Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the Costa at Stafford Beacon Park must be the dirtiest Costa I’ve seen. Tables not cleaned dirt and crumbs over the floor. And as for the toilets they were disgusting toilet paper on the floor and looks like someone had wee’d over the floor big puddle by the loo. Does no one ever clean this place. Won’t be going again”

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Posted 6 months ago

“HAYLEY and JESS, very professional and service with a smile. Thanks. J.”

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Posted 6 months ago

“Branch at Madinah Train station very helpfull. Staff Mahmoud and Staff Rudy.most welcoming customer.imform me about apps costa coffee”

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Posted 6 months ago

“staff was not very professional and one member i was told by another staff member he did not speak english the service was bad and the manger what is he doing by letting this staff member serve the i am alllergic to chocolate so if he does not understand me why is he serving me .this was the second incident i witnessed when i was there bad management”

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Posted 6 months ago

“When you introduce parking charges, it would be a good idea to let customers know that they are limited to a 90 minute stay. Have got one parking ticket and as regular customers my friend and I are likely to get another. Ok, so signs have gone up but they are only noticeable if you are looking for them and know they are there. Meeting up for a chat and several cups of coffee is no longer an option for us at this cafe. Springfield Road, Lanesfield, Wolverhampton. Car park is never full when we go, so why the restrictions?”

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Posted 6 months ago

“The egg mayonnaise sandwich did not have any mayonnaise in it, only eggs!”

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Posted 6 months ago

“Overpriced coffee at £4.20. Cheesecake was supposed to be triple choc....very dry Sausage bap....bap was over warmed up”

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Posted 6 months ago

“I have just had a hot chocolate and it is without a doubt one of the worst I have ever had I expected more of costa it was just like drinking hot water with a vague hint of chocolate awful”

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Posted 6 months ago

“Went to the Costa Coffee in Guisborough, the staff were really friendly, they made me feel really welcome as though I was part of the family. The coffee was great and really well made, nice clean store and everyone seemed to be friendly including the customers, very chatty. I will definitely go back in the future.”

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Posted 6 months ago

“Costa The Maltings Newark Notts. Acting Manager... Acting Manager , OH Dear! A very rude, arrogant and angry individual. Clearly Born To Lead.... Dreadful with Customers and Staff Alike. Did not bother looking at the purchase ticket , and proceeded to use the incorrect milk , that could have made my husband ill. I understood your policy on allergy problems were meant to be stringent.. Sent a member of his staff out to impart the strange news to us that he was the manager.. When asked about this he became very insulting telling me I know your sort.. Of course I intend getting to the bottom of this remark. As It could only mean one thing.. He then barred loyal customers , who have always frequented Costa , and got on great with them. Ask your staff who have always been treated with the greatest respect by us, as they have to us. Until the angry acting manager came along. Barring us throughout Newark stores, and referring to us as Mocha/Skinny couple.... of which I have photo proof Well I am dark skinned and my husband sadly is skinny through a wasting disease.!!!! No point going to the divisional as was informed by a reliable source that I would have to email her, and she would in turn tell me I was barred. Without the truth being brought out in the open. We feel very strongly about this matter, because of the actions and things your acting manager said, even after we left Costa. I also do not appreciate on the group chats that he accused us of being belligerent to him and our customers. I was approached by a customer to say they had heard his behaviour towards me.. Thanks I made a few references to this individual, and it is what the staff dare not say to him, in case of reprisals . Penelope Walker”

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Posted 6 months ago

“Outrageous pricing £3.70 for a regular coffee!!!!!!!!!!!!!! I can buy a jar for that. That's a customer lost.!!!! Cannot recommend to anyone.”

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Posted 7 months ago

“It is unacceptable that emotes at Costa are not allowed NOT to put lids on hot drinks for 'health and safety' reasons. Have you any idea what the long term consequences to health are by the constant use of plastic just to protect us walk a few feet to a table in a Costa shop?. If you have 2,500 outlets in the UK and serve 100 drinks a day that's 1/4 million lids a day just to take a drink to a table. CRIMINAL!!!”

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Posted 7 months ago

“Overpriced, small portions. Mocha just tasted like strong over powering coffee. Ice white chocolate coffee was just ice… Pathetic.”

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Posted 7 months ago

“Ordered a Americano with milk. No milk when got to my table as l was waiting a while for a warm sandwich, went back to add milk as it was left on side and the male member of staff was rather rude to me in front of other customers. Prior to that he moved my tray and spilt the americano all over saucer. This was Anlaby Hull. What a shame as the lady who served me was really nice and friendly. Annelle on receipt.”

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Posted 7 months ago

“Bad customer service”

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Posted 7 months ago

“Due to ill health not been to muy local Costa Coffee in Glastonbury for a while. Today was delighted that despite my disability due to health issues, they were as lovely and helpful as ever. Special mention to young lady, Fayre (?). Apologies if I have spelt name incorrectly... who saw me struggling and came to my assistance... with a lovely smile. Thank you.”

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Posted 7 months ago

“Costa Coffee at Pallion Sunderland . The shop was not that busy. Counter service was quick and efficient . My main reason for giving this shop one star is because there were too many tables requiring to be cleared of dirty crockery and hygienically wiped over. As we left the shop there were only 2 tables occupied md no-one awaiting service at the counter or in the drive through but 6 tables requiring clearing and wiping over . At this point of time 3 members of staff were seen to be in attendance . Must do better !!!!”

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Posted 8 months ago

“Was waiting with family for a table, and when finally got one, a worker came along and forced us to give up our table to someone else or leave so we left and said if you want our table would you want our drinks too. I know where to spend my money from now on. Not costa at galleries.”

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Posted 8 months ago

“I left some feedback on the Costa Coffee contact page on their website which required a response. Suffice to say I did not receive a response. This is is not the first time this has happened!’”

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Posted 8 months ago

“I was stood in the cue waiting to be served dancing a cake with my coffee Then I noticed a fly walking over the cakes in display cabinet That put me off straight away I reported it to staff behind counter but they did nothing about it and just carried on pity the person who purchased the cakes The cake display cabinet should be enclosed so nothing can get in very poor will not be buying anymore cakes from Costa”

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Posted 8 months ago

Costa Coffee is rated 3.0 based on 489 reviews