Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.73

2.7 Rating 229 Reviews

43 %

of reviewers recommend Cotton Traders

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Metrics

2.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for delivery 5 days. Now told by Evri 9 days. Will not use again.”

Helpful Report

Posted 2 years ago

“They do not make it clear that you pay £3.99 ! Postage !!!And£2.99 !! For a Return !!! ABSOLUTE RIP OFF !!! I Won’t be ordering from this company again !!!!!!”

Helpful Report

Posted 2 years ago

“There online service is poor. They charge postage (unlike Amazon) for delivery and it’s not quick.. Also, if you want to speak to them it’s a premium call phone charge. Many of their items are emblazoned with their logo which doesn’t exactly give the right impression of a class product!”

Helpful Report

Posted 2 years ago

“Not cotton. Out of 16 items I ordered, only one was made of cotton. But the worst thing is that they don't even have fabric description on their website”

Helpful Report

Posted 2 years ago

“I posted items back. I checked via the post office and you have received the return items! Why so long for a refund when you clearly take payment quickly. This is poor customer service. May have to share a post in Facebook to inform others!!!”

Helpful Report

Posted 2 years ago

“Cotton Traders dreadful company good luck if you expect a refund Just reading many posts below l can see I’m not alone in not being given a refund but told it has been paid into my account!!!! Day 1 l phoned and spoke to advisor after ten days passed when my Royal Mail returns label from cotton traders invoice showed delivered to them but no refund showed in my account Told it had been paid but to give it another two days for it to show in my account Phoned two days later still no refund spoke to Liam and explained again said two days passed still no refund.. He said will pass it to refund dept they will call me back in 24 hrs really!!! .. 24 hrs passed no call back so phoned again Liam answered again he said give it another 24 hrs he will definitely get someone to call me l asked to be put through to that department he said he wasn’t able to do that.. ok l said l want to speak to manager he said no manager available ( how convenient) 24 hrs later still no refund or call also note the they charge you for delivery £3.99 again for returns £2.95 total almost £7.00 .YOU OWE ME A REFUND Cotton Traders ...will never use again and tell my friends not to either all out there beware you could be next just read posts of all the others not given refunds”

Helpful Report

Posted 3 years ago

“Utter rubbish service. Paid for 2 working day delivery, arrived in 3! Order placed for holiday and it missed by a day. You can only contact by phone, what if you don't have one. You can write but this is of no use of you need immediate help. Abysmal and I would NOT recommend”

Helpful Report

Posted 3 years ago

“Returned goods. Have not had a refund and there is no clear place on the website to find out or query the status of the return. Will not buy from this company again.”

Helpful Report

Posted 3 years ago

“I'm a gold member and I have to phone you to order I'm not going to order anything else else don't like your premium costs we are the customer you shouldn't be charging at a premium have a free phone number”

Helpful Report

Posted 3 years ago

“Just found out after waiting for a refund on a pyjama set that cotton traders charge you £2.95 to return anything! Absolutely unbelievable!!! I will never buy from this company again.”

Helpful Report

Posted 3 years ago

“Do not go near this Company! Ordered a pair of trousers but they wasn’t in stock. They took the money immediately from my account, and I waited four weeks for them to arrive. I phoned them (premium rate) to see where the trousers were, and was charged £2.88 for the call. When the trousers finally arrived they were far too large, terrible material, and looked nothing like the picture on the website. To return them cost me a further £2.95. I have been told the refund has been paid back, but I’m still waiting for it to reach my account. Never again…”

Helpful Report

Posted 3 years ago

“Given up trying to order a long Padded coat online with cotton Traders! Tried so many times! Every time a nightmare! Many times got as far as credit card All details not accepted ? No Problem with my credit card. Why do they want my credit card details for next time? I made a account, with password, did Nothing wrong! Avoid a nightmare!”

Helpful Report

Posted 3 years ago

“I have ended up being £8 out of pocket because they charge for delivery plus returns , they also said they had refunded back into my account but they haven't. I think its poor that you have to pay to return items . I'm still waiting for my refund”

Helpful Report

Posted 3 years ago

“Extremely poor customer service a at Cotton Traders in Cardiff. Went into the store to find no assistant present. Walked around for 5 mins, during which time I could have walked away with arms full of stock. Went to another franchise next door, no luck. Tried a further shop and eventually found the assistant chatting in their stock room. Was asked 'why I wanted her!' Strange question to put to a prospective customer. Walking back to the Cotton Traders shop with her, she said it didn't matter that she was absent as they had CCTV. On being asked if she had seen me she replied 'Oh yes'. When then asked why she hadn't, in that case, returned to the shop she informed me it was 'the end of the day' (4.45pm and far from closing time) as if this justified it. Didn't buy in the end and won't be returning.”

Helpful Report

Posted 3 years ago

“Faulty fleece arrived. Tried emailing and each time automated message telling me to use alternative email. Talk about given the run around. This was a present for my mum and she really liked it. Ordered another and sent faulty one back for a refund. Last time I will use Cotton Traders”

Helpful Report

Posted 3 years ago

“First time buying with Cotton Traders and my last! The item was too big so had to return. I had paid for delivery then they also took nearly £8 off my refund for returning the item. Disgusting.”

Helpful Report

Posted 3 years ago

“What a waste of time and money on delivery! Everything I ordered was much too big, and the jeans, which should have been straight leg... Well, they were, but the legs were about 10 inches wide each. These were not what I ordered. Everything went back and never again.”

Helpful Report

Posted 3 years ago

“I received a email from cotton traders on the 12th September to say my goods had been dispatched to Hermes, after checking on Hermes tracking on the 14th it showed that they hadn't received the goods. I contacted Cotton Traders customer service who told me quite abruptly that nothing could be done until 5 days after dispatch. Surely she could have checked the system or with the warehouse to find out the position of my order that I had paid them for. I don't call this customer service.”

Helpful Report

Posted 3 years ago

“Cotton Traders are not true to size. Size 12 is a size 16!”

Helpful Report

Posted 3 years ago

“Ordered a jump suit which took forever to come, in fact asked to review my purchase days before it arrived. So disappointed with it, would have fitted a 7ft giant. This is not the first time their sizing has been way wrong. Still waiting for a refund, but as I paid for delivery and return this awful company has cost me £7.90 for the experience. Would definitely NOT recommend”

Helpful Report

Posted 3 years ago

Cotton Traders is rated 2.7 based on 229 reviews