel well, i need to use the toilet and wash my face. The Waiter said No ! i can use the toilet only if i get something from the shop, i said that im was shopping at the moment on the same floor and it is Emergency i need to use the toilet, i ask her very nicely and i was polite. Still she didn't let me. I understand tthat they're having a rules, but sometimes you need to make exceptions l, you need to be a Human. I was disappointed how people can be so Robotic and rude without any feelings about others! I will never go there! STOP SUPPORTING THE BIG COOPERATIONS LIKE COSTA! Suport the small local business instead!”

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Posted 2 years ago

“Almost every time I ask for extra hot it’s just warm and too expensive to leave, just listen to your customers, there why your there!!”

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Posted 2 years ago

“Last Tuesday/ and last Wednesday my partner and myself went to your Luton branch, brought 2 large Lattes and two toasted cheese and tomato sandwiches, which coast me £17.49, by the time they brought them over to our table the coffee was cold, and as for the sandwiches they were horrible because they were cold and rubbery. We did call someone over to the table but got ignored. And because we are disabled were unable to carry our tray back to the counter. So on Thursday we thought we would try again, so order 2 large Lattes, a cheese and tomato panini, a toasted cheese and ham toasted sandwich, and I said can you please make sure they are all hot not like the cold stuff we were served up the day before. This meal cost me £21.00 , I went to my table and waited 20 minutes for someone to bring our coffees and food over. And I can tell you the coffee was lukewarm, and as for the pannie, sandwich they were cold. Tried to get attention of someone behind the counter, but they were all busy laughing and talking between themselves, and completely ignoring customers. So in the end we just left the shop. And I can tell you that we will never return. Because I think if you spend money for drinks and food you expect them to be hot.”

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Posted 2 years ago

“I burnt my mouth of the hot chocolate”

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Posted 2 years ago

“Costa coffee in Chandler's Ford is excellent. They want to satisfy their customers. The coffee is great; they remember what your usual order is, they are quick and efficient. Since the pandemic I have got to know them pretty well and could not have survived without them. Mary, Becky, Mia and Co are a pleasure. Quality service. Thank you!”

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Costa Coffee Reviews