Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Disappointed with the appearance of my drink. No chocolate sauce was added on top of the cream”

Costa Coffee 2 star review on 14th August 2021

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Posted 3 years ago

“Used Gloucester Quays shop this morning. Arrived 10.40 eventualy served at 11.10. Only 1 person making coffee and food orders and 1 cleaning tables. Told more staff not in untill 12 noon. Ordered toast and jam for a child when it came it was toast only as they had no Jam. Toilet facilities out of order as no handle on door. Air con on full blast so place was freezing. (Thank God coffee was hot) staff unable to turn it down. Still huge que 's when i left at 11.55.”

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Posted 3 years ago

“Staff rude and very unhelpful, only came to offer help, as we took the decision to find another venue. Total lack of Customer Service skills, disgusted to find such working for you as front line to your business.”

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Posted 3 years ago

“Excellent service I received from the staff at the merry hill centre always polite and a friendly smile well done your a good team”

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Posted 3 years ago

“Had another delicious mocha today at Banstead Costa. Tariq and Amy are great baristas; they chatted with every single customer while I was there. Lovely to see so many regulars and the baristas knowing their drinks before they asked!”

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Posted 3 years ago

“I purchased a Costa mug and it leaks I returned it to the shop which I purchased it from and they wouldn't replace it they told me to contact customer services, of which I have and I haven't had a reply from them. Mug was purchased on 3 July 2021.”

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Posted 3 years ago

“I was hassled by 3 members of staff who told me to aggressively track and trace before I was getting my coffee, whilst I was waiting for my coffee the. Twice whilst I was drinking my coffee. I was then asked by an impatient fourth member of staff whilst sitting peacefully drinking my coffee to produce evidence. Are these kids on commission? Edinburgh Bruntsfield”

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Posted 3 years ago

“Stood queuing for 20 mins only to be told they sold out of frostinies. They should have put up a sign. The place is very dirty and toilets bad and bad service.”

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Posted 3 years ago

“Not sure what going on at the moment. One branch has no decaf constantly, its a coffee shop!! Went to another branch who firstly forgot my order then when i eventually got it it was overpacked. It went all over my car then the lid popped off so had to tip most of it out and then spent 10 mins cleaning my car, myself and the cup. Sort it out!”

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Posted 3 years ago

“Very attentive staff always greeted on arrival not waiting long for drink. Drink always received customised. Staff very happy and helpful. Always clean.”

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Posted 3 years ago

“Waltham abbey Essex. Excellent service friendly staff.Nice and clean good atmosphere.”

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Posted 3 years ago

“Went to Costa Coffee at Junction 27 Tiverton to purchase a mango and passion fruit cooler. The store was busy and there was long queue waiting whilst 2 servers tried to get the orders out as quickly as possible. I paid for my drink and waited patiently for my order only to still be waiting whilst they filled the cups, fetched more toasties, cooked toasties and filled the next customers order whilst I was still standing there. By this time two extra members of staff came out and I had to remind them they had not filled my order otherwise I would have still be standing. When she did fill my order she give me my cooler proudly saying I’ve given you the next size up due to the wait. Whoopee do, that was what I had paid for in the first place. When I started to drink the dam thing, I found in her haste to make the drink she hadn’t blitzed it properly and ice lumps got continually stuck in the straw which ended up a useless soggy mess but by this stage I was too far away to bring it back. Note to costa, when you are busy you should have enough servers on duty to cope with the demand and at these times you need to have a system in place so customers orders are not overlooked.”

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Posted 3 years ago

“Took far to long from putting order in at drive through to actually picking order up serving staff at window to busy talking to car in front about the weather rather than getting next order ready”

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Posted 3 years ago

“Was in Costa at castle street in Edinburgh this morning and was extremely impressed with staff working there. They were welcoming friendly and professional. Pleasure to be served by them.”

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Posted 3 years ago

“Good morning uk :) love this coffee”

Costa Coffee 5 star review on 17th July 2021

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Posted 3 years ago

“Best hot chocolate ever!”

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Posted 3 years ago

“Staff were very friendly, engaging with all customers. Very efficient, tables cleared. But didn't make you feel as if you had to rush. The best atmosphere I have ever experienced in a Costa Usually staff are slow and barely courteous. I told one of the young ladies working there that it was the friendliest Costa I had ever been in. Well done to the 2 ladies working this morning.”

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Posted 3 years ago

“Really impressed and grateful for Costa taking allergies so seriously - my children have multiple allergies & feel safe having their favourite drinks & snacks at Costa with the staff’s help & kindness both at Helensburgh and Braehead branches. They check with the customer and clean all equipment to reassure us - it helps to reduce anxiety of eating out for parents & allow the whole family to enjoy their experience relaxed.”

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Posted 3 years ago

“We visit Costa above the Next outlet at London Colney fields, on a regular basis, the shop manager Jardelie is fabulous, she runs the shop to a high standard, with excellent social distancing in place, it’s always a pleasure to visit this store, and always exceeds our expectations, mainly because of your superb extremely hard working manager, We look forward to forward to next visit, please pass our thanks to Jardelie and her extremely good team. Many thanks Mr Paul Walsh”

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Posted 3 years ago

“I love the coffee at Costa at the Chelsea & Westminster Hospital. The staff are amazing and very friendly.”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 489 reviews