Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely coffee and really friendly staff, cakes are second to none.”

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Posted 3 years ago

“Costa is my favourite coffee place. The quality of food and drinks is always good and the place cheers me up.”

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Posted 3 years ago

“Love this costa especially the staff so friendly and one of the staff are leaving today so we are going to miss her lovely smile”

Costa Coffee 5 star review on 16th September 2021

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Posted 3 years ago

“Allways look forward to having my morning coffee at Brunell retail park Reading,the manager is all-ways so jolly and has a very good bond with her team go past several other Costa stores in Reading to get to this one.”

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Posted 3 years ago

“We have been coming in and out of alder hey hospital liverpool since February 2021 with my son as day case or inpatient Everytime we come he likes to come to costa which is in the hospital. This costa is the best costa we have been to the staff and the service are a hundred to none, the staff are amazing very caring, bubbly and always have a smile on there faces no matter what and now we have got to know them we have a laugh too even on my hardest days they put a smile on our faces . I just want to say a huge big thank you costa and staff at alder hey Love amirah and faris”

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Posted 3 years ago

“Andy at Costa in the Rapids Romsey provides excellent customer service Always polite friendly and works extremely hard. It’s a pleasure to have a coffee there after my exercise class”

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Posted 3 years ago

“What a joy to be at costa Northend London road Portsmouth since the manager took over the shop the services A1 you feel l si good from all the staff whit the new manager you give your order than you set wit smile your coffee coms with nice cold water and your first cap of the day just how you like it we are very lucky at north end to have manager and staff with this quality and help specially to the older people what. Else do you need”

Costa Coffee 5 star review on 22nd August 2021

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Posted 3 years ago

“went to guildford friary crntre this morning manager in there so helpful and very friendly husband in a wheelchair nothing to much trouble to help”

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Posted 3 years ago

“Excellent service I received from the staff at the merry hill centre always polite and a friendly smile well done your a good team”

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Posted 3 years ago

“Had another delicious mocha today at Banstead Costa. Tariq and Amy are great baristas; they chatted with every single customer while I was there. Lovely to see so many regulars and the baristas knowing their drinks before they asked!”

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Posted 3 years ago

“Very attentive staff always greeted on arrival not waiting long for drink. Drink always received customised. Staff very happy and helpful. Always clean.”

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Posted 3 years ago

“Waltham abbey Essex. Excellent service friendly staff.Nice and clean good atmosphere.”

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Posted 3 years ago

“Was in Costa at castle street in Edinburgh this morning and was extremely impressed with staff working there. They were welcoming friendly and professional. Pleasure to be served by them.”

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Posted 3 years ago

“Good morning uk :) love this coffee”

Costa Coffee 5 star review on 17th July 2021

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Posted 3 years ago

“Best hot chocolate ever!”

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Posted 3 years ago

“Staff were very friendly, engaging with all customers. Very efficient, tables cleared. But didn't make you feel as if you had to rush. The best atmosphere I have ever experienced in a Costa Usually staff are slow and barely courteous. I told one of the young ladies working there that it was the friendliest Costa I had ever been in. Well done to the 2 ladies working this morning.”

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Posted 3 years ago

“Really impressed and grateful for Costa taking allergies so seriously - my children have multiple allergies & feel safe having their favourite drinks & snacks at Costa with the staff’s help & kindness both at Helensburgh and Braehead branches. They check with the customer and clean all equipment to reassure us - it helps to reduce anxiety of eating out for parents & allow the whole family to enjoy their experience relaxed.”

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Posted 3 years ago

“We visit Costa above the Next outlet at London Colney fields, on a regular basis, the shop manager Jardelie is fabulous, she runs the shop to a high standard, with excellent social distancing in place, it’s always a pleasure to visit this store, and always exceeds our expectations, mainly because of your superb extremely hard working manager, We look forward to forward to next visit, please pass our thanks to Jardelie and her extremely good team. Many thanks Mr Paul Walsh”

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Posted 3 years ago

“I’ve been dropping in to Costa @ The Premier Inn T5 Bath Road UB7 0EA for a number of years now and it’s always nice to be able to take a few minutes to enjoy a good coffee and a bite to eat… Today I was really pleased to be greeted by Keith who I’ve known for some time now. He not only makes one of the best “flat whites” but his politeness is 1st class…. Being greeted with a big smile makes you think that you’re being made welcome… Pkease look after this guy as he’s a great asset to Costa.”

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Posted 3 years ago

“This is the best Costa in Northamptonshire and I have visited most of them at some time or other. The staff are extremely friendly and helpful, even when they are rushed off their feet, or even have difficult customers! There is both Drive 'thru and restaurant, which includes seating inside and out. Yet, despite all the extra custom the Drive 'thru brings, the staff are still friendly and do their best to be as quick and efficient as possible. I don't know how they do it, but they do, and always with a smile on their faces. I cannot recommend Sixfields Costa Coffee highly enough, they are simply the best!”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 499 reviews