Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been dropping in to Costa @ The Premier Inn T5 Bath Road UB7 0EA for a number of years now and it’s always nice to be able to take a few minutes to enjoy a good coffee and a bite to eat… Today I was really pleased to be greeted by Keith who I’ve known for some time now. He not only makes one of the best “flat whites” but his politeness is 1st class…. Being greeted with a big smile makes you think that you’re being made welcome… Pkease look after this guy as he’s a great asset to Costa.”

Helpful Report

Posted 3 years ago

“After many many years of praising Costa Coffee today was a horrendous experience at their Terminus Road, Eastbourne house. This is not to be confused with the newer establishment opposite Eastbourne Railway Station. Over the visits you expect to have a few words with the staff and we have always found them to be friendly and with great customer service skills. Today we placed our order and were chatted to by the lady barista. My wife is very unsteady and in unable to carry the drinks so I always do it.. The coffee house was nearly empty so she headed towards the rear of the house. The male assistant pulled a chair ahead of her to block her path. He then instructed her to sit at a table closer to the counter. This was done in such a loud way I thought someone was shouting at her for some reason. The same man throughout our visit was literally shouting at customers to avoid the area he was concerned with. I noted that despite the female staff member being really bust and taking order and payment and serving the refreshments the male just continued shouting. As the toilets were in the no go area I asked if it was okay to walk down the right hand side of the restaurant. He then shouted, "use the second toilet on the right" I said to him, 'Thank you. I know and so does everyone else in here now'. We were amazed that two children were in the area that was clear of customers until we realised they were his children. He asked the female staff member to provide drinks for 'his little ones'. We had decided that instead of a relaxing time over coffee this man thought it was fine to shout his head off. We even know he had bet £50 today for England to with against Scotland with a score of 3-0. This was the worst experience of Costa Coffee and in fact any coffee establishment it was appalling! After all these years we have decided to take our custom elsewhere. I have given one star for the service at the time of ordering. This male staff member needs to be aware that some people are slow moving and mat be disabled. He obviously either thinks customers are deaf or are interested in listening to him tell his children and customers off and for him to share his knowledge with everyone when most people just want to enjoy a relaxing few minutes with a good coffee. Time for us to move on. I stress the lady in Costas was friendly and ensured we had complied with their Covid requirements.”

Helpful Report

Posted 3 years ago

“I am becoming increasingly upset by the attitude of Costa staff in how rude they are at telling customers to stand on the 2meters floor labels or worse still ‘go and wait outside’ until less customers are in the store . We have found the staff at your Redditch Kingfisher store , Longbridge store and Hereford store very very rude, there are ways of asking people nicely and sadly Costa staff are anything but nice , we have found them to be very very rude and abrupt. The Longbridge store didn’t have any staff on the door checking numbers and there was nothing displayed on the door to advise of a number limit making it impossible to know if we were allowed to enter or not until we were shouted out from the cashier to get out . I totally understand the seriousness of this situation but please tell your staff to be pleasant to customers when requesting adherence to the in store COVID regulations. I have been a customer of Costa for many years but I no longer feel my custom is valued”

Helpful Report

Posted 3 years ago

“Had to give it a star but doesn’t deserve it drive from berkhamsted to Amersham whilst out with the family looked online before hand and a store in berkhamsted HP4 state it closes at 6.30pm yet the sign on the shop states closure as 5pm so went to one in Amersham as I was heading that sort of way and it tell you online it closes at 7pm yet again the sign state it closes a 5pm when tables chairs and other Costa items are still outside at almost 6pm”

Helpful Report

Posted 3 years ago

“Called in Costa near KFC and Tesco in Chesterfield a few days ago , 3 women behind the counter all busy , but not one of them even acknowledged the fact that I was stood there waiting over 5 minutes , and people who know me can vouch I'm far from being invisible.Would you not think that at least 1 out of the 3 would have had the common decency to say " Sorry we're a little busy someone will be with you shortly " ? No such luck. Was it because I wasn't wearing a suit and was in green cargo pants and green tee shirt ? Needless to say I just walked out. If this is how they treat people I will never go there again.”

Helpful Report

Posted 3 years ago

“This is the best Costa in Northamptonshire and I have visited most of them at some time or other. The staff are extremely friendly and helpful, even when they are rushed off their feet, or even have difficult customers! There is both Drive 'thru and restaurant, which includes seating inside and out. Yet, despite all the extra custom the Drive 'thru brings, the staff are still friendly and do their best to be as quick and efficient as possible. I don't know how they do it, but they do, and always with a smile on their faces. I cannot recommend Sixfields Costa Coffee highly enough, they are simply the best!”

Helpful Report

Posted 3 years ago

“As a regular Costa person enjoyed all the food over a long period but today was very disappointed my normal bacon bap as sooooo small with one very small rasher of bacon that was tasteless and I was charged same price as usual very disappointing hope this is not going to be a normal portion not value for money”

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Posted 3 years ago

“Always happy smiling staff ready to help. Tunbridge Wells industrial estate branch are always happy to have a chat - they make my day when I go in !!”

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Posted 3 years ago

“I visited Costa coffee shop in Next Camberley the medows. The person who served me was wearing a mask so it was not ear what she said. Suddenly I heard someone shouting at me in a very rude manner. He seemed to be Manager of the shop and was very rude. Not a very good experience.”

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Posted 3 years ago

“walked in and saw too many woman employed- fuming not coming back!!!!!!”

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Posted 3 years ago

“i was absolutely disgusted by the treatment i was given by the door greeter, he gave me a dirty look, flipped me off and told me a dishwasher joke , extremely offended never visiting again !”

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Posted 3 years ago

“St Albans Costa located at the Maltings is the best place to sit and enjoy some time with friends and family. Their customer service is impeccable. Lovely friendly staff who will go out of their way to make your visit special. It’s a wonderful beverage outlet with mouth watering cakes. The price of products is affordable. When you are treating yourself, sometimes price does not matter, and when you are being treated like royalty who cares?😊”

Helpful Report

Posted 3 years ago

“Costa at Thorpe Bay, Essex is fantastic. The staff are always cheerful, even when very busy or short staffed. The cappuccino and latte are of the standard expected of Costa barristers. We visit up to 5 times a week and the standard never varies.”

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Posted 3 years ago

“I went to Costa at Lombardy Retail Park, Unit 6A. 🤢🤮 Peach iced tea needed more flavour and my Iced Cappuccino was too strong and needed sugar.”

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Posted 3 years ago

“Not very polite and very slow 😒”

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Posted 3 years ago

“Bought a filter coffee on Lowestoft retail park. Barista dispensed from Machine felt cup and said it's lukewarm and fetched a new bag of coffee to put in machine. Water trickled out of hot water machine added my milk and off I went to drink my freshly made coffee only to find it was just lukewarm again. Had a couple of sips and binned the rest...I suppose I should have returned it but as it was the second attempt I couldn't put my friend through it as she was the one that paid for our coffee and cakes.”

Helpful Report

Posted 3 years ago

“Worst coffee on market.”

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Posted 3 years ago

“Bossy, rude staff in Denton Manchester. Very scary door greeter”

Helpful Report

Posted 3 years ago

“Bought coffee and a bite to eat at Costa in Derbion shopping centre, that’s the one on the concourse out in the open. Put my shopping bags down to consume the food when a guy went ballistic at us and threw us out, really rude. So I just moved 2m outside of the Costa boundary and ate there, like a stray animal. Not going shopping again. Higher street is going to die if you carry on treating us like animals. Train your staff to be kinder to people who spend their money at your cafe.”

Helpful Report

Posted 3 years ago

“Rude staff and mediocre coffee.”

Helpful Report

Posted 3 years ago

Costa Coffee is rated 3.0 based on 489 reviews