Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feel for the scant staff in Costa Coffee Whitstable today stood there for at least 15 Minute while the staff member took the order and payment, made the coffees while maintaining her cool in this stressful environment. Costa charging top dollar for their coffees, but not enough staff to run these places you need a double whisky after watching her work”

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Posted 8 months ago

“I just took my disabled wife to Costa and there was water all over the floor and nobody could be bothered to clear it up Staff are very young”

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Posted 8 months ago

“I have used Costa coffee outlets for many years. I am NOT impressed with the policy of allowing dogs into the coffee shops. The world has gone dog mad. In the past animals (apart from assistant dogs) would not be permitted anywhere near where food is served. So why now? It appears to me that animals are taking priority over humans. My granddaughter who is neuro diverse is terrified of dogs. Well Costa is now out for us. Has Costa thought about allergies, if more than one dog in the premises takes a dislike to the other dog. Have they considered floating dog hairs, smelly wet dogs, dogs trying to climb on soft furnishing, customers fear of dogs. Keep the dogs outside where they belong not in coffee shops or any other shops (assistant dogs permitted).”

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Posted 8 months ago

“CROW ROAD, GLASGOW Toilets need a good deep-clean. Very off-putting. The corner had never been touched by the look of all the Fort and the toilet brush was revolting and should have been put in the bin. Coffee fine but over-price biscuits. Won't let me add a photo so will try to add later.”

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Posted 9 months ago

“I love Costa coffee… but I’m giving this review as it’s not dog friendly, and I have been told off in many Costa branches no dogs alllowed, it’s happen on 2 shops specially 1) hounslow and 2) Bedfont, even when I have gone to take a take out… where as all other coffee shops in london are dog and pet friendly, my dog is like my child, and if I cannot take my child for a coffee it’s sad. I hope the management looks into this. Thank you”

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Posted 9 months ago

“Excellent service today at Watford Gap Services Ruby & Ollie were both friendly & cheery especially for a dull Saturday morning 10/10 thank you 😊”

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Posted 9 months ago

“Costa Northam Canes lovely Laura Jackson tended to my husbands leg after he fell over outside on the pathway. She and her colleagues were very attentive and very professional doing the first aid. Amazing staff a real credit to Costa. Also service very slick”

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Posted 10 months ago

“Costa Coffee in Queen Elizabeth Hospital are not short staffed, however If they talked less and served more our visiting time could be extended by fifteen minutes at least. I will not use this coffee shop again, which is a great shame as I buy it for a patient.”

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Posted 10 months ago

“Whent in Costa at Prittlewell Close, SS0 0RY hospital waiting in the queue for 10 min then when we got serve the girl with big pircings in her ears gave us bit of attitude seed they dint have caramel so my partener made a joke saing she's disappointed me now and after that she gave us iven more attitude after that we waited 15min to get Our 2 coffees really slow customer service,not a care in the worl speaking buy experience as I work at a really busy greggs defently won't be back”

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Posted 10 months ago

“The staff well mannered smiling and welcoming and I always get my excellent americano in a glass with hot milk on the side”

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Posted 10 months ago

“Went to the Costa at Stafford Beacon Park must be the dirtiest Costa I’ve seen. Tables not cleaned dirt and crumbs over the floor. And as for the toilets they were disgusting toilet paper on the floor and looks like someone had wee’d over the floor big puddle by the loo. Does no one ever clean this place. Won’t be going again”

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Posted 10 months ago

“HAYLEY and JESS, very professional and service with a smile. Thanks. J.”

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Posted 10 months ago

“Branch at Madinah Train station very helpfull. Staff Mahmoud and Staff Rudy.most welcoming customer.imform me about apps costa coffee”

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Posted 10 months ago

“staff was not very professional and one member i was told by another staff member he did not speak english the service was bad and the manger what is he doing by letting this staff member serve the i am alllergic to chocolate so if he does not understand me why is he serving me .this was the second incident i witnessed when i was there bad management”

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Posted 10 months ago

“When you introduce parking charges, it would be a good idea to let customers know that they are limited to a 90 minute stay. Have got one parking ticket and as regular customers my friend and I are likely to get another. Ok, so signs have gone up but they are only noticeable if you are looking for them and know they are there. Meeting up for a chat and several cups of coffee is no longer an option for us at this cafe. Springfield Road, Lanesfield, Wolverhampton. Car park is never full when we go, so why the restrictions?”

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Posted 10 months ago

“The egg mayonnaise sandwich did not have any mayonnaise in it, only eggs!”

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Posted 10 months ago

“Overpriced coffee at £4.20. Cheesecake was supposed to be triple choc....very dry Sausage bap....bap was over warmed up”

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Posted 10 months ago

“I have just had a hot chocolate and it is without a doubt one of the worst I have ever had I expected more of costa it was just like drinking hot water with a vague hint of chocolate awful”

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Posted 11 months ago

“Went to the Costa Coffee in Guisborough, the staff were really friendly, they made me feel really welcome as though I was part of the family. The coffee was great and really well made, nice clean store and everyone seemed to be friendly including the customers, very chatty. I will definitely go back in the future.”

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Posted 11 months ago

“Costa The Maltings Newark Notts. Acting Manager... Acting Manager , OH Dear! A very rude, arrogant and angry individual. Clearly Born To Lead.... Dreadful with Customers and Staff Alike. Did not bother looking at the purchase ticket , and proceeded to use the incorrect milk , that could have made my husband ill. I understood your policy on allergy problems were meant to be stringent.. Sent a member of his staff out to impart the strange news to us that he was the manager.. When asked about this he became very insulting telling me I know your sort.. Of course I intend getting to the bottom of this remark. As It could only mean one thing.. He then barred loyal customers , who have always frequented Costa , and got on great with them. Ask your staff who have always been treated with the greatest respect by us, as they have to us. Until the angry acting manager came along. Barring us throughout Newark stores, and referring to us as Mocha/Skinny couple.... of which I have photo proof Well I am dark skinned and my husband sadly is skinny through a wasting disease.!!!! No point going to the divisional as was informed by a reliable source that I would have to email her, and she would in turn tell me I was barred. Without the truth being brought out in the open. We feel very strongly about this matter, because of the actions and things your acting manager said, even after we left Costa. I also do not appreciate on the group chats that he accused us of being belligerent to him and our customers. I was approached by a customer to say they had heard his behaviour towards me.. Thanks I made a few references to this individual, and it is what the staff dare not say to him, in case of reprisals . Penelope Walker”

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Posted 11 months ago

Costa Coffee is rated 3.0 based on 499 reviews