Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hub and i visit our local Costa 5 or 6 days a week for coffee and cakes, staff are friendly and attentive.. Atmosphere is mostly good when there's no noisy kids running around using it as a Crèche. Just Lately alot of people on Laptops working and using the coffee shop as an office to use the Internet, buying one drink and hogging the best seats for long periods..can be 6 laptop users at a time, there really should be a time limit for these people..spoils it for everyone else.”

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Posted 1 year ago

“The staff were so attentive, and friendly, and the tables were cleared, as soon as the customers left. I actually will say.. I usually use Costa, but this one was absolutely faultless. Even the Toilet area. Member of staff who deserves a mention..Hannah. Definitely Costa for me.”

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Posted 1 year ago

“I had a lotta very poor taste it was bitter not good stay out of here save your money”

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Posted 1 year ago

“This was our first visit to this Costa. The order was wrong, we had extras in a soya latte we didn’t want and could be against my dietary requirements. This is the worst customer service we have had even compared to London and Manchester. When my husband asked for the correct order he was told he had been grumpy because he pdidn’t say good morning. He did ask for the order and said please. The member of staff was red faced and over aggressive in talking. I challenged her attitude as over assertive and said she looked stressed. She swore at me. When I suggested she calm down. We asked for a full refund and didn’t get it. The other staff were laid back and not supportive of their colleague. An exceptional experience for the wrong reasons.”

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Posted 1 year ago

“Regular customers here and the service is amazing like always, the staff is so kind and helpful. Coffee always made with precision. Highly recommend”

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Posted 1 year ago

“I’m a regular customer and I have seen something that I did not like at all. The blonde lady Monica was asking the clients to make good reviews just for her. And I think this isn’t fair on the rest of the team as they are all hardworking and nice.”

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Posted 1 year ago

“This coffee shop ( 253 Edgware Road ) is my favorite place. I really like this place so relaxing atmosphere, and the staffs are highly capable. Well done, guys! Keep making great coffee, especially my favourite coffee- white Americano-”

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Posted 1 year ago

“Very bad service im waiting since morning for my table to be cleaned in dxb airport terminal 1 but 1 employee hen name is jen she asked me to wait for her until she finishes cash for client . I waited her 35 min she finished everything and disinfected cleaned my table and all the 35 min i was standing up waiting for her but she was screaming on me sayin they are only 2 and she doesn’t have time to clean my table. She said change your table if you don’t like or take towel from the kitchen and go clean it by yourself . She is very unprofessional and rude . She was screaming in a very loud voice and im a manager in the airport. What she did is very unprofessional and itself not acceptable. Always the staff here laugh together and talk loudly and they make very noisy voices where we can’t focus on our meetings.”

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Posted 1 year ago

“Brilliant friendly staff great food”

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Posted 1 year ago

“Poor level of service today I stop ordering my drink and the workers look at their faces upset and none of them answered my question what do I want lenient to the question very disgusting service”

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Posted 1 year ago

“Need to clear and wipe down tables much more frequently”

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Posted 1 year ago

“I asked for a menu I could look at. The manager told me to use the ever changing display board. It changes so fast that it is not possible to properly read the list of drinks before it changes. I asked again for a menu card. He muttered something and demanded to know what I wanted to drink. His whole manner is that he does not enjoy the job, especially dealing with people. The lady helpers are much better. I paid by card and luckily noticed the manager had over changed me by a pound. If costa had a proper printed menu then it could contain information about the ingredients and additives in its products.... so we can make informed choices which are better for our health.”

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Posted 1 year ago

“Went into Costa at Paddington Station near the canal entry and was greeted by Rita. A breath of fresh air. Rita was the most wonderful person we have met in any store in London. Helpful, funny and full of energy. Coffee and the toastie were excellent as well.”

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Posted 1 year ago

“Hottest day of year 30degrees was refused water at costa team valley was told had to buy a drink to obtain water, im a regular here ive used costa daily up and down country for 20+yrs never been refused water till now, is this NEW NATIONAL COSTA/WHITBRED POLICY ??? Their are many health reasons why a customer may require water PLEASE EDUCATE YOUR STAFF this "apparantly" became costa protocol from 20 18 can only presume team valley branch is exempt from national company policy ???”

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Posted 1 year ago

“They made my drink just the way I like it, I love the staff as they have such a bubble sprit towards everyone that they serve. Thanks is Kara and Pup they did an amazing job in creating such an experience that I can’t forget.”

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Posted 1 year ago

“costa coffee in chichester hospital was supposed to be open until 6 pm it was 4.45 pm it was already closed”

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Posted 1 year ago

“Very friendly, and nice atmosphere . Will visit again 🩵”

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Posted 1 year ago

“Was so disappointed 😥 lovely coffee and cake , but was shocked that in side was filthy, tables and chairs looked as if it hadn't been cleaned for a long time.”

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Posted 1 year ago

“The tea is lovely - best English breakfast tea from any tea/coffee shop”

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Posted 1 year ago

“After visiting Stevenage Town Centre and receiving half a luke warm cup of chocolate, I had to sit on a stained and ripped bench seat that smelt as bad as it looked. Needs urgent upgrade.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews