Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Costa Trinity Center in Leeds, were served very fast, the guy on the till was super friendly and nice and the girl on the coffee machine was very chatty whilst working, thumbs up for a great Halloween costume for both of them and for the lovely mocha i had.”

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Posted 3 years ago

“When you ask costa how many shots of coffee in a large coffee you are told 4 ask staff in store they say 3 someone is lying happening to me all the time sort it out costa”

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Posted 3 years ago

“HAD A BLACK COFFEE AT THE REDDITCH OUTLET, WORST EVER HAD, NO TASTE AND COULD HAVE BEEN DISHWATER.”

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Posted 3 years ago

“Excellent service provided by Aria At Costa in Cambridge Close in Aylesbury Retail Park”

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Posted 3 years ago

“I attended costa in The Avenue Newton mearns. I was instantly approached by an employee Sarah (who I later found out to be the store manager). Sarah was very passive aggressive and raised her voice at me stating “you cannot eat that in here”. I explained that I wished to purchase a tea and coffee and did not intend to eat the sausage roll that I had previously bought from another store and was still in the packaging however I was unable to finish my sentence when again, she said in a raised voice “you can’t eat that in here”. The shop was busy and I felt embarrassed and shocked that an employee would behave in this way, even more so that she is a store manager. I asked for the complaints process and again she was very passive aggressive and said that she “assumed” I was going to eat the sausage roll. She made no attempt to apologise and proceeded to give me the phone number of head office whilst repeatedly saying “wow”. Disgusting service and I will not be back.”

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Posted 3 years ago

“Staff really friendly, always have a smile and a chat. The coffee is delicious.”

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Posted 3 years ago

“I've just been in Costa in town centre Corby and I've had the best customer service from the manager Corey and Paul Wonderful welcome smiles and welcoming”

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Posted 3 years ago

“Lovely coffee and really friendly staff, cakes are second to none.”

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Posted 3 years ago

“Always found Costa a tad over priced but love the selection of drinks. Staff at our local store are lovely in Llandudno 👍 but sadly you have changed your points to beans 😡 Won't be going back again.”

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Posted 3 years ago

“Went to Costa coffee in Forfar today , noticed tables were not being sanitised after customers left the 2 girls spent most of the time on their phones instead of clearing and cleaning the tables ,a disgrace when covid numbers are high”

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Posted 3 years ago

“Costa is my favourite coffee place. The quality of food and drinks is always good and the place cheers me up.”

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Posted 3 years ago

“Crouch end costa staff are fantastic”

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Posted 3 years ago

“Love this costa especially the staff so friendly and one of the staff are leaving today so we are going to miss her lovely smile”

Costa Coffee 5 star review on 16th September 2021

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Posted 3 years ago

“Allways look forward to having my morning coffee at Brunell retail park Reading,the manager is all-ways so jolly and has a very good bond with her team go past several other Costa stores in Reading to get to this one.”

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Posted 3 years ago

“We have been coming in and out of alder hey hospital liverpool since February 2021 with my son as day case or inpatient Everytime we come he likes to come to costa which is in the hospital. This costa is the best costa we have been to the staff and the service are a hundred to none, the staff are amazing very caring, bubbly and always have a smile on there faces no matter what and now we have got to know them we have a laugh too even on my hardest days they put a smile on our faces . I just want to say a huge big thank you costa and staff at alder hey Love amirah and faris”

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Posted 3 years ago

“They have replaced the points system to bean system what a big disaster that is you know how to drive customers away you have already lost loads of customers and lots of people have lost there points, boycott Costa until they realise there big mistake. They told me that they listen to there customers that is lies no one likes this new system”

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Posted 3 years ago

“Andy at Costa in the Rapids Romsey provides excellent customer service Always polite friendly and works extremely hard. It’s a pleasure to have a coffee there after my exercise class”

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Posted 3 years ago

“What a joy to be at costa Northend London road Portsmouth since the manager took over the shop the services A1 you feel l si good from all the staff whit the new manager you give your order than you set wit smile your coffee coms with nice cold water and your first cap of the day just how you like it we are very lucky at north end to have manager and staff with this quality and help specially to the older people what. Else do you need”

Costa Coffee 5 star review on 22nd August 2021

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Posted 3 years ago

“went to guildford friary crntre this morning manager in there so helpful and very friendly husband in a wheelchair nothing to much trouble to help”

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Posted 3 years ago

“Linwood outlet has £100 penalty for staying over 60mins. Avoid and go anywhere else .”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 489 reviews